GOOD MORNING . FOR THE RECORD, MY NAME IS BRIAN WORRELL DISTRICT FOUR CITY COUNCILOR I AM THE CHAIR OF THE BOSTON CITY COUNCIL COMMITTEE ON WAYS AND MEANS. TODAY'S MAY NINE, 2024.  THIS HEARING IS BEING RECORDED IS ALSO BEING LIVESTREAMED AT BOSTON.COM BAKKT'S LAST CITY DASH COUNCIL DASH TV AND BROADCAST ON ITS FINALE CHANNEL EIGHT RC AND CHANNEL 82 AND FILES CHANNEL 964 THE COUNCIL BUDGET REVIEW PROCESS WILL ENCOMPASS A SERIES OF PUBLIC HEARINGS THAT BEGIN IN APRIL AND WILL RUN THROUGH JUNE.  WE STRONGLY ENCOURAGE RESIDENTS TO TAKE A MOMENT TO ENGAGE IN THIS PROCESS BY GIVING TESTIMONY FOR THE RECORD YOU CAN DO THIS IN SEVERAL WAYS ONE TIME ONE OF OUR HEARINGS AND GET PUBLIC TESTIMONY WILL TAKE PUBLIC TESTIMONY AT THE END OF EACH DEPARTMENT A HEARING AND ALSO AT OUR NEXT HEARING DEDICATED TO PUBLIC TESTIMONY WHICH WILL BE HELD ON TUESDAY, MAY 28 AT 6 P.M.. THE FULL HEARING SCHEDULE IS ON OUR WEBSITE AT BOSTON DOT GOV BACKSLASH COUNCILOR DAS BUDGET YOU CAN GIVE TESTIMONY IN PERSON HERE IN THE CHAMBER VIRTUALLY VIA ZOOM FOR IN-PERSON TESTIMONY PLEASE COME TO THE CHAMBER AND SIGN UP ON THE SHEET NEAR THE ENTRANCE THE VIRTUAL TESTIMONY YOU CAN SIGN UP USING OUR ONLINE FORM ON OUR COUNCIL BUDGET REVIEW WEBSITE OR BY EMAILING THE COMMITTEE AT C C IWM AT BOSTON DOT GOV WE ARE CALLED TO TESTIFY PLEASE STATE YOUR NAME AND AFFILIATION OR RESIDENCE AND LIMIT YOUR COMMENTS TO A FEW MINUTES TO ENSURE THAT ALL COMMENTS AND CONCERNS CAN BE HEARD. TO EMAIL YOUR WRITTEN TESTIMONY TO THE COMMITTEE AT C C C IWM BOSTON DOT GOV OR THREE SUBMIT A TWO MINUTE VIDEO OF YOUR TESTIMONY THROUGH THE FORUM ON OUR WEBSITE FOR MORE INFORMATION ON THE COUNCIL BUDGET PROCESS AND HOW TO TESTIFY PLEASE VISIT THE COUNCIL BUDGET WEBSITE AT BOSTON DOT GOV BACKSLASH COUNCILOR DAS BUDGET TODAY'S HEARING IS ON DOCKET NUMBER 067020672 ORDERS FOR THE FY 25 OPERATING BUDGET INCLUDING ANNUAL APPROPRIATIONS FOR DEPARTMENT OPERATIONS FOR THE SCHOOL DEPARTMENT AND FOR THE OTHER POSTED APPOINTMENT BENEFITS DOCKET NUMBER 067330675 OR FORM OF CAPITAL FUND TRANSFER APPROPRIATIONS DOCKET NUMBER 067620678 44 THE CAPITAL BUDGET INCLUDING LOAN ORDERS AND LEASE PURCHASE AGREEMENT THESE MATTERS ARE SPONSORED BY MAYOR MICHELLE WU AND REFERRED TO THE COMMITTEE ON APRIL TEN, 2020 FOR THE FOCUS OF THIS HEARING WILL BE TO DISCUSS THE NY 25 BUDGET FOR THE DEPARTMENT OF INNOVATION AND TECHNOLOGY.  I'D LIKE TO NOW INTRODUCE TODAY'S PANELISTS TESTIFYING ON BEHALF OF THE ADMINISTRATION CHIEF INFORMATION OFFICER SANTIAGO GARCéS, CHIEF OF STAFF KERRY JORDAN, DIRECTOR OF OPERATIONS SHEILA LEE THE FLOOR IS NOW U.S. THANK YOU SO MUCH, COUNSELOR AND THANK YOU FOR HAVING US TODAY.  IT IS OUR HONOR AND OUR PLEASURE TO SHARE WITH YOU THE PROPOSED BUDGET FOR THE DEPARTMENT OF INNOVATION AND TECHNOLOGY FOR THE FISCAL YEAR 2025. OUR OPERATING REQUEST IS $53.1 MILLION AND THE $8.5 MILLION FOR CAPITAL INVESTMENTS.  AND AS AGAIN AS A REMINDER THE DEPARTMENT OF INNOVATION AND TECHNOLOGY IS A SHARED SERVICE PROVIDER. WE PROVIDE SERVICES FOR ALL DEPARTMENTS AND AGENCIES THROUGHOUT THE CITY AND EVEN SOME THAT GO OUTSIDE OF THE REGULAR OPERATING BUDGET. SO WE PROVIDE SERVICES FOR THE BOSTON PUBLIC HEALTH COMMISSION. WE PROVIDE SERVICES FOR THE BPD AND AS WE TRANSITION TO THE UPDATE TO THE CITY SOME OF THESE THINGS SOME OF THE CHANGES IN OUR BUDGET REFLECT THOSE THOSE CHANGES AS WELL. SO WE EVERYTHING TO DO IT DOES GOES IN SERVICE OF THE DEPARTMENT OR AGENCY OR OF A CITY EMPLOYEE THAT IS SERVING THE PUBLIC AND WE MAKE IT ALL WORK TOGETHER TRY TO DELIVER SECURITY DATA ANALYTICS AND INFRASTRUCTURE TO OUR DIGITAL SERVICES TEAM FOCUSING ON BUILDING BETTER EXPERIENCES AND OUR INFRASTRUCTURE TEAMS MAKING SURE THAT ALL OF THAT IS CONNECTED.  I'M SURE THAT I MIGHT BE FORGETTING SOME TEAMS AND I'VE CUFF REMARKS BUT THEY WILL BE REFLECTED IN THE PRESENTATION.  THANK YOU SO WE WANTED TO SHARE WITH YOU SOME HIGHLIGHTS OF SOME KEY INVESTMENTS THAT WE ARE PROPOSING AND THEN TALK ABOUT SOME ACCOMPLISHMENTS AND SOME UPDATES OF PROJECTS THAT WE ARE UNDERTAKING AND THEN OPEN UP FOR QUESTIONS SO MY NEXT SLIDE UM, SO THE NEW INVESTMENT REQUESTS AMOUNT TO ABOUT $3.6 MILLION AND FIVE NEW POSITIONS AND WE'LL BREAK DOWN A LITTLE BIT WITH SOME OF THOSE KEY INVESTMENTS THAT WERE REQUESTED IN OUR NEXT SLIDE PLEASE.  SO ONE OF OUR KEY SIGNATURE PROJECTS THAT WE'RE PROPOSING IS STARTING THE MODERNIZATION OR THE KIND OF TRANSFORMATION OF OUR PERMITTING AND LICENSING INFRASTRUCTURE UM PERMITTING AND LICENSING IS NECESSARY ACROSS THE CITY TO ENABLE THE CITY TO BALANCE THE THE NEED FOR SECURITY AND SAFETY IN EVENTS AND CONSTRUCTION AND IN A NUMBER OF ACTIVITIES WITH HOPEFULLY WITH THE WITH A REALLY PLEASANT AND STREAMLINED AND CLEAR EXPERIENCE FOR THE PEOPLE THAT ARE REQUESTING THIS PERMIT. WE ARE GENERALLY WE THINK ABOUT PERMITTING AND LICENSING AS BEING PART OF ONE OF THREE GENERAL AREAS. SO THE FIRST ONE IS PERMITS AND LICENSES AROUND BUSINESS REGISTRATION AND LICENSING. SO THESE ARE ALL OF THE ACTIVITIES THAT A BUSINESS NEEDS TO DO IN ORDER TO OPERATE WITHIN THE CITY. UM A LOT OF THESE ACTIVITIES REQUIRE ARE REQUIRED WITHIN BY THE CITY AND THERE'S SOME OTHER LICENSE AND PERMITS THAT PEOPLE USUALLY HAVE TO REQUEST FROM THE STATE BUT FOR IT INCLUDES WHEN PEOPLE GO AND REQUEST THEM TO REGISTER AS A BUSINESS WITH THE CLERK WHEN THEY ARE GOING TO REGISTER AS A MINORITY OWNED BUSINESS WHEN THEY GO AND REGISTERED TO IF THEY'RE INTERESTED IN SELLING ALCOHOL, IF THEY'RE INTERESTED IN SELLING CANNABIS ALL OF THESE THINGS ARE PART OF THAT WORLD AND THAT IS THE WAY WE THINK ABOUT THIS PROJECT IS GOING IN PHASES.  BUT SO THE INITIAL PROPOSED FOCUS FOR THIS WORK IS GOING TO BE AROUND BUSINESS LICENSING AND REGISTRATION. UM WE ENVISION THE THE WORK THAT WE'RE STARTING TO COVER SOME OF THE OTHER TYPES OF PERMITS INCLUDING PERMITS OF USE OF THE RIGHT OF WAY INCLUDES CONSTRUCTION PERMITS AND TEMPORARY USES OF THE RIGHT OF WAY BLOCK PARTIES, SPECIAL EVENTS BUT WE INTEND TO CONTINUE FOR THE NEXT YEAR CONTINUE TO USE THE THE SYSTEMS THAT WE CURRENTLY HAVE IPSC TO TO DO THIS. AND THEN THE THIRD THE LAST BUT NOT LEAST WE REQUIRE PERMITS AND LICENSES FOR CONSTRUCTION AND OPERATION OF BUSINESSES. SO THIS IS ALL THE BUILDING PERMITS AND ALL OF THE PERMITS REQUIRED TO SOMEONE TO OPERATE WITHIN PRIVATE RIGHT AWAY. SO WHY ARE WE PROPOSING TO MAKE THIS INVESTMENT SO AGAIN, ONE OF THE THINGS THAT WE'VE NOTICED IS THAT IN THE PAST WHEN WE'VE GONE AND IMPLEMENTED TECHNOLOGY WE HAVEN'T NECESSARILY HAD THE USER IN MIND AND WE HAVEN'T PUT THE EXPERIENCE THAT WE WANT TO DELIVER UPFRONT. SO THIS TIME AROUND WE WANT TO START BY UNDERSTANDING WHAT SOME OF THOSE NEEDS ARE AND REALLY TAKING A HIGH LEVEL VIEW OF YOU KNOW, NOTHING WORSE THAN WHEN YOU GO TO DEAL WITH GOVERNMENT THAN WE'RE ASKING YOU TO PROVIDE THE SAME INFORMATION FIVE TIMES MORE CREATES THAT MAKES IT A LITTLE BIT FRUSTRATING FOR PETITIONERS. SO AGAIN STARTING TO UNDERSTAND WHAT THAT EXPERIENCE LOOKS LIKE STARTING TO HELP US STREAMLINE AND UNDERSTAND WHAT THE PROCESS SHOULD BE WORKING WITH THE DIFFERENT DEPARTMENTS THAT MANAGE PERMITS AND LICENSES AND HOPEFULLY WITH THE COUNCIL AND OTHERS THAT HAVE THE POWER OF MAKING CHANGES IF WE THINK THAT THERE'S SOMETHING THAT WOULD PROVIDE A BETTER EXPERIENCE WORKING ON GETTING BETTER DATA AND INFORMATION THAT HELPS US IMPROVE THE PROCESSES THAT HELP US BE GOOD STEWARDS OF THESE OF THESE TECHNOLOGIES AND WE ARE THE DEPARTMENT OF INNOVATION AND TECHNOLOGY AFTER ALL, ALL OF THIS REQUIRES ALSO SOME INVESTMENT IN TECHNOLOGY THAT ALLOWS US TO MAKE SURE THAT THEM THAT THESE THINGS WORK AND WORK IN A WAY THAT IS RELIABLE, THAT IS SCALABLE AND WE DO THINK THAT THERE IS A NEED TO START THINKING ABOUT THAT WE'RE GOING TO START REPLACING THIS IS A PATH TO REPLACE THE EXISTING SYSTEM WHICH WILL BE OUT OF SUPPORT WE ESTIMATE SOMEWHERE AROUND LIKE 3 TO 5 YEARS. SO WE'RE TRYING TO STAY AHEAD OF OF OF A CHANGE THAT WILL BE NECESSARY REGARDLESS.  NEXT SLIDE. ANOTHER KEY INVESTMENT IS IN MAKING CHANGES TO ADDRESS STREET DATA WHICH IS UNDERPINS EVERYTHING THAT THE CITY DOES.  SO THE STANDARDS STREET ADDRESS MANAGEMENT SYSTEM SAM IS A SYSTEM THAT WE'VE HAD SINCE 2011 AND ITS CURRENT FORM IT IS THE THING THAT IT IS THE WAY THAT WE TRACK WHAT ADDRESSES ACCESS IS WHAT'S TIED WITH 911 HOW WE DISPATCH PEOPLE WHEN THEY'RE HAVING AN EMERGENCY IT'S WHAT IS 2311 IT IS TIED WITH CODE ENFORCEMENT, IT IS TIED WITH EVERY ASPECT OF THE CITY'S OPERATIONS AND WE NEED TO MAKE SOME INVESTMENT IN UPGRADES TO MAKE SURE THAT ONE, THE DATA THAT WE'RE HAVING CURRENT DATA THAT THE DATA IS IS GETTING UPDATED IN THE RIGHT WAY AT THE RIGHT TIME TO THAT THAT DATA IS BEING CONNECTED TO ALL THE DIFFERENT SYSTEMS BECAUSE THAT'S WHAT THAT ALLOWS US TO BE ABLE TO SEE HOW DIFFERENT PARTS OF THE CITY'S OPERATIONS RELATE TO EACH OTHER. IT IS USUALLY THROUGH THE LOCATION AND SIMILARLY WITH THE STREET DATA WE THINK AS AN ADMINISTRATION THINK ABOUT THE USE OF THE RIGHT OF WAY IN A WAY THAT IS YOU KNOW, VERY,  VERY THOUGHTFUL AND IT HAS EVOLVED. BUT THE WAY THAT WE KEEP TRACK INFORMATION ABOUT WHAT A RIGHT OF WAY LOOKS LIKE IS VERY AUTOMOBILE CENTRIC.  BUT AGAIN JUST HIGHLIGHT THIS IS THE CORE DATA THAT ALLOWS US TO TRACK CONSTRUCTION PERMITS AND THE RIGHT OF WAY IS THE DATA THAT ALLOWS US TO IDENTIFY CONSTITUENT SERVICE REQUESTS. IS THIS ARE ALL OF THE BASIC FOUNDATIONS OF DATA THE CITY THAT HAVE NEEDED INVESTMENT FOR SOME TIME AND WE'RE HOPING THAT WITH YOUR PLEASURE THAT WE'RE ABLE TO DRIVE INVESTMENT AND START NOT ONLY FIXING AND MODERNIZING BUT REALLY MAKE THOSE DATA A SOURCE OF STRENGTH AND A SOURCE OF INSIGHT AND RELATIONSHIP BETWEEN THE DIFFERENT PARTS OF THE CITY OPERATION.  NEXT SLIDE AND SO THOSE WERE TWO OF THE HIGHEST BOTH IN TERMS OF THE REQUEST FOR NEW POSITIONS AND THE REQUEST FOR THEM FOR FUNDING SOME OF THE HIGHLIGHTS THAT WE WANTED TO TO TO SHARE WITH YOU.  WE WANTED TO GIVE YOU UPDATES AS WELL ON THE THINGS THAT WE'VE ACCOMPLISHED THIS YEAR AND SOME THAT ARE WORK THAT WILL CONTINUE TO CARRY OVER THROUGHOUT THE NEXT FISCAL YEAR THAT WE'RE REALLY ENCOURAGED THAT THE ADMINISTRATION YOU GUYS HOPEFULLY ARE WILLING TO HELP CONTINUE TO FUND. NEXT SLIDE.  SO AS YOU REMEMBER WE'VE CONTINUED TO DRIVE A TRANSFORMATION OF OUR BASIC CITY SERVICE IS INFRASTRUCTURE. SO THIS IS THE DATA, THE SYSTEMS THAT ALLOW US TO TRACK WHEN SOMEONE CALLS US TO REQUEST SOMETHING OR WHEN THEY USE THE THE MOBILE APP THAT IS A SYSTEM THAT IS IN DIRE NEED OF REPLACEMENT. AND THE GOOD THING IS THIS WEEK WE HAVE ON SITE THE FINAL IS VENDORS THAT WE ARE INTERVIEWING TO MAKE THE DETERMINATION OF WHAT SYSTEM WILL BE REPLACED YOU KNOW WHAT'S THE NEXT WHAT'S THE NEXT SYSTEM THAT WE'LL BE USING. WE HAVE BEEN HIRING AND WE HAVE THE MAJORITY OF THE TEAM OF THE POSITIONS THAT YOU VERY GENEROUSLY GAVE TO US LAST YEAR. WE'VE ALMOST FULLY HIRED THE TEAM AND WE WILL CONTINUE TO BUILD ON THAT WORK AND CONTINUE TO DELIVER. SO AGAIN WE THINK THAT WE HAVE ABOUT ANOTHER 12 TO 18 MONTHS IN THE REPLACEMENT OF THIS YEAR AND AS YOU SEE ALL OF THESE THINGS, THE INVESTMENTS THAT WE'RE PROPOSING ARE VERY COMPLEMENTARY TO THE WORK THAT WE'RE ALREADY DOING AND THERE'S ALSO FROM A BUDGETARY STANDPOINT WE'VE BEEN SHIFTING SOME FUNDS AND THAT'S ONE OF THE MAIN DRIVERS FOR THE INCREASE IN OUR BUDGET. WE'VE BEEN SHIFTING FUNDS THAT WERE IN CAPITAL TO OPERATING ACKNOWLEDGING TWO THINGS. THE FIRST ONE IS TECHNOLOGIES AN EVER EVOLVING PRODUCT. WE ALWAYS NEED TO BE INVESTING IN MAKING IT WORK FOR US AND THAT MEANS THAT WE'RE TRYING THAT WE'RE SHIFTING TO ACCOUNT FOR THE FACT THAT WE NEED TO BE DOING THESE INVESTMENTS AND SINCE SOME OF THESE EXPENSES ARE THINGS THAT WE'VE ALREADY BEEN PUTTING IN CAPITAL AND THAT WE RELY ON BUT THE BENEFIT OF SHIFTING FROM CAPITAL TO OPERATING IS THAT WE'RE NOT BORROWING. IT'S LIKE WE'RE NOT USING OUR CREDIT CARD, WE'RE NOT USING WE'RE NOT GETTING INTEREST ON THINGS THAT WE KNOW THAT WE NEED TO SPEND. WE'RE ACTUALLY JUST BUDGETING FOR THEM IN THE OPERATING BUDGET WHICH MAKES MORE SENSE. SO IT'S JUST ONE OF THE DRIVERS FOR THE IT'S A IT'S AN ACCOUNTING CHANGE THAT WE WERE MAKING BUT AGAIN GENERALLY CONTINUING THE PROGRESS OF THE PROJECT AND WE'RE ON TRACK BASED ON WHAT WE WHAT WE THOUGHT THAT WE WERE GOING TO DO THIS YEAR. NEXT SLIDE.  ANOTHER IMPORTANT PIECE OF WORK AS A AS AN UPDATE AGAIN THERE'S LEGISLATION THAT THAT THE COUNCIL HAD PASSED AROUND HOW THE CITY ENCODES INFORMATION ABOUT GENDER AND CHOSEN NAME SO THAT PEOPLE ARE ABLE TO IDENTIFY THEMSELVES THIS PAST YEAR WE HAD A GREAT SUCCESS AND I SAID JUST RE-EMPHASIZE EVERYTHING THAT WE DO IS WITH AND FOR THE DEPARTMENT AND FOR OUR CONSTITUENTS. SO ALL OF OUR WINS ARE THE RESULT OF DEEP COLLABORATION WITH WITH OTHER DEPARTMENTS. SO IN THE FIRST CASE WE WORKED VERY CLOSELY WITH PEOPLE OPERATIONS AND THE REGISTRY AND WITH THE EQUITY AND INCLUSION CABINET THIS PAST YEAR WE ELIMINATED THE QUESTION OF GENDER AND THE INTENT TO MARRIAGE FOR MEN. WE WERE THE FIRST CITY IN MASSACHUSETTS TO DO SO AND THIS WAS ALL BASED ON A LOT OF WORK THAT WE DID ENGAGING WITH COMMUNITY MEMBERS AROUND HOW THEY SAID THAT THEY PREFERRED TO BE TREATED AND WHAT DOES THAT EXPERIENCE OUGHT TO BE? AND THE FIRST THING THAT WE RELEASED WAS THE THAT AND AROUND THE MARRIAGE LICENSING AND WE ARE ON TRACK IN THE FALL TO MAKE CHANGES TO THE WAY THAT WE ENCODE GENDER THROUGHOUT OUR ENTIRE SYSTEM.  SO THIS IS MASSIVE AMOUNT OF WORK. IT'S TAKEN A LOT OF WORK AND COLLABORATION ACROSS DIFFERENT TEAMS.  BUT I WENT AGAIN WE'RE CHANGING THE WAY THAT WE TRACK GENDER SO HOPEFULLY IN A YEAR FROM NOW WHEN WE'RE GOING THROUGH THE BUDGET PROCESS AND YOU LOOK AT THE THE DISTRIBUTION OF GENDER ACROSS DIFFERENT DEPARTMENTS YOU'LL BE SEEING NEW CATEGORIES THAT HELP PEOPLE REFLECT AND IDENTIFY THE WAY THAT THEY THAT YOU KNOW, REFLECT THEIR IDENTITY.  BUT IT'S JUST UNDERSCORE AGAIN THESE ARE SYSTEMS THAT NEED TO INTEGRATE WITH SEVERAL TALENT ACQUISITION SYSTEMS INCLUDING THE SYSTEM THAT THE SCHOOL USES THAT THE REST OF THE CITY USES ,HOW WE THINK ABOUT GENDER WHEN SOMEONE PROCESS A WORKER COMPENSATION CLAIM THERE'S A LOT OF LEGAL CONSEQUENCE TO THE WAY THAT WE TRACK THIS TYPE OF INFORMATION AS WELL BECAUSE WE'RE WE HAVE TO REPORT TO THE FEDERAL GOVERNMENT SO WE'RE AFTER ALL THE PREPARATION AND ALL THAT WORK WE'RE READY WE'RE WORKING ON THE RELEASE OF THE NEW FUNCTIONALITY AND EMPLOYEES WILL HAVE THE ABILITY OF UPDATING INFORMATION ABOUT THEIR GENDER IDENTITY AND THEIR CHOSEN NAME AND AUTOMATING ABOUT HOW THAT SHOWS IN OTHER CITY SYSTEMS PRETTY SOON.  SO I JUST WANT TO SHARE THE UPDATE AS WELL. NEXT SLIDE.  SO WE'VE BEEN LUCKY I, I FEEL VERY LUCKY EVERY DAY BECAUSE I WORK WITH SOME OF THE BEST AND SMARTEST PEOPLE THAT DO THIS WORK IN ANY CITY AND WE'VE BEEN FORTUNATE IN GETTING RECOGNITION ABOUT THAT WORK WE RECENTLY GOT UPGRADED FROM OUR GOLD FROM SILVER CERTIFICATION TO GOLD CERTIFICATION FROM WHAT WORK CITIES WHICH AGAIN SHOWS THAT WE ARE ON PATH TO BE NEW SOME OF THE BEST IN PRACTICE WAYS OF USING EVIDENCE AND DATA TO MAKE DECISIONS AND WE KNOW THAT THERE'S STILL ROOM TO GET BETTER INCLUDING GETTING OUR PLATINUM CERTIFICATION SO IT WILL BE WORKING ON THAT. WE WERE RECOGNIZED AS THE SIXTH BEST LARGE I.T. DEPARTMENT FOR ANY LARGE CITY IN THE U.S. CITY AND COUNTY IN THE U.S. LIKE THE CENTER FOR DIGITAL GOVERNMENT AND WE HOPE TO GO UP IN THAT LIST THIS YEAR SECURE BUSAN WHICH IS AN REALLY INNOVATIVE INITIATIVE THAT WE HAD IN THE INTERSECTION OF CYBERSECURITY AND DIGITAL EQUITY WHERE WE'RE GIVING ACCESS TO RESIDENTS TO A FREE APP THAT ALLOWS THEM TO PROTECT THEMSELVES WHEN THEY ARE USING THEIR PHONES, GIVES THEM ACCESS TO A VPN, GIVES THEM ACCESS TO SOME SECURITY TOOLS AND ADVICE.  WE WON SOME RECOGNITION FOR THAT INITIATIVE.  WE WERE RECOGNIZED AS A DIGITAL EQUITY VISIONARY TRAILBLAZERS BY THE NATIONAL DIGITAL INCLUSION ALLIANCE AND WE ALSO JOINED THE CITY COALITION FOR DIGITAL RIGHTS AND THIS IS A REALLY EXCITING GROUP OF CITIES ACROSS THE WORLD THERE CITIES IN EUROPE, ASIA, AFRICA, LATIN AMERICA AND ALL OF US WORKING ON TRYING TO FIGURE OUT HOW IS IT THAT WE CAN BUILD GREAT DIGNIFIED EXPERIENCES AND HOW IS IT THAT WE UNDERSTAND THE NEEDS OF AND OBVIOUSLY THIS IS A COMMUNITY OF PRACTICE THE NEEDS VARY DEPENDING ON WHAT WHAT CONTEXT AND WHAT CITY YOU'RE IN BUT IT'S ALSO A GREAT ACCOMPLISHMENT THAT WE'RE THAT WE'RE NOT ONLY IN THE COALITION BUT WE'VE BEEN A KEY MEMBER IN PARTICIPATING ACTIVELY IN THEIR ACTIVITIES.  UM, NEXT SLIDE. SO I'M JUST GOING TO GO REALLY QUICKLY OVER THIS AGAIN THIS IS THE WORK OF A LOT OF PEOPLE PEOPLE WHO ARE VERY SMART AND COMMITTED TO DOING THIS WORK.  WE WERE ABLE TO ENROLL 50,000 HOUSEHOLDS IN THE AFFORDABLE CONNECTIVITY PROGRAM SO IT'S LIKE OVER 32,000 HOUSEHOLDS THAT WE HAD AT THE BEGINNING OF 2023.  WE CONTINUE TO ADVOCATE TO OUR FEDERAL PARTNERS TO EXTEND THE FUNDING BECAUSE WE KNOW THAT THIS IS JUST SUCH A KEY RESOURCE TO BE ABLE TO ENABLE FAMILIES TO HAVE ACCESS TO HIGH SPEED AFFORDABLE CONNECTIVITY THERE.  WHEN WE LOOK AT THE CENSUS DATA, WE'VE BEEN ABLE TO REDUCE THE NUMBER OF HOUSEHOLDS WITHOUT BROADBAND CONNECTION BETWEEN 2020 AND 2022 FROM 32,000 HOUSEHOLDS TO 14,000 HOUSEHOLDS. SO MAKING A LOT OF PROGRESS.  WE WERE STILL FOCUSED ON FIGURING OUT HOW SO THAT WE COULD GET THAT NUMBER 2 TO 0 THAT WE HAVE ZERO HOUSEHOLDS AND THAT IF SOMEONE'S NOT CONNECTING IS BECAUSE THEY REALLY DON'T WANT TO CONNECT BUT BUT THAT THEY HAVE THE ABILITY OF CONNECTING AND THAT IT IS AFFORDABLE AND HIGH QUALITY WE ARE STARTING TO ROLL OUT THE EXPANSION OF FREE WI FI IN KEY AREAS WHERE WE KNOW THAT THERE'S HIGH CONCENTRATIONS OF COMMUTERS PARTICULARLY LOW INCOME COMMUNITY COMMUTERS. SO WE'RE GOING TO BE BUILDING HIGH, HIGH QUALITY FREE INTERNET AT NUBIAN SQUARE AND MAVERIK SQUARE SO PEOPLE THAT ARE WAITING FOR THE BUS OR FOR SOME CONNECTION THEY CAN GO ON THEIR PHONE AND CHECK TO SEE THE STATUS OF THE BUS OR BE ABLE TO COMMUNICATE WITH WITH LOVED ONES AND BE ABLE TO CONTINUE TO MAKE TRANSIT THE PREFERRED METHOD OF TRANSPORTATION IN THE CITY WILL RECEIVED OVER $5 MILLION FROM THE STATE WHEN IT COMES TO DOING WORK IN DIGITAL EQUITY AND AGAIN WE'VE BEEN WORKING VERY CLOSELY WITH A NUMBER OF COMMUNITY PARTNERS AND ADVOCATING AND BEING MORE OF A CONVENER AND A COORDINATOR NOW THAT THESE FEDERAL RESOURCES ARE BECOMING AVAILABLE THROUGH THE THROUGH THE STATE WE HAVE AN AMAZING CREATIVE TEAM AND I THINK THAT WE ALL SEE THE MANIFESTATION OF THE QUALITY OF THE CRAFTSMANSHIP, THE THOUGHTFULNESS THAT THEY BRING AND HOW IS IT THAT THEY'RE NOT ONLY MAKING THINGS LOOK NICE BUT REALLY BRINGING AND CREATING COMMUNICATION THAT IS THAT UNDERSTANDS THE RESIDENT AND THE NEEDS OF THE RESIDENT AND YOU SO THAT I THINK THAT WE ALL SEE THE CITY GETTING A LITTLE BIT CLEARER AND A LITTLE BIT NICER AS WELL THROUGH THROUGH THE THROUGH THEIR WORK THAT WE'VE DONE A LOT OF WORK TO IMPROVE OUR EXPERIENCES FOR OUR CONSTITUENTS. SOME OF IT IS KIND OF INVISIBLE. WE'VE BEEN MAKING UPGRADES TO THE UNDERLYING TECHNOLOGY OF THE WEBSITE TO MAKE SURE THAT IT IS SECURE AND THAT IT IS WE'RE GETTING SOME NEW FUNCTIONALITY THIS YEAR WE DEVELOPED AND DEPLOYED MOBILE FRIENDLY PRELIMINARY ELECTION RESULTS SO AGAIN MAKING IT EASIER FOR PEOPLE TO BE ABLE TO SEE THE RESULTS OF ELECTIONS WE BUILD A PROTOTYPE. IT'S A FUNCTIONING WEBSITE FOR YOUTH SPORTS PORTAL.  SO LIKE FOR FAMILIES THAT WANT TO SEE WHAT YOUTH SPORTS ARE AVAILABLE TO THEM, ARE YOU ABLE TO SEE THAT AND WE'VE ADDED FEEDBACK FORMS TO ALL OF THE BUS AND DOT GOV PAGES SO IF YOU THINK THAT WHAT WE ARE SHARING WITH YOU IS UNCLEAR OR NOT WORKING WELL THAT WE HAVE THE ABILITY OF GETTING THAT INFORMATION SO THAT WE CAN ALWAYS DO RIGHT BY OUR CONSTITUENTS.  UH, NEXT SLIDE UM, WE CONTINUE BUILDING THIS FOUNDATION FOR GREAT CONSTITUENT SERVICES. I'LL JUST CAME OVER THIS BECAUSE WE'VE TALKED ABOUT IT BUT AGAIN WE'RE WORKING WITH VERY CLOSELY WITH BTV TO DEPLOY CARTOGRAPHERS THE DIGITAL WORK ORDER AND ASSET MANAGEMENT SYSTEM. SO WE JUST GOT SOME DATA THE OTHER DAY ABOUT 14 14% OF CONSTITUENTS TOLD US THAT IF THEY FOUND AN ISSUE WITH THE CITY THEY WOULD NOT TELL ANYONE AND THEY WOULD NOT REPORTED THROUGH ON WHAT THEY WOULD JUST SIT IN IT AND THAT'S CONCERNING. SO THAT MEANS THAT WE HAVE TO BE ALL THE BETTER ABOUT BEING PROACTIVE, ABOUT MAKING SURE THAT OUR THAT OUR ASSETS ARE IN GOOD PLACE AND THAT WE'RE DOING RIGHT BY THEM EVEN WITHOUT HAVING THEM HAVE THE NEED TO COMPLAIN. SO THIS GREAT WORK THAT WE'RE DOING WOULD BE TO DO THAT WE DIGITIZE OVER 300,000 ASSETS IN THE RIGHT OF WAY AND WE HAVE DIGITAL RECORDS THAT ALLOW US TO MAKE BETTER DECISIONS AND HOPEFULLY CONTINUE TO BUILD ON ALL OF THE OTHER PROJECTS THAT WERE PROPOSED FOR YOU FOR THIS YEAR.  AS I MENTIONED, WE WERE IN THE PROCESS OF EVALUATING OF GOING THROUGH THE PROCESS OF EVALUATING THE RFP FOR THE CONSTITUENT RESOURCE MANAGEMENT SYSTEM AND WE CONTINUE TO WORK WITH PUBLIC WORKS ONGOING AND WITH OTHERS TO TRY TO FIGURE OUT WHAT ARE THE RIGHT DEVICES TO CONNECT EMPLOYEES THAT ARE IN THE FIELD. WE HAVE A WORKFORCE THAT IS FOR THE MOST PART OUT AND ABOUT GOING INTO THE COMMUNITY AND WORKING WITH COMMUNITIES.  SO WE CONTINUE TO FIGURE OUT WHAT ARE THE RIGHT DEVICES, THE TABLETS ARE THERE LAPTOPS THAT HAVE CELLULAR CONNECTIVITY AND AGAIN CONTINUE TO MAKE SURE THAT WE'RE REFLECTING THAT IN OUR IN OUR BUDGET AND IN OUR PLANNING. UM EMPOWERING OUR WORKERS THIS YEAR WE ARE ON TRACK TO TRAIN OVER 300 EMPLOYEES AND PERFORMANCE MANAGEMENT TECHNIQUES OUR BUSONI ACADEMY PROGRAM THAT WE JUST LAUNCHED JUST SEVEN PROJECTS THAT HAVE GONE NOT ONLY THROUGH THE PROGRAM BUT THAT HAVE COMPLETED A PROJECT BASED ON THE TRAINING. JUST SEVEN PROJECTS HAVE SAVED OVER 13000 HOURS FOR CONSTITUENTS IN UNNECESSARY SO AGAIN THIS IS A PROGRAM WHERE WE GO AND WE TRAIN EMPLOYEES IN TECHNIQUES LIKE LEAN AND SIX SIGMA AND SOME OTHER PERFORMANCE IMPROVEMENT TECHNIQUES AND WITHOUT THE NEED OF ANY EXTRA INVESTMENTS THEY'RE ABLE TO CHANGE THEIR PROCESS AND THEY'RE ABLE TO CHANGE THINGS THAT IN A WAY THAT ARE MEASURABLE AND THEY HAVE REAL IMPACT FOR OUR CONSTITUENTS. SO THAT'S JUST THE RESULT OF SEVEN PROJECTS THAT THAT PEOPLE HAVE COMPLETED.  UM AGAIN WE CONTINUE TO CHANGE THE WAY THAT WE MANAGE AND WE KNOW THAT HAVING THE RIGHT DEVICE FOR, THE RIGHT EMPLOYEE MEANS THAT THEY ARE MORE PRODUCTIVE. THEY'RE ABLE TO DO BETTER WORK AND THAT'S WHY WE THAT INVESTING IN CORE PRODUCTIVITY TECHNOLOGY IMPORTANT AND WE'VE ALSO BEEN TRAINING OURSELVES WE'VE BEEN WORKING NOT ONLY WITHIN DO IT BUT ACROSS ALL OF THE TECHNOLOGY DEPARTMENTS OF THE CITY IN BRINGING BEST PRACTICES I.T SERVICE MANAGEMENT METHODOLOGY INCLUDING I.T TRAINING SO KERRY AND AND AND RAY AND SOME OF THE PEOPLE IN OUR IN OUR TRAINING TEAM HAS BEEN WORKING ON COORDINATING AND DELIVERING BETTER TRAINING.  NEXT SLIDE.  SO WE AGAIN DO IT AS A DEPARTMENT THAT CONNECTS ALL OF THE CITY AS A WHOLE AND IT CONNECTS US WITH OUR RESIDENTS THIS PAST YEAR WITH OUR NETWORK TEAM HAS DONE AN INCREDIBLE JOB IN EXECUTING INVESTMENTS THAT YOU HAVE FUNDED BUT BEING ABLE TO UPGRADE THE CORE NETWORK THAT CONNECTS ALL OF THE DIFFERENT BUILDINGS AND AGENCIES TO BE 100 GIGABITS PER SECOND IT INVOLVED A NUMBER OF DIFFERENT COMPONENTS. THE PROJECT HAS AND WE ARE BRINGING UP THE SPEED OF THE SCHOOLS AND NOW THE LIBRARIES AS WELL TO BE GIGABITS PER SECOND IN TO TO EACH OF THE FACILITIES. SO A LOT OF THE INCREASE IN SPENDING THAT YOU SEE REFLECT THE FACT THAT WE HAVE TO REPLACE IN ORDER FOR YOU TO BE ABLE GET THE INCREASE IN SPEED YOU HAVE TO CHANGE ALL OF THE DIFFERENT COMPONENTS THAT DRIVE THE CONNECTIVITY ALMOST LIKE IF WE WANT THE WATER IN THE FAUCET TO COME, YOU KNOW, AT A HIGHER RATE YOU NEED TO CHANGE ALL OF THE PLUMBING, ALL OF THE ELEMENTS OF THE PLUMBING BECAUSE THE SMALLEST ELEMENT IN THE PLUMBING ANYWHERE ALONG THE ROAD IS THE THING THAT LIMITS HOW MUCH BANDWIDTH. SO HAVING TO CHANGE OUR SWITCHES, OUR FIREWALLS, OUR BROADBAND CONNECTIVITY THERE ARE A NUMBER OF THINGS THAT'S EXPENSIVE WHEN WE THINK THAT OUR NETWORK SUPPORTS OVER 360 FACILITIES BUT WE'RE DOING IT AND WE'RE ON TRACK TO DO IT RIGHT AND THE NETWORK TEAM ARE JUST JUST INCREDIBLE PROFESSIONALS.  THOSE INVESTMENTS HAVE ALSO RESULTED IN THE REDUCED NUMBER OF OUTAGES AND DEPRECATION AS TO THE SPEED.  SO AGAIN WE THINK ABOUT THE VALUE OF OUR EMPLOYEES. WE SPEND MOST OF OUR MONEY ON ON OUR EMPLOYEES HAVING THEM HAVE TO WAIT WHILE THE PAGE IS LOADING OR FOR SOMETHING TO HAPPEN IS IT'S A WASTE OF TIME. SO WE'VE BEEN ABLE TO THROUGH THESE INVESTMENTS REDUCE THE AMOUNT OF DEPRECATED SERVICE AND AND INCREASE THE SPEED AND WE'VE ALSO BEEN DOING A LOT OF WORK IN SUPPORTING TEAMS THAT ARE MOVING YOU KNOW LIKE WE HAVE A LARGE COMPLEX WORKFORCE AND WHENEVER A TEAM MOVES A LOCATION OUR TEAM NEEDS TO MAKE SURE THAT THEIR THEIR PHONES, THEIR COMPUTERS AND ALL OF THE EQUIPMENT IS WIRED. SO THAT'S ALSO DRIVES SOME OF THE INCREASE IN FUNDING IS UNANTICIPATED. WE ARE REFLECTING THE FACT THAT WE HAVE UNANTICIPATED CHANGES NEEDS FOR WIRING AND AND WE'RE REFLECTING IN OUR BUDGET THE NEED TO BUDGET A LITTLE BIT HIGHER TO REFLECT THAT WE DECOMMISSIONED THE MAINFRAME. SO AGAIN WE'RE NOT ONLY ADDING NEW THINGS WE'RE ALSO BEING DILIGENT ABOUT HOW DO WE TAKE AWAY PIECES THAT ARE UNDER UTILIZED OR NOT UTILIZED SO WE DECOMMISSIONED THE MAINFRAME THIS PAST YEAR. IT USED TO BE THE SYSTEMS THAT MANAGE OUR FINANCIAL SYSTEM AND SOME OTHER SYSTEMS WE HAVE UPGRADED OVER 700. WE UPGRADED OVER 700 SERVERS 55% OF THOSE THIS YEAR THEY'RE OPERATING SYSTEMS AND SOME OF THE CORE TO MINIMIZE AND AVOID SECURITY VULNERABILITIES. SO AGAIN, THERE'S A LOT OF UNDERLYING THAT WE DO THAT IS KIND OF VISIBLE PEOPLE WOULDN'T KNOW ABOUT IT BUT WE'RE DOING IT TO KEEP PEOPLE SAFE AND KEEP THE CITY IN CONTINUOUS OPERATION.  AND AGAIN WE CONTINUE TO WORK WITH DEPARTMENTS TO TO MIGRATE THEIR DATA TO ENSURE BUSINESS CONTINUITY SO I THINK THIS IS THE LAST SLIDE WE CAN SKIP THIS SLIDE JUST IF YOU DON'T MIND LET'S GO BACK TO THE TO THE LESS ACCOMPLISHMENTS LIKE THIS ARE SLIDES THAT WE WANTED TO KEEP IN THE BACK OF OUR POCKET IN CASE OF THOSE QUESTIONS AROUND LIKE WHAT WAS DRIVING SOME OF THE BUDGET CHANGES AND SOME SOME OTHER THINGS SO THAT CONCLUDES OUR PRESENTATION. THANK YOU.  JUST ONE ACKNOWLEDGE MY COUNCIL COLLEAGUES BY THE ORDER OF ARRIVAL COUNCILOR MURPHY COUNCIL PRESIDENT LOUIJEUNE CASTLE WEBER CLASSICAL LETTER CASTLE BRADING COUNCILOR FLYNN COUNCILOR SANTANA AND COUNCILOR FERNANDA ANDERSON CASTLE MURPHY THE FLOOR IS NOW YOURS.  THANK YOU FOR THAT THOROUGH OVERVIEW.  UM, YOU SAID IT BUT IT'S TRUE THAT YOUR DEPARTMENT CONNECTS ALL THE OTHER DEPARTMENTS. WE CAN'T DO OUR WORK IN ANY DEPARTMENT IF OUR COMPUTERS AREN'T WORKING AND THANK YOU ALSO FOR HIGHLIGHTING A LOT OF THE PROJECTS AND DIGGING DEEPER INTO THE DIFFERENT NEEDS ACROSS THE CITY. I DON'T REALLY HAVE ANY SPECIFIC OTHER THAN MAKING SURE AND IT SEEMS LIKE YOU HAVE HIGHLIGHTED THAT THIS BUDGET DOES REFLECT AND MAKES SURE THAT YOU CAN DELIVER ON THE NEEDS YOU ALSO MENTIONED AND I THINK IT'S IMPORTANT THAT WE INVEST IN THAT THAT AS WE ADD MORE TECHNOLOGY TO DIFFERENT DEPARTMENTS AND UPGRADE THAT WE'RE GOING BACK TO YOU KNOW CARRY HERE LIKE THE OLD COMPUTERS THAT WERE UPGRADING AND THAT IS THAT SOMETHING THAT YOU HAVE ENOUGH FUNDING IN THE BUDGET FOR TO MAKE SURE THAT WE'RE ALSO UPGRADING MAYBE SOME OF THE ORIGINAL INSTALLATIONS OF TECHNOLOGY ACROSS CITY HALL AND ALL OF THE DEPARTMENTS ACROSS THE CITY THE BUILDINGS YOU KNOW OUTSIDE OF CITY HALL ALSO IT'S A GOOD GRADE BOTH GRADE POINTS WE ARE BEING VERY DILIGENT IN MAKING SURE THAT WE HAVE THE RIGHT STAFF, THE RIGHT RESOURCES AND THAT OUR EXISTING STAFF HAS THE RIGHT RESOURCES TO DELIVER THE WORK. SO THAT'S BEEN WHAT'S DRIVING SOME OF THE ADJUSTMENTS TO OUR BUDGET. AND ON THE SECOND PIECE ABSOLUTELY THAT'S WHAT WE ARE STARTING TO DO TOO BIG TO INCLUDE THE FINANCIAL NEED TO REPLACE WHAT WE CURRENTLY HAVE . I THINK THAT ONE OF THE THINGS THAT WE ALL KNOW HAPPENS IT'S LIKE WE BUY SOMETHING NEW AND THEN WE LET IT GO UNTIL IT DOESN'T WORK ANYMORE AND THEN THAT MEANS THAT SOMEONE HAS TO DEAL WITH SOMETHING THAT DOESN'T WORK THE WAY THAT WE'VE PROMISED. SO OUR BUDGET REFLECTS NEW REPLACEMENT SCHEDULES FOR DIFFERENT TYPES OF ASSETS. SO WE ARE STARTING A FOUR YEAR REPLACEMENT SCHEDULE OF ALL PCS AND COMPUTERS.  SO AGAIN LIKE WE'RE REPLACING ONE FOURTH OF THE FLEET EVERY YEAR WE'RE ALSO STARTING TO WORK THROUGH OUR DIGITAL EQUITY TEAM TO MAKE SURE THAT THAT EQUIPMENT CAN BE ONCE IT'S CLEANED OF ANY SENSITIVE DATA THAT IT BECOMES AVAILABLE TO COMMUNITY PARTNERS, PERHAPS RESIDENTS OF VHA OR COMMUNITY BASED ORGANIZATIONS.  BUT AGAIN WE HAVE I DON'T WANT TO BORE YOU OF LIKE ALL THE DIFFERENT ASSET CLASSES WITH THE BUT WE'RE THAT'S SOMETHING THAT THIS BUDGET REFLECTS THAT KIND OF STEWARDSHIP AND MAKING SURE THAT WE'RE REPLACING AND TAKING OWNERSHIP OF THE EQUIPMENT THAT POWERS THE OPERATIONS.  THAT'S ALSO ONE OF THE BEST WAYS IN WHICH WE CAN STAY SECURE BECAUSE ONE OF THE BIGGEST DRIVERS OF SECURITY VULNERABILITIES IS WHEN WE HAVE EQUIPMENT THAT CANNOT BE PATCH OR FIXED ANYMORE AND THEN WE'RE KIND OF EXPOSED.  NOW WHERE DOES YOUR DEPARTMENT FALL IN THE EYE ROLL INTO CITY HALL?  LET'S SAY WE ARE THE PRIME DRIVER AND GOVERNING AGENT OF TECHNOLOGY OF THE CITY AND I CAN TELL YOU A LITTLE BIT ABOUT WHAT WE'RE DOING ABOUT THAT IF PLEASE. SO THE AGAIN WITH WITH THE MAYOR AND WITH THE CABINET WE ARE BEING VERY INTENTIONAL ABOUT THINKING WHAT ARE THE OPPORTUNITIES, WHERE DO WE THINK THAT THERE'S VALUE TO BE HAD BY ARTIFICIAL INTELLIGENCE AND THE BROAD SET OF TECHNOLOGIES THAT THAT ENCOMPASSES AND THEN ALSO HAS SAID THAT WE'RE BEING DELIBERATE TO BUILD IT IN A WAY THAT ENHANCES TRUST THAT BRINGS FORTH AWARENESS FROM BOTH THE EMPLOYEES AND THE PUBLIC. SO ACTUALLY WE WERE IF NOT THE FIRST CITY ONE OF THE FIRST CITIES TO ISSUE GUIDELINES ON USE OF ARTIFICIAL INTELLIGENCE AND THAT'S WORK THAT HAS BEEN REPLICATED.  PEOPLE HAVE BEEN REFERENCING OUR WORK IN OTHER PLACES AND AS A WAY OF RUNNING ANNOUNCEMENT. SO AS OF LAST NIGHT WE HAVE PUT FORTH A NEW VERSION OF THE COUNCIL WEBSITE THAT CAPTURES THE ROLL CALL VOTES AND FOR THE REQUEST OF THE COUNCIL WE'VE BEEN WORKING CLOSELY AND THAT'S WHERE WE WERE WORKING ON IT. SO SO HERE'S SO WE WE HAVE A VERSION OF THE WEBSITE BUT ONE OF THE THINGS THAT WE WERE TRYING TO HELP PEOPLE TO HAVE A BETTER EXPERIENCE IN UNDERSTANDING WHAT WHAT YOU WERE VOTING ON WAS TO CREATE SUMMARIES USING ARTIFICIAL INTELLIGENCE OF WHAT THE VOTE WAS ABOUT. SO THE VERSION OF THE ROLL CALL DATA THAT WE HAVE PUBLISHED INITIALLY DOES NOT INCLUDE THE SUMMARIES. WE'VE CREATED A SEPARATE PAGE WHERE WE INCLUDE THE SUMMARIES BECAUSE WE WANT INVITE THE COMMUNITY MEMBERS TO TAKE A LOOK TO HELP US IMPROVE THE QUALITY OF THE OF THOSE RESULTS. BUT IN WE WE ARE LEADING THAT WORK. WE'RE TRYING TO BE VERY INTENTIONAL ABOUT HOW IS IT THAT WE USE THE TECHNOLOGY IN A WAY THAT IS RESPONSIBLE. WE'VE ALSO BEEN WORKING VERY CLOSELY WITH THE STATE AND THE FEDERAL GOVERNMENT ABOUT TRYING TO BE CLEAR ABOUT THE THINGS THAT ARE CONCERNING TO US AS AN ADMINISTRATION ALL ABOUT THE TECHNOLOGIES OF THE IMPACT ON LABOR AND OUR WORKERS ON EQUITY AND BIAS THAT THE DATA HAS.  SO I'VE BEEN ALSO FORTUNATE OF BEING A CO-CHAIR OF THE STATE OF THE COMMONWEALTH TASK FORCE ON THE AMAZON JUST A BRIEF WELL I'LL END ON SAYING WE'RE WE'RE IN GOOD HANDS WITH YOUR DEPARTMENT. THANK YOU AND THANK YOU ALWAYS FOR COMING BACK KERRY TO VISIT US. IT'S NICE TO HAVE YOU HERE. THANK YOU, JIM. THANK YOU. COUNCIL PRESIDENT LOUIJEUNE THANK YOU SO MUCH, MR CHAIR AND THANK YOU TO DO IT FOR BEING HERE AND FOR ALL YOU DO. I WANT TO START BY JUST TALKING A LITTLE BIT MORE ABOUT THE ADDRESS OF STREET DATA FOR CONSTITUENT SERVICES OF STANDARD ADDRESS MANAGEMENT, RIGHT OF WAY MANAGEMENT SYSTEMS. IF YOU COULD JUST TALK A LITTLE BIT MORE ABOUT WHAT THE GOAL IS, WHAT THE GOAL WOULD BE FOR US LIKE THESE ARE AND I ACTUALLY REALLY LOVE THAT YOU STARTED OFF WITH TALKING ABOUT THE FTE BECAUSE THAT'S A THAT'S A YOU'RE ASKING FOR AN INCREASE EVEN WHEN THERE ARE VACANCIES THAT YOU HAVEN'T FILLED.  AND SO BUT I ALSO FIND THIS TO BE REALLY IMPORTANT WAS IF YOU COULD TALK A LITTLE BIT ABOUT WHY WE'RE PUTTING A FOCUS ON THIS. YES, ABSOLUTELY. SO OVER THE YEARS THIS CITY HAS BEEN DEVELOPING DIFFERENT SYSTEMS TO MANAGE PIECES OF THIS. THERE'S A STANDARD ADDRESS MANAGEMENT SYSTEM THAT SAM WE HAVE COBOTS WHICH IS THE CITY OF BOSTON'S UTILITY COORDINATION SYSTEM.  THERE'S THIS THING CALLED THE LINEAR REFERENCING SYSTEM. SO OVER THE YEARS WE'VE BEEN BUILDING PIECES OF TECHNOLOGY THAT HELP SUPPORT AND DO THESE THINGS BUT THEY'RE DISCONNECTED. THEY DON'T TALK TO EACH OTHER. A LOT OF THESE SYSTEMS WERE BUILT LOOKING AT SORT OF BRITAIN BECAUSE JUST A BIG FAN OF GAS THEY WERE BUILD NOT WITH A GEOSPATIAL SYSTEM IN MIND SO IT IS DIFFICULT FOR US TO UPDATE FOR INSTANCE WHEN WE BUILD A NEW NEW ROAD OR WE MAKE CHANGES TO A ROAD MAKING SURE THAT THAT IS REFLECTED IN KOBUK SO THAT'S REALLY DIFFICULT SO DECREASES THE QUALITY OF THE DATA THAT WE HAVE AROUND CONSTRUCTION IN THE RIGHT OF WAY BECAUSE WE HAVEN'T UPDATED THE DATA. SO WE'VE WE'VE BEEN VERY DILIGENT IN USING IN HIRING AND WE HAVE SOME DATA ABOUT THIS. WE'VE BEEN VERY DILIGENT IN BACKFILLING VACANCIES IN THE DEPARTMENT AND AGAIN PART OF THE CHALLENGE TO DO IT IS EVERY VACANCY FILLS A VERY SPECIFIC ROLE LIKE WE'RE LESS LIKE THE DPS OR THE OR DPD AND THAT WE DON'T HAVE A LOT OF PEOPLE FOR ONE JOB DESCRIPTION WE HAVE A LOT OF DIFFERENT JOB DESCRIPTIONS THAT I'LL NEED TO KIND OF WORK TOGETHER SO SO THERE'S A VERY TECHNICAL PIECE OF THE UPGRADE BUT THE REALITY IS THAT WE ALSO WANT TO TAKE A STEP BACK AND AND TAKE STOCK OF WHAT ARE THE SYSTEMS THAT CURRENTLY CONSUME AND USE THAT THAT INFORMATION ABOUT ADDRESSES AND ABOUT THE RIGHT OF WAY.  WHAT IS THE POLICY INTENT IN US HAVING THIS TYPE OF DATA SO WE KNOW THAT AGAIN ADDRESSING IS IMPORTANT FOR EQUITY IF THEY ADDRESS THAT AS PART OF THE DATA THAT WE USE WHEN THERE'S A CENSUS COUNT, THIS WOULD HELPS US KNOW WHETHER WE ARE GOING TO TARGET AND BE ABLE TO GO AND REACH OUT TO EVERY PERSON KNOWING THAT THE LINEAR SPECIAL THAT THEY'VE THE RIGHT OF WAY DATA ALSO INFORMS POLICY AND WE'RE NOT THINKING ABOUT BUILDING A CITY THAT'S ONLY GOOD FOR CARS BUT THINKING ABOUT LIKE HOW WE CAPTURE INFORMATION ABOUT WHETHER THERE'S A BIKE LANE, WHETHER THERE'S A PROTECTED CYCLING,  WHETHER THERE'S A DEDICATED BUS LANE, HOW WIDE IS THE IS THE SIDEWALK SO THAT WE CAN ISSUE SIDEWALK CAFES AND ALL THIS STUFF. SO IT'S WE'RE UPPING UP THE GAME AND SEEING THIS DATA IS USING THE DAY TO DAY BY OUR CONSTITUENTS AND BY OUR CITY TO MAKE REALLY IMPORTANT DECISIONS SO LET'S CHANGE THE WAY THAT WE THINK ABOUT CAPTURING THAT DATA TO REFLECT HOW WE USE IT AND BUILD IT IN A WAY THAT MAKES IT EASIER FOR US TO KEEP IT UP SO WE DON'T HAVE TO GO BACK TO ASK YOU FOR A LOT OF MONEY TO DO A BIG UPGRADE. SO SO SAM, THIS INTENT FOR SAM IN PART OR IN WHOLE IS TO STREAMLINE ALL OF THAT LIKE IT'S FOR WILL IT ACT TO REPLACE ALL THE DIFFERENT SYSTEMS THAT WE HAVE SO THAT THEY'RE CONSISTENT AND EVERYONE IS USING THE SAME? SAM YEAH, WE CURRENTLY HAVE A SAM THAT IS NOT THAT IS ALMOST UNIVERSALLY USED BUT IT'S NOT ALWAYS UNIVERSALLY USED AND IT IS NOT BUILT IN GEOSPATIAL OF A GEOSPATIAL SYSTEM SO LIKE YOU MIGHT BE ABLE TO PUT AN ADDRESS THAT FALLS OUTSIDE OF A PARCEL WHICH IS NOT GOOD. SO WE ARE REBUILDING.  SAM BUT TO YOUR POINT ABOUT HOW INTEGRATED THIS IS WHEN SOMEONE REQUESTS YOU KNOW WHEN THERE'S A NEW PARCEL THAT GETS CREATED OR WHEN THERE'S A CONSTRUCTION PROJECT, THE FIRST THING THAT WE DO IS ASSIGN AN ADDRESS BECAUSE YOU CANNOT GET A PERMIT UNLESS THERE'S AN ADDRESS AND ULTIMATELY THAT ADDRESS IS ALSO WHAT 911 OR THE POLICE DEPARTMENT OR EMS WILL USE TO DISPATCH A PARAMEDIC IF YOU'RE HAVING A MEDICAL EMERGENCY. SO THESE DATA ARE USED THROUGHOUT THE LIFECYCLE OF HOW WE HOW WE OPERATE THE CITY. SO WE'RE REBUILDING WHAT WE HAVE AND TRY TO GET IT TO A PLACE THAT IS MORE INTEGRATED WITH STARTED TO FOR INSTANCE WITH THE SCHOOLS MAKE SURE THAT AS WE DO PROCUREMENT SAYING YOU SHOULD BE USING SAM OR SAM AND YOU'RE SEEING IN OTHER SYSTEMS SO THAT WE CAN MAKE SURE THE WE TALK TO EACH OTHER THAT WE HAVE A BETTER AND THE QUESTION DOES BTD DO ITS OWN LIKE DOES IT HAVE ITS OWN LIKE I I.T FOLKS OR IS IT LIKE INTEGRATED INTO THE WORK THAT THEY'RE DOING OR ARE THEY RELYING ON YOU FOR ON DO IT FOR LIKE THE LIKE YOU'RE TALKING ABOUT BASICALLY AND YOU TALKING ABOUT LIKE HOW WE KNOW LIKE BEST ABOUT HOW TO USE STREETS LIKE WHERE'S THAT WHERE'S BTD GETTING THAT IS IT ALL FROM DO IT OR DO THEY HAVE THEIR OWN PEOPLE LOOKING AT THESE QUESTIONS AND ISSUES AS WELL? BOTH YES AND VISITORS YES AND YES WE DO HAVE VISITORS. WELCOME.  SO A MIX OF BOTH. SO WHAT WE'RE PROPOSING LOOK THIS SYSTEMS ARE SO CRITICAL AND THE MANAGEMENT OF THE LIKE COBUS WAS BUILT WITH SOME REALLY REALLY SMART LIKE THIS JUST BECAUSE WE NEED TO MAKE CHANGES TO THE SYSTEMS DOESN'T MEAN THAT THEY WERE VERY SMART AND GOOD WHEN THEY WERE CREATED . SO THERE ARE PEOPLE IN THE STREETS THAT BUILD SOME OF THESE SYSTEMS. I THINK THAT AS WE START THINKING THE FUTURE WHAT WE'RE SAYING IS BECAUSE DO IT LIVES LIKE IN THIS SPACE BETWEEN EVERYBODY IT IS HELPFUL FOR DO IT TO BE STAFF TO BE ABLE TO SUPPORT THOSE SYSTEMS AND IT ALSO HELPS BETWEEN BTD AND OTHER STUFF TO BE ABLE TO FOCUS MORE ON HOW TO SUPPORT THEIR TO WORK MORE IN PARTNERSHIP BUT DEFINITELY GOING AND SEEING WHEN IT COMES TO TECHNOLOGY, WHEN IT COMES TO DATA AND WHEN IT COMES TO A GOOD USER EXPERIENCE THE BUCK ENDS WITH WITH WITH DO IT THAT WE SAID OKAY NOW IS MUCH MORE TIME DO HAVE 2 MINUTES I THINK YOU ALSO WE HAVE A CLOCK MET SO I'M OKAY I ASKED THIS QUESTION BECAUSE I A IS THE SYSTEM THAT WE RELY ON THE CITY RELIES ON TO TRACK PROPERTIES IN ORDER TO PLACE LIENS IS WITH YOUR SHOP AND THIS IS AN ISSUE THAT I CARE ABOUT AND HAS RATED AND HAS REALLY WORKED ON AND SO LAST MY TEAM MET WITH CODE ENFORCEMENT WITH PUBLIC WORKS, WITH ESD TO TALK ABOUT WHAT IT WOULD LOOK LIKE IN THE HOUSING COURT HAS REJECTED OUR DESIRE TO PLACE LEAN SINCE I THINK 2016 BECAUSE THE TECHNOLOGY HASN'T REALLY BEEN ABLE TO IDENTIFY THE RIGHT HOMES AND I WANT TO SHOUT OUT SOME FOLKS IN YOUR OFFICE WHETHER CHERISE JACOBS, JACQUELINE DONALD, RICHARD, RICHARD OLIVER OF YOU CARRY CAMERA A BUNCH OF YOU THAT WE'VE BEEN TURNING TRIED TO BRING TO THE SAME TABLE SO THAT WE CAN YOU KNOW WHEN WE HAVE THESE PROBLEM PROPERTIES THAT ARE WHERE WE SHOULD FIND OUT TO FIND FOR US TO THEN BE ABLE TO TAKE THE NEXT STEP TO PLACE A LEAN ON THE PROPERTY.  CAN YOU TALK ABOUT DO ITS ROLE AND HOW WE'RE GOING TO WORK?  SO THAT'S SORT OF WHERE MY INTEREST ABOUT CRM IS FROM AND THINKING THAT SEEM LIKE THIS WILL ALSO HELP US GET THERE IF TALK TO ME ABOUT HOW WHAT'S GOING TO GET US THERE. NO, ABSOLUTELY I GOT LIKE THERE ALL OF THESE ARE PIECES OF THE SAME PROBLEM AND LIKE WHO OWNS A PIECE OF LAND IS MANAGED BY THE REGISTRAR OF THESE WHICH IS OUTSIDE OF THE CITY.  BUT OUR ASSESSING DEPARTMENT USES THE DATA TO UNDERSTAND WHO OWNS THE PARCEL AND THEN COLLECTION AND SO JUST TO SAY LIKE AGAIN THE DATA ITSELF IS A MANIFESTATION OF THESE LIKE ADMINISTRATIVE PROCESSES WE THINK THAT OUR JOB IS TO HELP BUILD SYSTEMS THAT MAKE IT EASIER FOR THEM THAT DATA TO FLOW AND TO MAKE SURE THAT IT IS CONSISTENT SO PARTIALLY THE HARD WORK AHEAD I MEAN WE'LL ASK FOR THE MONEY AND HOPEFULLY YOU GUYS WILL WILL PROVE IT BUT THE HARD PART WILL BE STARTING TO WORK ON THIS LIKE ALL OF THE DIFFERENT STAKEHOLDERS AND THEN FIGURING OUT HOW IS IT THAT WE MAKE SURE THAT WE'RE GETTING THE RIGHT DATA AT THE RIGHT TIME TO FEED INTO THE RIGHT SYSTEM BECAUSE SO IS AT WORK WORK FOR THAT NOT REFLECTED IN THE CURRENT BUDGET. IT IS IN AND IT IS IT IS PART OF WHAT IS WHY WE'RE MAKING THE REQUEST. OKAY THIS IS WHERE WE WANTED TO MAKE SURE BECAUSE LIKE I DON'T WANT TO BE LIKE OH WELL YOU DIDN'T GIVE US THE MONEY BECAUSE WE WANT TO GIVE YOU THE MONEY AND I THINK IT'S IT SHOULD BE IN THIS. YES IT IS THE THE THE TYPE OF WORK THAT YOU'RE THAT YOU ARE DESCRIBING IS THE WORK THAT THIS GROUP OF PEOPLE THANK YOU. IT'S VERY EXCITED THANK YOU FOR ALL THE WORK THAT YOU DO BECAUSE TECHNOLOGY IS IT'S A IT'S ACTUALLY A PUBLIC GOOD THAT'S WHERE WE ARE THE MOST PUBLIC IN THAT SYSTEM AS A PUBLIC I THINK YOU THANK YOU COUNCIL PRESIDENT LOUIJEUNE I WOULD TURN IT OVER TO COUNCILOR BREADON SO THANK YOU MR CHAIR. I'D JUST LIKE TO WELCOME THE FIRST AND SECOND GRADE FROM THE EDISON ELEMENTARY SCHOOL IN BRIGHTON. GOOD MORNING, EVERYONE. MORNING, GUYS. THEY ARE THEY HAVE THEY'RE PARTICIPATING IN AN ART. THEY HAVE THEIR ART IS IS ON VIEW AT THE PAVILION THE CIVIC PAVILION NEXT TO CITY HALL AND THEY'RE IN TO SEE ALL THEIR ART ON DISPLAY AND THEY'RE NOW GOING TO GO UP AND VISIT THE THE EIGHTH FLOOR IN THE MODEL ROOM AND LEARN ALL ABOUT BUILDINGS AND CONSTRUCTION AND PLANNING AND BOSTON SO YOU'RE VERY WELCOME THIS MORNING. I HOPE YOU'RE ENJOYING YOUR TRIP TO CITY HALL.  YOU GUYS ARE AWESOME AND YES, MAKE SURE YOU GUYS COME BY.  I'LL BE TAKING A TRIP TO THE PLAYGROUND TO LOOK AND MAKE SURE THAT ISN'T A POLICE OFFICER COMES. I DON'T SOUND LIKE THEY SAID I SAW THIS AND THEY WERE TRYING TO FIND OUT WHERE TO PUT IT.  SO IT'S LIKE VISIBILITY AND IT'S PUT ON MY GUYS JUST TURN IT AROUND.  YEAH, THAT'S WHAT WE'RE GOING TO TALK ABOUT NOW I HAD MY YEAH THEY DID.  THEY DID YEAH COUNTY COUNCIL WHATEVER TOUGH ACT TO FOLLOW BUT THE FLOOR IS YOURS.  THANK YOU. WELL YOU KNOW I GUESS MY SUGGESTION FOR NEXT YEAR TO THE DEPARTMENT OF INNOVATION AND TECHNOLOGY IS YOU KNOW, I KIND OF OVERUSE EXPECTING LIKE A LASER SHOW OR SOMETHING. YOU KNOW, MAYBE SOMETHING A LITTLE MORE INNOVATIVE THAN A YOU KNOW, A POWERPOINT PRESENTATION MAYBE FOR NEXT YEAR. SO I GUESS, YOU KNOW, WHAT ARE WE DOING AS A CITY? WHAT IS WHAT ARE OTHER CITIES DOING THAT WE'RE NOT DOING?  WHAT ARE WE DOING THAT OTHER CITIES AREN'T DOING THAT YOU KNOW, AROUND, YOU KNOW, ACCESS TECHNOLOGY THAT YOU KNOW, IF I IF I WENT SOMEWHERE THAT YOU KNOW OR YOU SEE OTHER PLACES DOING THAT YOU THINK WE SHOULD BE UM THAT'S A GREAT QUESTION. SO WE CONSTANTLY BENCHMARK OURSELVES WITH OTHERS IN DIFFERENT AREAS AND I WOULD SAY OBJECTIVELY AND AS SOMEONE WHO HAS WORKED IN OTHER CITIES THAT BOSTON DOES SOME THINGS EXTRA TERRIBLY WELL AND WE SHOULD BE VERY PROUD AND LUCKY TO I FEEL VERY LUCKY TO LEAD THE DEPARTMENT THERE.  AND SO I THINK THE INFRASTRUCTURE AND THE INVESTMENT THAT WE'VE COLLECTIVELY MADE IN PHONE SETTING NETWORK THAT CONNECTS ALL CITY FACILITIES IS THE TYPE OF THING THAT IF WE DIDN'T HAVE WE WOULD BE WANTING TO INVENT IT.  IT'S EXPENSIVE. IT'S KIND OF HARD TO UNDERSTAND LIKE WHAT THESE LIKE FIBER NETWORK THAT CONNECTS ALL OF THE BUILDINGS DOES BUT THAT POWERS PUBLIC SAFETY. EDUCATION IS WHAT ALLOWS OVER 50,000 STUDENTS TO ACCESS THE INTERNET AND RESOURCES WHEN THEY'RE AT SCHOOL SO ALL DO IT. LIBRARY PATRONS SO IS A NUMBER OF THINGS THAT WE DO. I THINK THAT FOCUSING ON THE MORE CRITICAL VIEW OF LIKE WHAT ARE THINGS THAT WE THAT WE NEED TO DO BETTER AND ALIGNED WITH WHAT WE'RE REQUESTING. I THINK THAT WE NEEDED TO DO BETTER AND WE NEED TO DO BETTER ABOUT BEING STEWARDS IN,  FINANCIAL STEWARDS OF THE THINGS THAT WE OWN AND MAKING SURE THAT WE'RE BEING AWARE OF HOW LONG DO WE EXPECT TO KEEP THEM MAKING SURE THAT WE'RE INVESTING IN MAINTAINING THEM IN A GOOD STATE OF REPAIR. AND THAT'S WHAT WE'RE TRYING TO DO WITH THE BUDGET IS MAKING SURE THAT WE'RE BUDGETING FOR ENSURING THAT WE HAVE THE FUNDING TO REPLACE THINGS AT THE TIME THAT THEY ARE NOT NOT AFTER THEY WERE WHEN THEY BROKE AND IT SAVES TIME AND YOU'LL SEE IMPROVEMENTS SECURITY POSTURE WE I THINK THAT WE ARE ALSO PRIVILEGING THAT WE GET TO LEAD AND PUSH ON ISSUES LIKE DIGITAL EQUITY.  THE WORK THAT WE DO IS RECOGNIZED BY A LOT OF PEOPLE AND WE WE WORK VERY CLOSELY WITH ADMINISTRATOR KINSEY BACK AND WITH MAYOR'S OFFICE OF HOUSING AND WITH OTHERS TO TRY TO MAKE SURE THAT BOSTON IS LEADING AND WHERE EVERYBODY HAS THAT THE THINKING ABOUT OR BEING CONCERNED ABOUT NOT BEING ABLE TO AFFORD INTERNET CONNECTIVITY IS NOT THE THING THAT KEEPS YOU FROM BEING CONNECTED AND KNOWING THAT A LOT OF THE PEOPLE THAT WHEN WE ENABLE A SERVICE ONLINE FOR US A CITY MOST PEOPLE END UP USING THE ONLINE SERVICE VERSUS THE PHYSICAL SERVICE AND THE PEOPLE THAT TEND TO BENEFIT THE MOST FROM NOT HAVING TO COME TO CITY HALL TAKING OUT PEOPLE WITH DISABILITIES PEOPLE, ELDERLY PEOPLE THAT THOSE ARE THE PEOPLE THAT HAVE THE HARDEST TIME GETTING CONNECTED TO THEM. SO SOME OF THE THINGS THAT WE KEEP WORKING ON AND TRYING TO LEAD IN IN TERMS OF WHAT THE WI FI I GUESS WHY CAN'T I EVER LOG ON TO A TO A WI-FI SAY YOU KNOW WHAT I ON WHAT IS THE GOAL IN TERMS OF LIKE PUBLIC YOU KNOW OUTDOOR SPACES INDOOR SPACES AND YOU KNOW WHAT ARE WE PROVIDING MORE ACCESS TO?  ABSOLUTELY. SO AGAIN WE ARE WORKING THE FIRST THING THAT WE DID WHEN IT COMES TO WI FI FREE WI FI THE CITY HAS HAD WICKED FREE WI-FI FOR A LONG TIME BUT IT'S KIND OF SPOTTY LIKE IT IT'S NOT EVERYWHERE. SO WHAT WE STARTED ASK OURSELVES IS WHERE ARE THE PEOPLE THAT NEED THIS THE MOST ? SO WE STARTED TO LOOK AT DATA AND AND THINK ABOUT AND ENGAGING WITH COMMUNITY STAKEHOLDERS WITH THE WITH OUR EQUITY AND INCLUSION CABINET WITH CHICAGO'S CABINET AND WE DECIDED THAT THE BEST PLACE TO INVEST IN FREE WI-FI WAS IN PLACES WHERE PEOPLE WERE WAITING OUT YOU KNOW, LIKE USUALLY YOU'RE NOT GOING TO WRITE THE NEXT GREAT AMERICAN NOVEL NEXT TO LINCOLN DAY IN A PARK BUT YOU MIGHT BE DOING IT, YOU MIGHT BE CHECKING YOUR PHONE OR MIGHT BE TELLING SOMEONE HEY, I'M RUNNING LATE OR LIKE YOU WANT TO CHECK THE NEWS WHILE YOU'RE WAITING FOR THE BUS. SO THAT'S WHY WE DECIDED ON ON INITIALLY IN NUBIAN SQUARE ON ON MAVERICK AND WE HOPE TO WORK WE CONTINUE TO LOOK AT THE DATA ABOUT OTHER PLACES. WE ALSO ARE LOOKING AT THE QUALITY OF WI FI IN PUBLIC SPACES WITHIN CITY HALL AND OTHER OTHER LOCATIONS WHERE PEOPLE ARE TRANSACTING BECAUSE SOMETIMES YOU HAVE TO, YOU KNOW, SHOW US A COPY OF A RECORD OR LIKE A B YOUR DRIVER'S LICENSE OR WHATNOT.  THIS BUILDING WAS NOT BUILT WITH GOOD RADIOFREQUENCY ENGINEERING IN MIND THE AMOUNT OF CONCRETE AND STEEL THAT MAKES IT INCREDIBLY HARD. SO BUT THIS THERE ARE AREAS OF IMPROVEMENT THAT WE THAT WE TRIED TO DO BUT WE'RE TRYING TO BE GOOD ABOUT OUR RESOURCES AND INVEST IN WHERE WE THINK THAT WE HAVE THE BIGGEST IMPACT AND NOT JUST LIKE TRYING TO PUT A LITTLE BIT OF WI-FI THAT DOESN'T WORK QUITE WELL EVERYWHERE. I MEAN CAN WE HAVE FREE WI FI FOR THE PUBLIC IN EVERY MUNICIPAL BUILDING?  WE ARE NOT TOO FAR FROM THAT. SO WE ARE WORKING WITH MAKING AND AGAIN THE LIBRARIES ARE BUSY WHERE WE'RE DOING A LOT OF WORK ON IMPROVING THE QUALITY OF WI FI IN B.C. Y F AND IN THE BUILDINGS WHERE THE PUBLIC TENDS TO BE IN THE PUBLIC PARTS OF THIS BUILDING ON 1010 MASSIVE WE'RE WORKING THAT'S OUR GOAL IS LIKE WHEREVER THE PUBLIC NEEDS TO BE AND OBVIOUSLY FOR OUR EMPLOYEES AS WELL WE DON'T WANT TO LEAVE THEM BEHIND BUT WE'RE VERY KEEN ON MAKING SURE THAT THE PUBLIC HAS GREAT EXPERIENCES WHEN THEY'RE COMING TO TO INTERACT WITH US.  AND YOU MENTIONED SECURITY A LITTLE BIT. I MEAN, YOU KNOW, WE'VE READ STORIES ABOUT MUNICIPALITIES BEING HELD HOSTAGE OR YOU KNOW, HAVING THEIR DATA, YOU KNOW, TAKEN OVER BY WHOEVER. BUT SO WHERE ARE WE IN TERMS OF PROTECTING OUR YOU KNOW, OUR DATA? YOU KNOW, HAVE WE HAD ANY INCIDENTS OF OF OF YEAH, THE HACKERS OR YOU KNOW THAT WE SHOULD BE AWARE OF . SO OUR AMAZING CHIEF INFORMATION SECURITY OFFICER IS THERE AND IN THE SENSE IS LEFT BEHIND AFTER THE THE CHILDREN LEFT I'D SAY THERE'S ROOM TO HAVE A PRIVILEGED CONVERSATION WHERE WE DIG INTO THE DETAILS.  BUT WHAT I WOULD TELL YOU IS THAT GENERALLY WE TAKE A VERY PROACTIVE APPROACH IN SECURITY . WE TREAT IT AS SOMETHING THAT IS A CONTINUOUS EXERCISE. WE WORK OFF OF THE ASSUMPTION WE'VE BEEN WORKING ON THIS LIKE ZERO TRUST PARADIGM WHICH IS THE NOTION THAT NOW THAT WE HAVE HYBRID WORK PEOPLE ARE CONNECTING TO SENSITIVE RESOURCES FROM HOME AND FROM OTHER PLACES. SO LIKE BEING VERY CAREFUL ABOUT TRYING TO BAKE SECURITY INTO EVERYTHING, HAVING REALLY GOOD DEPTH IN SECURITY AND I'LL TELL YOU LIKE AGAIN THE INVESTMENTS THAT WE'RE TRYING TO DRIVE AROUND IMPROVING THE WAY THAT WE BUDGET FOR ASSETS THAT HELP SOLVE SOME OF WHERE WE KNOW THAT THE BIGGEST PAIN IS THE PART OF OUR RATIONALE IN GIVING PEOPLE LAPTOPS AND GOOD LAPTOPS IS WE WANT THEM TO USE A DEVICE THAT IS SECURED BY US THAT WE HAVE MONITORING THE PIECE THAT IS A CONSTANT US ABOUT LIKE ONE THINGS THAT WE COULD DO BETTER AND IT'S SOMETHING THAT WE'VE TALKED TO THE SECURITY DOESN'T INVOLVE JUST THE PIECES THAT ARE ON THERE DO IT DOES EVERYTHING FOR A FEW PEOPLE AND THEN IT DOES SOME THINGS FOR OTHER AGENCIES AND DEPARTMENT BUT WE'RE ULTIMATELY INTERCONNECTED. SO I THINK INCREASING THE GOVERNANCE AND THE VISIBILITY THAT WE HAVE AND CLARIFYING LIKE THE WORST THING THAT COULD HAPPEN TO US IS IF WE'RE IF ONE OF THE AGENCIES THAT'S CONNECTED TO US IS BEING SUBJECT TO A RANSOMWARE ATTACK THAT WE ARE NEGOTIATING ABOUT LIKE WHO GETS TO MAKE THE CALL ABOUT WHETHER WE'RE GOING TO CONTAIN OR SHUT DOWN A PART OF THIS NETWORK THAT WE I THINK THAT THAT'S AN AREA OF OF OPPORTUNITY ABOUT LIKE CLARIFYING THE ROLES AND RESPONSIBILITIES SO THAT IN A TIME THAT WE ARE ACTUALLY GOING TO NEED TO MAKE TOUGH CHOICES THAT WE HAVE FLAHERTY WHO'S MAKING THE CALL. BUT AGAIN, GENERALLY ON THE PART ESPECIALLY ON THE PART THAT WE HAVE VISIBILITY THERE'S ALWAYS ROOM FOR IMPROVEMENT AND SECURITY'S OF A CONTINUOUS IMPROVEMENT BUT WE WE WORK WITH SOME REALLY PROFESSIONAL SMART PEOPLE AND I FEEL I FEEL VERY PROUD OF THE WORK THAT THEY DO. IS THERE A PART OF THE BUDGET THAT'S SET ASIDE FOR THAT? YES.  DO YOU KNOW HOW MUCH THEY'D HAVE TO LOOK BY THAT?  THAT'S LABELED THAT'S A PROGRAM TO BE HONEST SECURITY IS PART OF EVERYTHING LIKE HAVING SECURE SYSTEMS WHERE WE'RE MAKING SURE THAT EVERYBODY UNDERSTANDS THAT THEY HAVE A ROLE IN SECURITY.  SO EVEN WHEN WE MAKE UPGRADES TO THE CITY'S WEBSITE THAT WILL LOOK A CERTAIN LINE ITEM ON THE CITY ON THE DIGITAL TEAM BUT MAYBE SILICON 22 MILLION ON CYBERSECURITY AND AGAIN WE CONTINUE TO MAKE CHANGES AND IMPROVEMENTS. LAST YEAR THE COUNCIL GRACIOUSLY GAVE US $1,000,000 TO WORK ON WHEN OMB AND THE ADMINISTRATION BUT YOU GUYS ULTIMATELY APPROVED IT SO THEN ON CONSTITUENT FACING IDENTITY MANAGEMENT SYSTEMS IS LIKE HOW IS IT THAT WE MAKE IT SO THAT PEOPLE DON'T NEED TO HAVE DIFFERENT PASSWORDS ON ACCOUNTS WHEN THEY INTERACT WITH US THAT HELPS THEM STAY PROTECTED AND IT IT HELPS US TO PROTECT IT SO.  OKAY. THANK YOU. THANK YOU. COUNCILOR WEBER AND GOING BACK TO COUNCIL MEMBERS QUESTION AROUND WHAT DO OTHER CITIES DO AND THEN YOU SPEAKING ABOUT THE GOVERNANCE AND FLAHERTY, IS THAT SOMETHING THAT MOST OF THE CITIES HAVE IS YOU KNOW, THAT FLAHERTY OF GOVERNANCE THAT YOU KNOW THAT DO IT, THAT THE OFFICE WITHIN THE CITY HAS GOVERNANCE ON ALL CITY DEPARTMENTS WHEN IT COMES TO YOU KNOW, MAKING THE CALL ON SECURITY UPGRADES, YOU KNOW, PROCUREMENT.  IS THAT THE CASE? YEAH. MOST CITIES HAVE THAT AND AGAIN THOSE FOR INSTANCE, ONE OF THE FIRST THINGS THAT MAYOR ERIC ADAMS WHEN HE BECAME MAYOR OF NEW YORK DID WAS ISSUE AN EXECUTIVE ORDER AROUND THAT.  SO IT'S SOMETHING THAT WE'RE WORKING WITH THE ADMINISTRATION AROUND LIKE FIGURING OUT LIKE WHAT THAT LOOKS LIKE FOR US. AND AGAIN WE THE THE FLIPSIDE OF THIS IS WE'VE BEEN WANTING TO MAKE SURE THAT AS WE DO THESE THINGS THAT WE'RE NOT MAKING ADDING EXTRA LAYERS OF BUREAUCRACY THAT MAKE IT HARD FOR PEOPLE TO DO THEIR JOB . BUT WE DO THINK THAT THERE'S A CERTAIN LEVEL OF SCRUTINY AND SUPPORT.  WE WANT TO MAKE IT EASIER FOR PEOPLE TO DO THE RIGHT THING BUT YET SO THAT IS AN AREA OF IMPROVEMENT COMPARED TO OTHER CITIES. ABSOLUTELY.  THANK YOU GUYS. COLLIDER THE FLOOR IS YOURS.  THANK YOU. CHAIR GOOD MORNING EVERYBODY. THANK YOU SO MUCH FOR YOUR WORK. IT'S BEEN WONDERFUL TO WORK WITH YOU ON MANY OF THESE DIFFERENT THINGS AND LOOKING AT THIS LIST OF ACCOMPLISHMENTS I'M JUST SO PROUD OF YOU ALL AND JUST WHERE WE WHERE WE ARE COMPARED TO WHERE WE HAVE BEEN IN THE PAST JUST SPEAKS TO YOUR LEADERSHIP AND I JUST WANT TO GIVE KUDOS AND FLOWERS TO YOU ALL FOR YOUR WORK.  SO THANK YOU SO MUCH. THE BGT PARTNERSHIP WITH CHOREOGRAPH FOR THE DIGITAL WORK, THE DIGITIZATION OF ASSETS AND THE RIGHT OF WAY ARE JUST A REMINDER FOR EVERYBODY WE DIDN'T KNOW WHERE OUR PARKING REGULATIONS WERE.  WE DIDN'T KNOW WHAT ASSETS WE HAD IN THE PUBLIC WHERE WE WERE SO WE DIDN'T UNDERSTAND WHAT NEEDED MAINTENANCE, WHAT NEEDED TO BE REPLACED. SO THIS WORK IS JUST SO VITAL AND IT'S BEEN REITERATED AND I'LL AND I'LL SAY IT AGAIN I ALSO WANT TO SAY THANK YOU SO MUCH FOR THE GENDER AWARENESS AND CHOSEN NAME WORK THAT YOU'VE BEEN DOING. IT WAS SOMETHING THAT I HAD SPONSORED AND PROUD TO.  I SPONSORED IT TO THIS COUNCIL AND I UNDERSTAND BASED ON OUR CONVERSATIONS AND WITH THE EQUITY CABINET THAT IT TOOK A LOT OF BEHIND THE SCENES WORK TO GET DONE. SO I JUST WANT TO SAY THANK YOU FOR THAT THAT THAT THAT'S GOING TO BE TAKEN CARE OF . ALSO WE WERE IN THE MARKET FOR A SOFTWARE PROGRAM TO FIGURE OUT OUR MATTRESS SITUATION IN THE CITY OF BOSTON. WE COULDN'T FIND SOMEBODY TO DO IT. YOU ALL BUILT IT YOURSELVES. SO THANK YOU SO MUCH FOR THAT.  I JUST FOUND THAT OUT THE OTHER DAY SO THANK YOU. I THINK I WANT TO FOCUS IN ON WHAT'S BEEN TALKED ABOUT AND YOU KNOW, JUST ARE SOFTWARE SYSTEMS AND PROGRAMS WITH SAM COLBERT'S GIFS YOU KNOW THAT I HAVE AN ON MY ON MY SOAPBOX ABOUT CALLBACKS FOR A VERY, VERY LONG TIME AND THE FACT THAT THERE'S NO COORDINATION EVEN WITHIN IT AND IT'S IT'S AN OUTDATED PROGRAM ESSENTIALLY I WAS TRYING TO FIGURE OUT IF WE HAVE ANY LIKE VISUALIZATION OF THESE SORT OF ASSETS BOTH PUBLIC FACING AND INTERNAL FOR DATA COLLECTION THAT WAY I THINK IT WOULD BE EASIER FOR US TO TRANSLATE SOME OF THE WORK THAT WE'RE DOING, SOME OF THE WORK THAT YOU'RE DOING FOR OUR CONSTITUENTS BECAUSE ULTIMATELY WE ARE A MUNICIPALITY THAT PROVIDES SERVICE AND CUSTOMER SERVICE AND OUR CUSTOMERS OTHER RESIDENTS AND SO WHEN OUR SOFTWARES ARE BETTER, FASTER, STRONGER WE'RE ABLE TO DELIVER A MORE EFFICIENT AND EFFECTIVE CONSTITUENT SERVICES AND THAT'S WHY I HAVE, YOU KNOW, INTRODUCED MULTIPLE HEARING ORDERS AND WORKED WITH YOU ON MANY DIFFERENT THINGS BECAUSE WE HAVE SEEN WHERE THESE BOTTLENECKS HAPPEN WITHIN CITY GOVERNMENT. AND WHEN I TRY TO TELL FOLKS HOW IMPORTANT THIS IS, YOU KNOW, THEY REALLY IT'S NOT LIKE THEY'RE NOT TRYING TO UNDERSTAND IT BUT I'M I STRUGGLE TO TRANSLATE TO FOLKS HOW IMPORTANT CITY RESOURCES ARE TO SOME OF THESE THINGS. SO DO WE HAVE BASICALLY SO MY MY QUESTION IS DO WE HAVE A VISUALIZATION OF THESE ASSET MAPS AND WHAT WE'VE BUILT AND THEN WHAT WE CONTRACT OUT FOR FOLKS TO BUILD AND THAT'S SUCH A GREAT QUESTION. SO BUT FOR ME THE ANSWER TO ALL QUESTIONS STARTS WITH THE WHO AND THE GOOD THING IS THAT WE'VE BEEN VERY DILIGENT AS WE HAVE. THIS IS PARTIALLY WHY WE'RE A LITTLE BIT SLOWER ON FILLING OUR VACANCIES WAS BECAUSE WE'RE BEING VERY DELIBERATE IN HIRING THE RIGHT TALENT AND WE'VE BEEN CREATING AND CHANGING A LOT OF POSITIONS TO REFLECT THE TYPE OF NEEDS THAT WE HAVE NOW. SO I WOULD SAY THE FIRST ANSWER TO YOUR QUESTION WOULD BE WE JUST HIRED A CHIEF OF ENGINEERING AND ARCHITECTURE. I MEAN PATHAK WHO HAD COME FROM MCKINSEY AND WORKED IN THE BOSTON FED HIS GREAT EXPERIENCE VERY, VERY SMART AND ONE OF THE FIRST THINGS THAT HE'S BEEN WORKING ON IS HELPING US HAVE AN INVENTORY OF THE SYSTEMS, THE CAPABILITIES THAT THEY HAVE AND BUILDING DIAGRAMS THAT'S WHAT WE WOULD CALL LIKE SOFTWARE SYSTEMS ARCHITECTURE. SO LIKE STARTING TO BUILD THAT OUT AND WE'RE STARTING TO BUILD THAT AS A PRACTICE PARTIALLY SO THAT WE CAN ALSO BE SMART IF WE HAVE A SYSTEM THAT ALREADY IS ABLE TO HANDLE SOMETHING THAT WE'RE NOT GOING AND BUYING SOMETHING THAT WE DON'T NEED.  BUT WE ALSO UNDERSTAND HOW IS IT THAT THOSE SYSTEMS NEED TO RELATE TO EACH OTHER AND ONE OF THE THINGS THAT WE'LL BE WORKING WITH HIM IS IMPROVING THE WAY THAT WE MANAGE THE INTEGRATIONS BETWEEN THE DIFFERENT SYSTEMS SO IT IS IT IS A WORK IN PROGRESS. TO YOUR POINT WE FORGET HOW MANY SYSTEMS WE HAVE. I THINK THAT WE ABOUT 97 DIFFERENT DISTINCTIVE LIKE BETWEEN US IT'S IT'S MASSIVE AND SOME OF AND IT GETS BIGGER WHEN YOU LOOK AT LIKE THE OTHER DEPARTMENTS AND AGENCIES THAT WE ALSO HELP MAINTAIN INTEGRATIONS WITH THEIR OWN SO LIKE WITH THE POLICE DEPARTMENT THE FIRE DEPARTMENT SO IT'S A WE'RE WORKING ON THAT WE'RE KIND OF BRINGING VISIBILITY AROUND LIKE HOW THESE THINGS ARE CONNECTED. THE OTHER PIECE PARTICULARLY WITH WITH THE RIGHT OF WAY MANAGEMENT SYSTEM WHAT WE'RE EXCITED ABOUT AND WE FEEL GOOD ABOUT OUR ABILITY TO DELIVER ON THE INVESTMENT AND SALMON AND THE RIGHT OF WAY WE HIRED RECENTLY UNDER THE LEADERSHIP OF OUR CHIEF DATA OFFICER SETH CONSTABLE WAS SUPER SMART. WE HIRED A SENIOR SPATIAL DATA PRODUCTS MANAGER AND A STONE MAN AND SHE'S BRINGING PRODUCT MANAGEMENT METHODOLOGIES AND THINKING ABOUT WHAT ARE THE THINGS THAT WE NEED, WHAT IS THE BACKLOG OF THINGS THAT NEED TO BE DONE AROUND THIS MODERNIZATIONS THAT WE WERE INCREASINGLY STARTING TO BUILD THAT AND LOOK AT WHAT WE HAVE HELP US DECIDE WHAT THE FUTURE LOOKS LIKE AND THEN AS YOU SAW TRYING TO FIGURE OUT HOW IS IT THAT WE CAN GET TO SOMETHING THAT IS HELPFUL EVEN IF WE CAN'T FIX IT THE WAY THAT WE WANTED IN THE LONG RUN? HOW CAN WE GET TO SOMETHING THAT IS BETTER SOONER SO WE'RE HIRING PEOPLE WITH THAT SKILL SET AND OBVIOUSLY BENEFITING FROM THE PEOPLE THAT HAVE BEEN HERE FOR A LONG TIME AS WELL. SO THOSE ARE JUST SOME OF THE WAYS THAT WE'RE APPROACHING THE THE ISSUE THAT YOU BROUGHT UP. THANK YOU AND I'M HAPPY TO SEE THE INCREASE IN STAFF CAPACITY. THAT WAS SOMETHING THAT WE WERE PUSHING FOR FOR THE LAST TWO YEARS OR SO. SO EXCITED TO SEE THAT YOUR TEAM IS GROWING. WE HAD TALKED ABOUT IN THE HEARING THAT I HAD NOT TOO LONG AGO ABOUT MODERNIZING OUR OUR TECHNOLOGICAL INFRASTRUCTURE SYSTEMS. WE DISCUSSED WHAT WHAT THE REGULATORY CONSTRAINTS ARE FOR THAT FOR YOUR DEPARTMENT AND HOW YOU OVERSEE UNDER THIS UMBRELLA OF INFORMATION TECHNOLOGY HOW YOU ALREADY SEE WHAT'S HAPPENING IN INDIVIDUAL DEPARTMENTS.  WE HAD DISCUSSED THE EXECUTIVE ORDER OR IF YOU NEEDED ANYTHING FROM US ON OUR END AS A COUNCIL IF IT NEEDED TO HAPPEN THROUGH ORDINANCE OR WHAT THAT LOOKS LIKE. COULD YOU SPEAK TO THOSE CONVERSATIONS AT ALL BECAUSE IT HAS BEEN, YOU KNOW, FOR A COUPLE OF MONTHS AND I'M JUST CURIOUS TO HEAR IF IT IS GOING TO BE AN EXECUTIVE ORDER, IF YOU'RE GOING TO BE FILING SOMEBODY IN THE COUNCIL BECAUSE IT'S SOMETHING THAT IS NEEDED. YES. SO AGAIN, IT'S SOMETHING THAT WE KEEP TALKING ABOUT AND THE GOOD THING IS THAT WE'VE BEEN MAKING A LOT OF PROGRESS. WE HAVE AGAIN IT'S ALL STARTS WITH WHO WE HAVE A REALLY BRILLIANT WE HAVE TWO VERY BRILLIANT PEOPLE WORKING ON THIS.  THE FIRST IS OUR DIRECTOR OF GOVERNANCE AND AND POLICY. SO WE'VE BEEN STARTING TO BUILD THE PRACTICE OF WHAT WE WOULD HOW WE WOULD WANT TO BEHAVE AND WHAT ARE WE WANT, WHAT ROLE WOULD WE WANT TO HAVE IN REVIEWING AND SUPPORTING DEPARTMENTS AND SO WE'VE BEEN DOING A LOT OF INTERNAL ENGAGEMENT WITH DEPARTMENTS AND AGENCIES AND THE GOOD THING IS WHAT WE'VE HEARD FROM THEM IS THEY WANT OUR HELP. THEY WANT TO DO IT'S HELPING BUYING THE RIGHT THING, BUYING IT IN A WAY THAT IS SUSTAINABLE . SO LONG STORY SHORT, WE'VE BEEN WORKING ON BUILDING KIND OF THE SPECIFICS AND THE DETAILS. THE GOOD THING IS THAT HOPEFULLY BY IT WE HAVE YOU KNOW, CAN GET AHEAD OF THE MAYOR AND NOT OUR TEAM.  BUT SO BUT I THINK THAT THE TIME TO SHARE SOMETHING IS SOON. BUT THE GOOD THING IS THAT ALL OF THE TIME THAT WE'VE BEEN INVESTING IN BUILDING THE RELATIONSHIP SINCE THE SPECIFICS OF HOW IT WOULD WORK I THINK ARE GOING TO MAKE THAT WHEN WE ARE READY WHERE WE'RE GOING TO BUILD IT IN A WAY THAT IS REALLY HELPFUL AND NOT JUST AN IMPEDIMENT AND WE'VE BEEN TRYING TO BUILD IT WITH THE TRUST OF ALL THE DEPARTMENTS AND AGENCIES. THANK YOU FOR THAT.  I UNDERSTAND THAT YOU'VE DONE AN AUDIT AND BASICALLY ASSESSMENT OF ALL CITY DEPARTMENTS AND TRYING TO FIGURE OUT WHERE THE SHORTCOMINGS ARE IN THEIR INFRASTRUCTURE. I WOULD LOVE FOR YOU TO TAKE A LOOK AT THE CITY COUNCIL AS WELL. TERRY DID A GREAT JOB WITH WITH EVERYTHING AND I'M REALLY TALKING ABOUT THE INDIVIDUAL SYSTEMS THAT OTHER DEPARTMENTS HAVE FOR CONSTITUENT MANAGEMENT. SO FOR THOSE WHO DON'T KNOW,  EACH CITY COUNCIL OFFICE IS IN CHARGE OF MANAGING THEIR OWN CONSTITUENT SERVICES.  SOME DO IT ON A GOOGLE EXCEL SHEET, SOME DO IT IN HUBSPOT.  IT JUST IT DEPENDS ON THE INDIVIDUAL OFFICE AND SO WHEN I WAS ON THE CAMPAIGN TRAIL TALKING ABOUT 311 AND HAPPY TO SEE THAT THERE'S BEEN SOME IMPROVEMENTS TO THAT NOT LIMITED TO JUST LANGUAGE ACCESS BUT BUT OTHER SOFTWARE AND SYSTEM IMPROVEMENTS I TALKED ABOUT ENSURING THAT THE COUNCIL HAS ACCESS TO THE BACK END OF 311 BECAUSE WE DON'T AND SO WE DEPEND ON OUR RELATIONSHIPS IN DIFFERENT DEPARTMENTS TO TELL US WHAT THE STATUSES OF DIFFERENT THINGS IN EACH OF THE INDIVIDUAL DEPARTMENT THERE WERE THERE WERE CONVERSATIONS IN EARNEST HAPPENING UNDER THEN COUNCIL PRESIDENT ANDRE CAMPBELL'S LEADERSHIP TO TRY TO GET US TO HAVE THESE INDIVIDUAL LICENSES TO HAVE ACCESS INTO 311. I'M CURIOUS TO KNOW IF THERE HAS BEEN CONVERSATIONS WITHIN DO IT TO TO MAKE THAT POSSIBLE AND MAKE IT A REALITY. I UNDERSTAND IT WOULD COST A LOT OF MONEY BUT I DO THINK THAT THIS IS SOMETHING THAT THE COUNCIL SHOULD BE LOOKING AT BUT IT IS IT IS COSTLY SO IF YOU ALL WANT TO SPEAK TO THAT AND IF THERE'S ANY APPETITE TO MAKE THAT HAPPEN FOR US. YEAH I MEAN LOOK, WE WE KNOW WE'RE AN EXECUTIVE AGENCY AND YOU'RE ALSO A SEPARATE BRANCH OF GOVERNMENT, THE LEGISLATURE. SO THE WAY THAT WE APPROACH SUPPORTING YOU ALL IS TRYING TO FIGURE OUT ONE THERE'S 13 MEMBERS AND WE TRY TO MAKE SURE THAT WE'RE GIVING SOMETHING THAT IS THAT WORKS FOR EVERYBODY. THAT BEING SAID, OUR WHOLE ETHOS AND EVERYTHING THAT WE DO IS TO TRY TO MEET PEOPLE WHAT THEY NEED AND EVEN IF WE NEED SO WE'LL BE HAPPY TO CONTINUE THE CONVERSATION AND EXPLORER WAS THE BEST WAY OF GIVING YOU ALL THE TOOLS THAT YOU NEED AND HOW DOES IT FIT WITHIN OTHERS SO HAPPY TO CONTINUE THAT CONVERSATION. THANK YOU SO MUCH. THANK YOU SO MUCH FOR YOUR WORK . THANK YOU. COUNCILOR BREADON, THE FLOOR IS YOURS. THANK YOU EVERYONE. CONGRATULATIONS REALLY MOVING SOME SIGNIFICANT PROGRESS AND DO IT VERY, VERY EXCITING.  I'M JUST GOING TO A LITTLE HISTORICAL REVIEW LIKE DO IT USED TO BE PART OF THE ADMINISTRATIVE SERVICES DEPARTMENT AND NOW IT'S SORT OF IT'S SORT OF ITS OWN THING BUT IT DOESN'T IT DOESN'T ACTUALLY IT ISN'T ACTUALLY CODIFIED IN THE IN THE CITY CODE . IS THAT SOMETHING THAT WOULD BE DESIRABLE TO HAVE YOU, YOU KNOW, HAVE AN ORDINANCE THAT WOULD ESTABLISH YOU AS A AS A AS YOUR OWN ENTITY?  YEAH, THERE'S MY MY UNDERSTANDING AGAIN, THERE'S LIKE IMPLICATIONS TO DOING SOMETHING LIKE THAT THAT WOULD BE WORTH HAVING A CONVERSATION WITH THE FINANCE CABINET AND WITH OTHERS THAT KNOW BETTER THAN GIVING YOU AN ANSWER OFF THE CUFF. BUT I WOULD SAY LIKE THE PART THAT IS REALLY NECESSARY AND THAT IS MORE THAN LIKE THE STRUCTURE OF WHERE WE SIT AS A DEPARTMENT THAN WE THINK ABOUT THE ROLE OF US AS A DEPARTMENT VERSUS US AS A CABINET. SO LIKE WHAT IS THE THINGS THAT WE DO CITYWIDE VERSUS JUST LIKE IN OUR OPERATION I THINK HAVING FLAHERTY AROUND THE AUTHORITY LIKE WHAT ARE THE RULES AND EXPECTATIONS?  IT DOESN'T HAVE TO BE VERY LIKE YOU KNOW LIKE IF YOU HAVE TO PARTIALLY THE TECHNOLOGY IS GOING TO CHANGE, THINGS ARE GOING TO CHANGE. SO BUILDING IT IN A WAY IT'S HARD TO CHANGE THE CITY CODE LIKE IN A WAY THAT THAT THAT FOCUSES THAT I THINK THAT THAT WOULD BE REALLY BENEFICIAL I THINK LIKE THE ONLY MENTION OF DO IT IN THE MUNICIPAL CODE IS MY SALARY SO YEAH I THINK THAT THERE'S A LOT MORE TO BE SAID SO I WOULD DEFER TO SOME CONVERSATIONS WITH AIR AND FINANCE AND OTHERS AROUND WHAT THE RIGHT STRUCTURAL PIECES I THINK THAT HAVING DESCRIPTIONS ARE ON LIKE WHAT ARE THE RULES AND AUTHORITIES THAT WE HAVE WOULD BE HELPFUL. THE ACTUAL ADMINISTRATIVE STRUCTURE I KNOW I DON'T QUITE HAVING A THOUGHT AT THIS POINT BECAUSE YOU KNOW YOU ARE YOU HAVE A REACH ACROSS YOU SHOULD HAVE AN ENTERPRISE WIDE ROLE THAT WOULD BRING IN I THINK THERE'S A GREATER HARMONY HARMONY ACROSS DEPARTMENTS AND THAT HAS BEEN IN THE PAST LIKE EVERYONE WAS SORT OF DOING THEIR OWN THING BUT IN THIS MODERN TIME OF CYBERSECURITY CHALLENGES AND ALL WE NEED TO HAVE WE NEED TO MAKE SURE WE'RE AWARE WE HAVE ADEQUATE STRUCTURES IN PLACE TO MANAGE IT ALL.  I'M ALSO CURIOUS ABOUT YOU KNOW, WE BRING IN OUR PLANNING DEPARTMENT INTO THE CITY OF BOSTON AND I'M JUST CURIOUS ABOUT, YOU KNOW, HOW YOUR RELATIONSHIP WITH THE NEW PLANNING DEPARTMENT WILL WORK AND ESPECIALLY IN RELATION TO AND THE MANAGEMENT FOR RESEARCH AND I GUESS AND DEMOGRAPHY SERVICES LIKE HOW DO YOU SEE THAT ROLE OR HOW HAVE YOU HAD CONVERSATIONS WITH THEM? YEAH, WE WERE HAVING CONVERSATIONS I DON'T KNOW IF I HAVE A CLEAR ANSWER IN MIND AGAIN, ALBERTO LIMA THE PEOPLE AT THE BPA RESEARCH TEAM HAVE SO MUCH EXPERIENCE AND EXPERTISE ARE SO, SO SMART.  SO HOPEFULLY THE CHANGES IN STRUCTURE ALSO HELP US WORK MORE CLOSELY TOGETHER. THEY ALSO HAVE ACCESS TO DATA,  THIRD PARTY DATA AND WHATNOT THAT WOULD BE HELPFUL FOR ANALYSIS AND FOR OTHER DEPARTMENTS. SO WE CONTINUE TO LOOK AT AND INTEGRATE WHAT I WOULD SAY WITH REGARDS TO THE BUDGET. WE OUR BUDGET PART OF WHAT'S DRIVING THE INCREASE AS WELL AS LIKE WE'RE TAKING ON LICENSING AND OTHER PIECES OF PEOPLE THAT WERE IN BPD AND ARE GOING TO BE EITHER IN MAYOR'S OFFICE OF HOUSING OR THE NEW CITY PLANNING DEPARTMENTS AND THAT'S REFLECTED IN OUR BUDGET AND THERE ARE SOME PIECES THAT WE'VE TALKED ABOUT ITERATIVELY WORKING ON ALIGNING RESOURCES AND TRYING TO DRIVE EFFICIENCIES AS WELL FINANCIAL EFFICIENCY.  SO BPA TRADITIONALLY HAS HAD A COMPLETELY SEPARATE GAS ENVIRONMENT LIKE COULD WE START SHARING ENVIRONMENTS TO MAKE IT A LITTLE BIT LESS COSTLY AND TO HAVE BETTER VISIBILITY, BETTER ABILITY OF SHARING INFORMATION TO US THAT THIS ARE SOME OF THE TYPES OF CONVERSATIONS NOTHING TOO SOLID IN TERMS OF LIKE CHANGES IN REPORTING STRUCTURE, ANYTHING. BUT WE WE HOPE THAT IF NOTHING ELSE WE WILL CONTINUE TO TRY TO BUILD A BETTER RELATIONSHIP AND LEVERAGE THE CHANGES IN STRUCTURE TO TRY TO WORK BETTER TOGETHER. YEAH, SO I THINK JUST TO IMPROVE SERVICES AND GREATER CONNECTIVITY ACROSS THE ENTERPRISE I'M ALSO YOU KNOW YOUR ASSETS IN THE PUBLIC WAY. THAT'S WONDERFUL. WE HAVE A BETTER IDEA OF WHAT SIZE THERE ARE TREES, TREE PETS, SIGNS, LIGHTS ALL THAT IS IT ANY ANY THOUGHTS ABOUT ALSO DOING THE SAME THING FOR OTHER CITY ASSETS LIKE BUILDINGS AND JUST HAVEN'T I KNOW THAT'S A BIG THAT'S A HUGE LIFT OF THE ASSETS IN THE PUBLIC WAY OR MAYBE EVEN BIGGER BECAUSE THERE'S ALL SORTS OF LITTLE THINGS IN THE PUBLIC WAY BUT JUST EVEN JUST IN TERMS OF HAVING AN UNDERSTANDING ABOUT THE CITY OWNED ASSETS AND WHAT SORT OF STATE THEY'RE IN AND PLANNING FOR FUTURE COMMUNITY NEEDS THAT I THINK WE ARE DEFICIENT IN OUR PLANNING GENERALLY.  IT'S A VERY BROAD STATEMENT BUT I DON'T THINK FIRST OF ALL THAT WE REALLY ANTICIPATE FURTHER THAN IS VERY HARD TO GET GET INTO A STRATEGIC MINDSET OF THINKING WHAT ARE WE GOING TO NEED IN FIVE YEARS AND AND WHAT'S THE TIMELINE TO GET THERE? BUT I THINK WE DON'T EVEN UNDERSTAND WHAT ALL OUR CAPITAL ASSETS ARE TO TO START WITH. YOU'RE ABSOLUTELY YEAH NO LOOK I WE THINK WE'RE IN THE BUSINESS OF HELPING PEOPLE MAKE BETTER DECISIONS AND MANAGE WHAT WE HAVE BETTER AND MORE EFFICIENTLY SO HISTORICALLY DO IT HAD MANAGED THE SYSTEM BUT DID ASSET MANAGEMENT FOR BUILDINGS BUT THE SYSTEM WAS REPLACED SO THAT SYSTEMS RIGHT NOW REFLECTED IN THE BUDGET OF I THINK PROPERTY MANAGEMENT IT'S UNDER CHIEF IRISH IS CABINET SO THE GOOD THING IS THERE'S BEEN A LOT OF WORK AND IMPROVEMENT THAT THEY HAVE DONE SO FAR JUST OUT OF CAPACITY.  D WE AS DO WOULD HAVE NOT BEEN ABLE TO SUPPORT THEM AS MUCH AS THEY WISH THAT WE COULD. SO MY HOPE IS AS WE COMPLETE SOME OF THESE KIND OF FOUNDATIONAL PIECES ON OTHER AREAS AROUND THE RIGHT OF WAY AROUND THE CORE DATA MANAGEMENT SYSTEMS THAT PERHAPS IN FUTURE YEARS WE CAN COME AND SAY HEY,  THIS WOULD BE A GOOD WAY OF INTEGRATING THESE THINGS BECAUSE THE CHIP ON THERE THEY'RE TIED TOGETHER AND WE HAVE A LOT OF OTHER INFORMATION THAT CAN HELP GIVE US A BETTER PICTURE ABOUT HOW WE ARE PLANNING WHAT WOULD BE THE YOU KNOW, FINANCIAL FORECASTS OF CHANGING THE WAY THAT WE APPROACH INSPECTIONS AND HOW WE APPROACH MAINTAINING SOME OF THE FINANCIAL WHAT IS THE RETURN OF INVESTMENT OF CHANGING THE WAY THAT WE DO THAT WORK? BUT THE GOOD THING IS FOR THE TIME BEING CHIEF HARRISON AND BHP'S AND OTHERS THAT MANAGE THIS ASSETS HAVE BEEN MAKING SOME PROGRESS AND WE WOULD LOVE TO FIGURE OUT WAYS IN WHICH TO IT COULD BE HELPFUL. I THINK YOU KNOW WE GET INTO THIS I GET INTO THIS CONVERSATION IN BUDGET SEASON ABOUT WHO'S THE ULTIMATE DECISION MAKER OF A PROPERTY OF CAPITAL INVESTMENT AND I ALWAYS I'M SORT OF SHOUTING AT THE PERSON WHO'S THE THE COMMISSIONER FOR B.C WIFE OR SOMETHING AND THEN I'M TALKING TO THE WRONG PEOPLE. SO IT'S IT'S REALLY CHALLENGING BUT I THINK YOU KNOW, IN TERMS OF INTEGRATED ENTERPRISE WIDE INFORMATION SYSTEMS, I THINK HAVING HAVING A HAVING A SYSTEM WHEREBY YOU DO IT IS IS INVOLVED AND AND SUPPORTING PROPERTY MANAGEMENT AND BHP'S AND ALL OUR OTHER ENTITIES IN THE CITY THAT TO MAKE REALLY GOOD STRATEGIC PLANNING AND CAPITAL MANAGEMENT AND CAPITAL PLANNING GOING FORWARD I THINK I THINK YOUR DEPARTMENT HAS A HUGE ROLE TO PLAY IF IF WE ALLOW YOU TO PLAY THAT ROLE AND AND I THINK IT WOULD BE BETTER FOR YOU ALL ROUND IF WE COULD BE ABLE TO FORESEE THE CHALLENGES AND HAVE A FIVE YEAR TEN YEAR PLAN FOR FOR CAPITAL THAT IS MORE TRANSPARENT THAN WHAT WE'VE GOT RIGHT NOW BECAUSE IT'S A LACK OF TRANSPARENCY. WE DON'T KNOW WHAT'S GOING TO HAPPEN. SO THANK YOU I IN FOR TIME YOU HAVE 49 SECONDS 49 SECONDS TO SQUEEZE IN ANOTHER QUESTION IN TERMS OF YOUR NEEDS AND YOUR VISION, I REALLY APPRECIATE YOU'VE BASICALLY INCREDIBLY LIFTED THE ELEVATOR AT THE DO IT DEPARTMENT INCREDIBLY WE'RE MAKING SOME REALLY STRATEGIC IMPROVEMENTS THAT ARE NECESSARY IN TERMS OF THE THE NEXT BIG THING THAT YOU NEED TO ADDRESS LIKE WHAT WHAT'S THAT HOW CAN WE WE CONTINUE TO GET THE DEPARTMENT STAFFED AND STAFFED WITH THIS STRUCTURE THAT IT NEEDS. SO THIS IS WHAT THE INVESTMENT HAVING THE CHIEF OF ENGINEERING AND ARCHITECTURE MAKING THAT WE HAVE CREATED AN OFFICE OF EMERGING TECHNOLOGY SO THAT WE CAN UNDERSTAND AND BE AHEAD OF OF A I THOSE NET NEUTRAL YOU KNOW WE JUST SHIFTED SOME RESOURCES INTERNALLY TO DO THAT SO IT'S NOT A NEW INVESTMENT BUT WE WANT TO KEEP BEING ABLE TO DELIVER BETTER MORE EQUITABLY, MORE SECURELY, FASTER BECAUSE WE KNOW THAT THERE'S SO MUCH NEED AND THAT INVOLVES CHANGING THE WAY THAT WE WORK.  I JUST FEEL PROUD THAT WE HAVE WE'VE BEEN GETTING SOME REALLY SMART PEOPLE PEOPLE THAT SOME THAT WERE ALREADY IN THE CITY IN THE ORGANIZATION THAT JUST ENDED UP JOINING THE CITY DO IT IN NEW ROLES SO I THINK IF WE ARE ABLE TO MAKE PROGRESS ON SOME OF THE THINGS THAT WE'RE REQUESTING THAT WOULD BE THE NEXT BEST THING AND THEN NEXT YEAR HOPEFULLY WE CAN COME IN AND SEE WHAT WHAT COMES NEXT AND PREFERABLY WE'VE BEEN ABLE TO SHOW YOU THAT WE'VE DELIVERED ON THE THINGS THAT WE PROMISED THAT WE WERE GOING TO DO. I THINK YOU HAVE DELIVERED IN THE PAST FEW YEARS SO THANK YOU. THANK YOU ALL. THANK YOU MR CHAIR. THANK YOU.  COUNCILOR FLYNN, THE FLOOR IS YOURS.  THANK YOU, MR CHAIR. THANK YOU TO THE ADMINISTRATION TEAM THAT IS HERE FOR THE IMPORTANT WORK THAT YOU ARE DOING AS WELL ESPECIALLY WANT TO ACKNOWLEDGE MY FRIEND KERRY JORDAN AS WELL FOR YOUR PROFESSION REALISM AND DEDICATION TO THE RESIDENTS OF BOSTON.  ONE OF THE ISSUES I'M CONCERNED WITH IS DIGITAL EQUITY BRIDGING THE DIGITAL DIVIDE THAT'S IMPACTING RESIDENTS AND PUBLIC HOUSING.  I KNOW CHIEF, YOU MENTIONED THAT ISSUE WORKING CLOSELY WITH FORMER COUNCILOR KENZIE PARK ADMINISTRATOR KENZIE BOK I SHOULD SAY AT THE VHA.  TELL ME WHAT YOU'RE DOING TO SUPPORT RESIDENTS OF PUBLIC HOUSING.  YES. SO I CAN GIVE YOU AN ANSWER IN TWO PARTS IN THE SHORT TERM. ONE OF THE THINGS THAT WE'VE BEEN DOING IS WE'VE BEEN ADVOCATING TO THE STATE TO GET RESOURCES. SO FOR INSTANCE WE WERE ABLE TO GET I THINK 700,000 $750,000 FOR VHA TO HIRE DIGITAL NAVIGATORS. SO THESE ARE PEOPLE THAT WOULD BE SPENDING TIME IN THE DIFFERENT VHA UNITS TRAINING AND SUPPORTING PEOPLE THAT HAVE QUESTIONS AROUND HOW TO USE COMPUTERS FOR THINGS THAT THEY CARE ABOUT. SO THOSE FUNDING THAT WE ALREADY WERE ABLE TO RECEIVE OUR GOAL WITH ADMINISTRATIVE BACK AND LIVE WITH OTHERS WOULD BE TO GET TO THE POINT THAT IF YOU LIVE IN PUBLIC HOUSING THAT YOU HAVE THE BEST INTERNET EXPERIENCE AND THAT IT IS PREFERABLY FREE AND THAT YOU ALSO HAVE THE DEVICES THAT YOU NEED TO DO THE THINGS THAT YOU WANT TO DO AND AGAIN THAT WE FIGURE OUT THE WAY IN WHICH YOU CAN GET THE SUPPORT, THE TECHNICAL SUPPORT TO DO IT AND PREFERABLY DO IT ALSO IN A WAY THAT IS SAFE. SO THERE'S FUNDING COMING FROM THE FEDERAL GOVERNMENT AS PART OF THE INFRASTRUCTURE AND JOBS ACT THE BID FUNDING, THE DIGITAL EQUITY FUNDING. SO MOST OF OUR STRATEGY HAS BEEN ON WORKING ON HOW IS IT THAT WE CAN MAXIMIZE THE RESOURCES THAT WE CAN GET FROM THE MONEY THAT'S BECOMING AVAILABLE THROUGH THE MASSACHUSETTS BROADBAND INSTITUTE AND HOW DO WE ALIGN IT AND NOT ONLY WITH VHA LIKE GIVE YOU AN EXAMPLE SO THERE'S BUT LET ME LET ME LET ME ASK A FOLLOW ARE WE MAKING PROGRESS ON ENSURING RESIDENTS OF PUBLIC HOUSING ARE NOW HAVE EQUAL ACCESS TO THE INTERNET?  DO THEY HAVE EQUAL ACCESS NOW TO THE INTERNET OR IS THAT OUR GOAL THAT WE WANT TO WE WANT TO PROVIDE THAT EQUAL ACCESS?  I WANT TO PROVIDE IT BUT I WANT US TO BE MAKING CONCRETE STEPS RIGHT NOW TO ENSURING THAT WE'RE MAKING PROGRESS ON THAT. YES. SO WE HAVE BEEN MAKING A LOT OF PROGRESS THROUGH THE AFFORDABLE CONNECTIVITY PROGRAM AND WE'VE BEEN ABLE TO ENROLL OVER 50,000 HOUSEHOLDS AND UNFORTUNATELY THE FEDERAL GOVERNMENT HAS NOT RENEWED THE FUNDING FOR ACP.  SO NOW WE'RE KIND OF A LITTLE BIT ON A LIMBO BECAUSE THE BEST TOOL THAT WE HAD TO MAKE SURE THAT THE PEOPLE THAT QUALIFIED FOR LIFELINE AND THAT WERE BELOW A CERTAIN PART OF THE POVERTY LINE THAT HAD ACCESS TO THAT EVEN WITH THAT PROGRAM WE KNEW THAT THERE IS CHALLENGES THE AVERAGE HOUSEHOLD IN VHA I THINK HAS LIKE $17,000 PER YEAR WHICH IS LIKE VERY, VERY LOW INCOME PEOPLE. A LOT OF PEOPLE WITH DISABILITIES ELDERLY ADULTS, PEOPLE WHO DON'T SPEAK ENGLISH FOR WHOM EVEN LIKE CREATING AN ACCOUNT WITH THE PROVIDERS EVEN THOUGH THE THE SERVICE WOULD BE FREE IT'S STILL THERE'S A LOT OF FRICTION TO GET THERE. SO THAT IS WHY I SAY IT IS A GOAL IS IN THE BEST TOOL THAT WE HAVE IS SEEMS AT RISK OF NOT BEING THERE AND YET WE ALSO KNEW THAT THERE IS STILL A GAPS AND THAT'S WHAT WE'RE TRYING TO GO BACK TO THE DRAWING BOARD AND THINK ABOUT WHAT ARE OUR STRATEGIES THAT GET US TO THE OUTCOME. BUT I WANTED TO BE EXPLICIT ABOUT THE OUTCOME BECAUSE THAT'S THAT'S OUR GOAL AND WE CAN'T LOSE TRACK OF THOSE 50,000 THAT WE SIGNED UP THAT HAD ACCESS THROUGH FEDERAL FUNDS.  AND DO WE KNOW IF MANY OF THEM HAVE LOST THAT ACCESS BECAUSE THOSE FUNDS HAVE DRIED UP?  AND IF WE DO, DO WE KNOW HOW MANY OF THE 50,000 HAVE LOST OR LOST ACCESS? NOT YET SO THE FUNDING IS RUNNING OUT LIKE IT HASN'T WE WE WERE NOT IF WE STOPPED SIGNING UP PEOPLE IN FEBRUARY THE MONEY THEY'RE STILL RUNNING THROUGH THEIR LAST BIT OF FUNDING THAT WAS THERE. ONE THING THAT WE ARE DOING SO THE ANSWER THE ANSWER OF THE QUESTION THE GREAT QUESTION THAT YOU'RE MAKING IT'S ACTUALLY HARD TO ANSWER BECAUSE WE DON'T GET THE DATA AT THAT LEVEL OF GRANULARITY BUT WE ARE USING SOME OF THE FUNDING THAT WE GOT FROM THE STATE TO RUN A DIGITAL EQUITY SURVEY TO BE ABLE TO ANSWER THE QUESTION HOW MANY PEOPLE IN AFFORDABLE HOUSING, HOW MANY PEOPLE OF DIFFERENT VULNERABLE GROUPS HAVE WHAT HOW DOES THIS AFFECT THEM?  SO WE WILL GET INFORMATION ABOUT HOW MANY OF THEM WERE SIGNED UP TO ACP, WHAT WAS THEIR INCOME, WHAT NOT SO THAT WE CAN GET TO BE ABLE TO ANSWER THE QUESTION SO THAT SURVEYS OUT IN THE FIELD AND WE WILL GET DATA HOPEFULLY IN THE NEAR FUTURE TO GET A BETTER ANSWER TO YOUR QUESTION. THANK YOU. MY FINAL QUESTION I REPRESENT CHINATOWN AS WELL. MANY PEOPLE LIVE IN LARGE APARTMENT BUILDINGS IN LIKE THIS BUILDING NOT VERY SUITABLE FOR INTERNET CONNECTION. WE ALSO HAVE THIS AS YOU PROBABLY KNOW LANGUAGE AND COMMUNICATION CHALLENGES AS WELL. MANY OF THE RESIDENTS SPEAK ONLY CANTONESE AND THAT'S AN ADDED OBSTACLE TO ACCESS IN THE INTERNET I BELIEVE.  BUT WHAT ARE WE DOING TO ENSURE RESIDENTS IN CHINATOWN THAT LIVE IN APARTMENT BUILDINGS MAY MAY OR MAY NOT SPEAK ENGLISH LANGUAGE? COMMUNICATION IS IMPORTANT. HOW WILL WE HELPING THEM ACCESS THE INTERNET BECAUSE A LOT OF THEM A LOT OF THE YOUNG PEOPLE, THE STUDENTS AND BEEPERS ONLY ONE PERSON CAN BE ON THE INTERNET AT A TIME IF TWO KIDS TRY TO GET ON THE SYSTEM AS YOU KNOW PUSHES ONE OF THEM OFF. SO WHAT ARE WE DOING TO HELP THOSE FAMILIES?  THAT'S A GREAT QUESTION. SO A COUPLE OF WEEKS AGO OUR DIGITAL EQUITY OFFICER BRIAN DONAHUE SPENT SOME TIME WORKING WITH SOME OF THE LIAISONS FROM CHINATOWN WITH THE ASIAN DEVELOPMENT CORPORATION AND SOME OF THE CDC.  SO THE PEOPLE THAT OWN AND OPERATES THE BUILDINGS WERE WHERE SOME OF THESE RESIDENTS LIVE AND THEIR THE GOOD NEWS IS WE'VE BEEN ADVOCATING TO THE STATE AND THE STATE LISTEN IN CREATING PROGRAMS THAT ALLOW FOR RESIDENTIAL RETROFIT AND FOR APARTMENT FREE WI FI SO THE FUNDING IS AVAILABLE AND WE ARE WORKING WITH SOME OF THE BUILDING OWNERS AND CHINATOWN AND WITH THE WITH OUR PARTNERS IN CHINATOWN TO HELP THEM SUBMIT APPLICATIONS TO TRY TO GET HIGH SPEED QUALITY FREE WI FI IN THE BUILDING. SO TRYING TO ADDRESS THAT PROBLEM THAT'S WHY VHA IS A BIG OF FOCUS FOR US AND IT'S JUST PART OF THE OF OUR CITY. BUT WE'RE ALSO WORKING WITH SOME OF THE OTHER PROVIDERS THAT WE'VE BEEN HEARING YOU AND WE'VE BEEN WORKING VERY CLOSELY WITH WITH THE FOLKS IN CHINATOWN AROUND MAKING SURE THAT THEY GET THE RESOURCES TO SOLVE THIS PROBLEM.  THANK YOU. COULD MAYBE MAYBE NEXT WEEK COULD SOMEONE FROM YOUR TEAM COME DOWN AND GIVE ME A BRIEFING ON WHAT WE'RE DOING ON IN CHINATOWN? HOW WAS HELPING THEM? I JUST I'D LIKE TO GET FURTHER INFORMATION FURTHER DETAILS BUT I KNOW MY TIME IS UP NOW BUT THANK YOU FOR THANK YOU FOR THE SUPPORT YOU'RE PROVIDING TO RESIDENTS ACROSS THE CITY. THANK YOU, MR CHAIR.  I THINK ACCOUNTS ARE FLOWING IN A LITTLE OFF TOPIC BUT ON TOPIC AND MAYBE KERRY, COULD YOU BEEN ON THE COUNCIL SIDE? WHAT WOULD BE THE COSTS TO MAKE EITHER THE PAYMENT AND YOU HAVE TO GIVE ME LIKE AN EXACT BUT ARRANGE THE PAYMENT OF THE CARLY ROOM.  I'M EQUIPPED FOR VIDEO CONFERENCING BUT ALSO ON KNOW RELIABLE STABLE WI FI ME WI FI KERRY JORDAN CHIEF OF STAFF IN DEPARTMENT INNOVATION TECHNOLOGY IT'S ONE OF THOSE THINGS WE'RE WORKING ON. WE WE ARE ABLE TO USE A HYBRID CONFERENCE SOLUTIONS AS A AS A SHORT TERM FIX BUT THERE ARE A LOT OF PUBLIC MEETINGS THAT THE ADMINISTRATION THE COUNCIL DOES SO TRYING TO MATCH OUR RESOURCES TO THE NEEDS OF , YOU KNOW, WIRING MIKE'S WIRING, THE CONNECTIVITY THAT IT TAKES TO MAKE A SUCCESSFUL QUALITY MEETING IS A LITTLE BIT OF A CHALLENGE BUT WE'RE GOING TO WORK THROUGH IT AND FIGURE OUT HOW WE CAN BEST GET A NUMBER FOR YOU FOR THAT IT AND LIKE WHAT'S LIKE USUALLY AT THE RANGE WHEN YOU GUYS ARE EQUIPPING SOME OF THE OTHER CONFERENCE ROOMS LIKE WHAT WERE THE RANGES TO TO QUINTO'S I'M TRYING TO THINK BACK OF WHEN WE WHEN WE WIRED UP THIS ROOM THE CHAMBER IT WAS I WANT TO SAY A WORD OF LIKE 500,000 TO DO THE WIRING AND GET THE CAMERAS AND ALL THE EQUIPMENT THAT WAS NECESSARY TO EQUIP THIS ROOM SO IT WOULD BE SOMEONE THAT ALL RIGHT I THOUGHT A PROCESS BUT WE TRIED TO FIND THAT'S THE PLATINUM VERSION OF OKAY, THIS IS THE MAIN WAY WE CAN WORK ON WHAT ARE INCREMENTAL IMPROVEMENTS SO THAT YOU HAVE SOME OPTIONS.  YEAH, WE'LL GIVE YOU SOME DIFFERENT OPTIONS. WE MIGHT BE ABLE TO GET THE GOLD CODE VERSION AND ON THE OTHER ROOMS THIS ALL RIGHT SO KANSAS CITY END OF THE FLOOR IS YOURS.  THANK YOU, MR CHAIR. EXCUSE ME AND.  GOOD MORNING. I'M SO GLAD TO SEE YOU ALL AND THANK YOU SO MUCH FOR BEING HERE. MANY OF MY COLLEAGUES HAVE ACTUALLY TOUCHED ON A LOT OF THE QUESTIONS THAT I WANTED TO I'M STATE LANGUAGE ACCESS JUST TALKED ABOUT THAT CHIEF AND COUNCILOR FLYNN WAS ASKED ABOUT THAT AND THE WORK THAT YOU'RE DOING THERE. I KNOW THAT I KNOW THIS FROM OUR CONVERSATIONS BUT CAN YOU SPEAK MORE AN OVERVIEW OF WHAT YOU'RE DOING WITH BP'S THE WORK THAT YOU'RE DOING THERE AND WHERE YOU WANT TO GO WITH THAT? WELL, WITH THE WORK THAT WE'RE DOING WITH BP AND THEN AFTER YOU KIND OF ANSWER THAT CAN YOU SPEAK TO THE RECRUITMENT OF OF TRYING TO GET BP'S KIDS OUR KIDS YOUTH IN GENERAL NOT NECESSARILY JUST BP'S INTO YOU KNOW, SOME OF THESE GOOD PAYING JOBS THAT WE HAVE AN ENERGY TECHNOLOGY BUSINESS HERE IN THE CITY OF BOSTON. ABSOLUTELY. YEAH. WE WE HAVE A COMPLEX AND AND A GOOD RELATIONSHIP WITH BP AS A DIFFERENT LEVEL SO WE PROVIDE INTERNET SERVICE TO THEM.  EVERY BP HAS EMPLOYEES CITY OF BOSTON EMPLOYEES.  WE PROCESS THE PAYROLL AND WHATNOT. AND I KNOW THAT FOR INSTANCE WHEN WE MAKE THE CHANGES TO THE GENDER AWARE EXPERIENCES, BP'S AS A WHOLE WILL BENEFIT THE OLDER STAFF AND EMPLOYEES.  WE'VE ALSO BEEN BUILDING A LOT OF TRUST AND COLLABORATION AROUND HOW SO THAT WE CAN WORK WITH THEM TO HELP THEM ON USING DATA LIKE WE WE HAVE SHARED BENEFITS. LET'S JUST SAY THAT WE MAKE DECISIONS THIS SIDE OF THE WORLD THAT IMPACT THEM AND THEY HAVE INFORMATION THAT COULD HELP US MAKE BETTER DECISIONS HAVE ALSO BEEN WORKING ON BUILDING TRUST AND RELATIONSHIPS WITH THEM VERY PROFESSIONAL AND SMART STUFF AND THEIR DATA AND RESEARCH TEAM.  SO WE TRY TO WORK ON SUPPORTING THEM, YOU KNOW, BEING RESPECTFUL AND THE WORST THING THAT YOU WANT TO DO IS WHEN YOU'RE TRYING TO BE HELPFUL LIKE YOU KNOW ACTUALLY AT A BIRD AND SO WE'VE BEEN SLOWLY BUILDING OF THE RELATIONSHIPS AND TRYING TO HELP WITH THAT. BUT AGAIN THE WORK THAT WE DO ON THE YOUTH SPORTS PORTAL IS VERY HEAVILY INFLUENCED BY THEM AND AS WE START THINKING ABOUT WHAT ARE THE ASSETS THAT KIDS AND FAMILIES HAVE, WE ALSO WANT TO KNOW WHERE THEIR IS FOR WHAT TYPES OF PROGRAMS THAT WE WORK WITH THEM ON TRYING TO FIGURE OUT THE ANSWER TO THAT. WE'VE DONE WORK WITH THEIR FACILITIES TEAM WHETHER THEY PLAN TO MAKE CHANGES TO THE RUBRIC AND LIKE THE THEIR DECISION MAKING ABOUT DRIVING CAPITAL IMPROVEMENTS SCHOOLS THERE ARE HELP HAS BEEN A LITTLE BIT MORE SUPERFICIAL BUT WE'VE BEEN HELPING THEM THINK ABOUT USING THE EXPERTISE THAT PEOPLE LIKE OUR CHIEF DIGITAL OFFICER JULIA GUTIERREZ HAS LIKE HOW DO WE TELL THE STORY OF HOW WE'RE MAKING DECISIONS USING DATA TOUGH AND IT'S EXPERTISE THAT WE HAVE IN OUR TEAM. SO I'M AGAINST AN EVER GROWING LIKE A RELATIONSHIP WITH WITH ANYONE WE IT'S A DYNAMIC RELATIONSHIP AND KEEP LISTENING TO THEIR NEEDS AND TRYING TO RESPOND TO THEM BUT I THINK THIS IS LIKE A WE ARE WORKING ON CHANGING EVEN THE WAY THAT OUR ENTIRE HIRING PROCESS WORKS IN OUR SYSTEMS.  THIS IS LIKE A MASSIVE WORK OF ENGINEERING BECAUSE BP HAS COMMUNICATED TO US THAT IT WOULD WORK BETTER FOR THEM IF WE CHANGE THE ORDER IN WHICH CERTAIN THINGS HAPPEN. SO WE ARE INVESTING ENGINEERING RESOURCES AND TIME AND CHANGING THE WAY THAT WE PROVISION ACCOUNTS TO HELP MAKE IT EASIER FOR THEM TO TO DO THEIR JOBS. GREAT. WELL THANK YOU CHIEF. YOU KNOW GOING BACK TO A FORMER QUESTION OF COUNSELOR WEBER WHO ASKED EARLIER ABOUT YOU KNOW, WHY IF I YOU KNOW, HAVE BETAS, BOARDS AND AROUND THE CITY, CAN YOU SPEAK MORE TO THAT? WHERE ARE WE IN THAT PROCESS? YOU KNOW HOW MANY LOCATIONS DO WE CURRENTLY HAVE IN THE CITY OF BOSTON AND CAN YOU KIND OF GIVE A PROJECTION OF LIKE WHERE WE CAN BE IN THE NEXT YEAR, FOUR YEARS OR SO? YEAH. SO SO AGAIN WE'RE CHANGING A LITTLE BIT OF THE WAY THAT WE APPROACH IT AND THAT WE ARE I THINK IN THE SPIRIT OF THE QUESTIONS THAT I USUALLY GET FROM YOU ALL THINK WE'RE THE PEOPLE THAT NEED THIS ARE AND THEN GO AND MEET THEM THERE INSTEAD OF BUILDING SOMEWHERE ELSE.  SO WITH NUBIAN SQUARE FOR INSTANCE, WHICH WILL BE THE FIRST DEPLOYMENT PART OF WHAT WE WANTED IS NOT JUST TO HAVE ONE ACCESS POINT AND SO LIKE WE SAY THAT WE HAVE WI FI BUT REALLY LIKE IT'S NOT GOING TO WORK WELL WE WERE DOING I'M AN ENGINEER BY TRAINING SO I'M GOING TO NERD OUT A LITTLE BIT BUT WE'RE DOING THE RADIO FREQUENCY ANALYSIS TO MAKE SURE THAT WE HAVE A GOOD QUALITY AND GOOD SIGNAL EVERYWHERE WHERE PEOPLE ARE WAITING FOR THE BUS. THAT ALSO IMPLIES HAVING MULTIPLE ACCESS POINTS AND DESIGNING A SOLUTION THAT'S MUCH MORE ROBUST AND IT REQUIRED US TO GO TO OUR VENDORS TO FIND NEW WAYS WE HAVE CONNECTIVITY TO THE INTERNET IN BOILING BUT WE NEED TO MAKE SURE THAT SOME OF THE ACCESS POINTS THAT ARE A LITTLE BIT FARTHER AWAY ARE ABLE TO TRANSMIT THAT DATA BACK. SO THERE'S A LOT OF WORK THAT'S BEEN GOING ON BETWEEN DIFFERENT TEAMS IN THE DESIGN. SO BUT WE'RE PRETTY HAPPY AGAIN WE ARE GOING THROUGH THE EXTRA LIFE OF MAKING SURE THAT WHEN WE'RE GIVING WHEN WE SAY THAT GOING TO DO SOMETHING THAT WE'RE GOING TO DO IT WELL SO THAT WORK HAS BEEN GOING ON AND WE'RE PLANNING ON DOING THE SAME THING.  IT'S JUST DIFFERENT. EVERY LOCATION HAS DIFFERENT OBSTACLES AND THINGS THAT MAKE IT EASIER A LITTLE BIT HARDER AFTER WE'RE DONE WITH THAT WE WE HOPE TO FIGURE OUT WHAT THE NEXT LOCATION WE'VE BEEN TALKING ABOUT THE BLUE HILL AVENUE CORRIDOR AND AS WE MAKE IMPROVEMENTS WHENEVER WE'RE DOING THESE BIG CAPITAL PROJECTS THAT WE ARE WE THINKING PROACTIVELY ABOUT THESE THESE PIECES AND THAT INFRASTRUCTURE AND WE'RE EVALUATING SOME OTHER THINGS AND THE SMALLER DEPLOYMENTS.  BUT AGAIN, WE'RE JUST WE KNOW THAT LOW INCOME PEOPLE, MINORITIES DEPEND ON TRANSIT AND THEY TEND TO HAVE ESPECIALLY AS ACP GETS DOESN'T GET RENEWED AND A LOT OF IMMIGRANTS MIGHT NOT BE ELIGIBLE FOR IT FOR SOME OF THESE FEDERAL PROGRAMS IT'S LIKE THEY'RE WAITING WITH THEIR DEVICE.  USUALLY A LOT OF THEM HAVE MOBILE DEVICES BUT THEY DON'T HAVE DATA. SO LIKE HOW IS IT THAT WE'RE BRINGING DATA FREE HIGH SPEED DATA SO THAT THEY CAN HAVE A BETTER EXPERIENCE WITH TRANSIT? GREAT.  THANK YOU. A FINAL QUESTION, CHIEF. YOU KNOW, I HAVE A PRETTY GOOD UNDERSTANDING OF OF OF HOW YOU'RE INTERACTING ENGAGING WITH WITH OUR YOUTH, WITH OUR FAMILIES. CAN YOU SPEAK TO AND YOU KNOW HOW YOU APPROACH AND ENGAGING OUR WITH OUR SENIORS? YOU KNOW THERE'S I MEAN I YOU KNOW AS YOU KNOW, THERE'S SO MANY STUDENTS ARE, YOU KNOW, DEFINITELY WANT TO BE ENGAGED BUT DON'T HAVE THE TECHNOLOGY SUPPORT EITHER IN PLACE OR DON'T KNOW HOW TO NAVIGATE THAT AND KNOW THAT'S AN ISSUE AND I KNOW THAT YOU'RE WORKING ON IT. HOW ABOUT HOW ARE YOU ACTUALLY MEETING WITH THEM WHERE THEY'RE AT? YEAH. SO I'LL GIVE AN INITIAL ANSWER. MAYBE KERRY WANTS TO SUPPLEMENT THAT AS WELL. BUT AGAIN WE'VE BEEN DOING A LOT OF WORK AND TRYING TO GET EXTERNAL FUNDING TO COVER THIS. IT'S NOT ONLY US LIKE DOING A LOT OUR TIME WORKING WITH WORKING WITH A STRONG COMMISSION AND GIVING SUPPORT TO PEOPLE WHERE THEY ARE. WE HAVE REALLY TALENTED DIGITAL EQUITY NAVIGATORS THAT WE INITIALLY HIRED THROUGH A GRANT FROM THE FEDERAL COMMUNICATIONS COMMISSION.  THE INTERESTING THING A LOT OF OUR ELDERLY RESIDENTS ALSO PEOPLE THAT DON'T SPEAK ENGLISH AS A FIRST LANGUAGE THEY MIGHT HAVE OTHER BARRIERS TO BEING ABLE TO USE TECHNOLOGY. SO WE'RE FOCUSING FIRST OF WHAT ARE THE THINGS THAT WOULD BE USEFUL OR HELPFUL FOR THEM. SO I'M TRYING TO THINK OF THEY'RE TRYING TO BOOK A TRIP TO VISIT THEIR FAMILY OR THEY'RE TRYING TO SKYPE OR WHATSAPP. THEY'RE LIKE WHAT ARE THE THINGS THAT THEY'RE ACTUALLY TRYING TO DO AND THEN BRING THE RESOURCES TO DO THAT AND ALSO INCREASINGLY TRYING TO BRING THE SKILLSET AND THE RESOURCES TO MAKE SURE THAT WE HAVE PEOPLE WHO CAN SPEAK HAITIAN CREOLE WHO CAN TALK TO PEOPLE IN THEIR NATIVE LANGUAGE WHO CAN BE ABLE TO TALKING TO THE RESIDENTS IN CANTONESE OR MANDARIN OR LIKE ALL THE DIFFERENT LANGUAGES THAT WE SUPPORT THAT'S A GREAT ONE. THANK YOU. AND JUST WANT TO END ON YOU KNOW, JUST REALLY TO THANK YOU FOR YOUR LEADERSHIP REALLY LOVE THE THE VISION THAT TO DO IT IS GOING IN AND I MEAN YOU ARE ALL CONNECTED AND AND SO MANY FACETS OF OUR CITY REALLY APPRECIATE THE WORK THAT YOU'RE DOING THANK YOU FOR BEING HERE . THANK YOU MR CHAIR. THANK YOU. I JUST WANT TO ACKNOWLEDGE THAT COUNCILOR DURKAN HAS JOINED US A LONG TIME AGO IS MY MY APOLOGIES. COUNCILOR FERNANDA ANDERSON THE FLOOR. JOYCE THANK YOU, MR CHAIR.  I'LL TRY TO GET TO MY QUESTIONS AS SOON AS POSSIBLE SO WE CAN WRAP UP MAYBE JUST ONE ROUND IS GOOD HERE. I NOTICED THAT AND I KNOW THAT. GOOD AFTERNOON EVERYONE. I NOTICED THAT YOU DID MENTION IN THE RFI LOOK, WE WANT TO INCREASE DIVERSITY. WE WANT TO HIRE NOT ONLY DO WE WANT TO HIRE WE WE JUST NEED THEM TO COME IN THEN I YOU KNOW I READ A LITTLE BIT ABOUT IN TERMS OF YOU COMPETING WITH BIG TECH COMPANIES AND IN TERMS OF WHAT WE'RE PAYING BUT THEN YOU GOT TO INCREASE AND HOPEFULLY MAKING IT SALARIES MORE COMPETITIVE AND I CAN APPRECIATE THAT. BUT YOUR NUMBERS HERE FOR BIPOC IT'S LIKE 40% AND THEN WITH THE TOP PAID SALARIES TOP SALARIES YOUR TOP TEN IT DOESN'T INCLUDE NOT ONE BLACK PERSON SO THAT AND THAT'S KIND OF CONCERNING AND REALLY APPRECIATE FACT THAT YOU HAVE YOU STARTED WITH THAT LIKE LOOK WE NEED TO DO BETTER AND WE WILL DO BETTER SO I'M NOT SURE WHERE KERRY FITS BUT OBVIOUSLY MAYBE HE NEEDS TO RACE AND THAT'S LIKE RIGHT IT'S EVIDENT RIGHT HERE THAT YOUR TOP PAY DOES NOT INCLUDE, YOU KNOW, OTHER FOLKS OR ANY ANY BLACK PEOPLE AT ALL. SO I KNOW AND I KNOW THIS IS NOT LIKE THIS IS SORT OF LIKE A SYSTEMIC THING WHERE YOU HAVE TO INCREASE AND YOU HAVE TO BOOST AND YOU HAVE TO MOVE PEOPLE AROUND AND ALL OF THAT OR PROFESSIONAL DEVELOPMENT AND I CAN APPRECIATE IT. SO I JUST WANT TO SAY THAT RESPECTFULLY I APPRECIATE WHAT YOU ARE AIMING TO DO AND LOOKING CLOSELY TO MAKE SURE TO ENSURE THAT WE'RE DOING THAT IN THE FUTURE. THANK YOU SO MUCH. AND SO FOR MY QUESTIONS I DO I AM VERY INTERESTED IN TERMS OF THE COUNCIL'S WEBSITE. I KNOW THAT YOU SORT POINTED TO ME BUT YOU KNOW FOR OFFICIALLY I WANT TO BRING ATTENTION TO THAT BECAUSE IT IS VERY OBVIOUSLY IT'S A CONCERN OF MINE.  A COUNCIL'S PAGE SHOWS A PICTURE AND I'M SAYING THIS FOR CAMERAS NOT FOR YOU GUYS. SO IS I PICTURE A BIO AND THEN THE COMMITTEES THAT WE HOLD OR WE ARE PART OF INVOLVED IN AND THEN IT SHOWS LIKE THE PRECINCTS OR THE WARDS AND PRECINCTS WHICH I APPRECIATE IT DOES NOT HELP A CONSTITUENT UNDERSTAND WHAT CIVIC ASSOCIATION TO ATTACH THEMSELVES TO OF CIVIC GROUPS.  IT DOES NOT SHOW OUR VOTING RECORD. IT DOES NOT SHOW ANY TYPE OF LEGISLATION FILED OR PASSED. IT DOESN'T SHOW ANY PROJECTS THAT WE'RE WORKING ON ANY COLLABORATIONS, ANY BUDGET DELIVERABLES THAT WE HAVE CREATED . AND SO I AM I AND I CAN I APPRECIATE ALL OF THEM BACK AND FORTH ALL THE MEETING, ALL THE CONVERSATIONS THAT WE'VE HAD AND WORKING WITH YOU AND I KNOW THAT IF YOU HAD BIGGER CAPACITY THIS WOULD HAPPEN SOONER. SO I DID GO TO THE SITE ON THE PUBLIC. IT HASN'T BEEN OFFICIALLY PUBLISHED YET BECAUSE THE VOTING RECORD HAS NOT BEEN OFFICIALLY PUBLISHED.  IT'S NOT ON THE SITE BUT I'M REALLY EXCITED AND I WANTED TO THANK YOU FOR THAT BUT I AM SORT OF DELINEATING ALL OF THE DIFFERENT THINGS THAT I THINK THAT COUNCILS SHOULD COMMUNICATE WITH CONSTITUENTS AND SO THINK THAT THAT'S GOING TO BE SUPER HELPFUL IN TERMS OF INTEGRATING OUR CONSTITUENTS WITH LOCAL GOVERNMENT AS FAR AS 311 CONNECTION, I'VE BEEN VERY LIKE I KNOW THAT COUNCILOR CLARA ALLUDED TO THIS IN TERMS OF HOW WE CAN BE A PARTNER AND WE'RE NOT GETTING INFORMATION FROM 311 WE'RE NOT AND I KNOW THAT WE HAD A CONVERSATION LAST TIME YOU GUYS WERE HERE.  WE'RE NOT RECEIVING THE INFORMATION. IT'S NOT UNTIL THE CONSTITUENTS ARE STRESSED OUT THAT THEY'RE CALLING OUR OFFICE RIGHT THREE ONE HASN'T RESPONDED OR WE SPOKE WITH THIS DEPARTMENT THAT DEPARTMENT OR DEPARTMENT GOT THE RUNAROUND. WHERE IS IT? SO I DID DO A STUDY AND I CAN SHOW YOU I CAN SHARE WITH YOU WHERE WE DID A COMPARATIVE ANALYSIS WHERE WE LOOKED AT HOW DO YOU WANT TO WAS JUST PASSING RESPONDING FROM NEIGHBORHOOD TO NEIGHBORHOOD TO ON DIFFERENT ISSUES. RIGHT. WHETHER IT WAS SIDEWALK REPAIRS OR JUST A RESPONSE FOR SOMETHING BEING OR TRASHCAN MISSING OR WHATEVER. WE LOOKED AT THESE DIFFERENT TYPES OF INQUIRIES AND LO AND BEHOLD ROXBURY DID NOT FALL IN THE VERY LOW END. IT FELL RIGHT IN THE MIDDLE WHICH WAS I THINK PRETTY REASONABLE. BUT THE OUTCOME IN MORE COMMUNITIES THAT COME OUT AND VOTE OBVIOUSLY WHERE LIKE AT THE VERY TOP SO INEQUITIES THERE HAD NOTHING TO DO WITH YOU GUYS BUT I DID WANT TO UNDERSTAND, YOU KNOW, IN TERMS OF CONFIDENTIALITY HOW CAN WE COUNCILORS OR COUNCILORS AND IF THE CONSTITUENTS ARE OKAY ALL THEY HAVE TO DO IS CLICK A BUTTON AND SAY I'M OKAY WITH MY COUNCILOR GETTING THIS INFORMATION IMMEDIATELY. SO THAT WHOLE THING ABOUT YOU CAN'T SHARE THE INFORMATION BECAUSE IT'S CONFIDENTIAL OF COURSE FOR US IT'S LIKE WHAT THEIR CONSTITUENTS WE WANT INFORMATION BUT I PLEASE TELL ME WHAT IT TAKE FOR YOU TO ADD THE FEATURE AND I KNOW THIS WAS CONTRACTED OUT BUT WHAT WOULD IT TAKE TO ADD THE FEATURE AGAIN IT'S A BUTTON I WANT MY COUNCILOR TO GET THIS INFORMATION.  YEAH NO THAT'S A GREAT QUESTION AND I'LL GIVE YOU LIKE FIRST I HOPE THAT IT SHOWS AGAIN THE WORK THAT WE'RE DOING WITH THE ROLL CALL. WE LISTEN AND SOMETIMES WE MIGHT BE A LITTLE BIT SLOW BUT WE STILL HAD TO LAUGH MY WAY BY THE WAY I LOVE SLOW. I LOVE SLOW.  I MOST GENIUSES ARE SO GO AHEAD . WE PREFER SLOW AND RIGHT YEAH AND SO LOOK WHEN IT COMES TO A FEATURE LIKE THE ONE THAT DO AT FIRST WE ARE IN THE PROCESS OF REPLACING OUR CRM THE SYSTEM THAT DOES THAT. SO THERE'S THIS MASSIVE AMOUNT OF UNCERTAINTY AROUND LIKE ANSWERING THE QUESTION TO ANSWERING YOUR QUESTION WILL VARY IN THE NEXT FEW MONTHS HOPEFULLY IN THE RIGHT DIRECTION. US AND LIKE WHATEVER WE DO WILL BE FASTER, EASIER, CHEAPER, LESS MORE SECURE.  THERE'S A LOT OF INTERNAL CONVERSATIONS THE CITY AROUND HOW DO WE BALANCE WE ACTUALLY DON'T REQUEST WE DON'T CAPTURE ANYWHERE INFORMATION ABOUT PEOPLE CALLING MOST OF THE TIMES BECAUSE WE ARE OF THE PERSPECTIVE THAT UNLESS THEY LOOK THAT WE WANT TO REDUCE THE FRICTION OF PEOPLE BEING ABLE TO REPORT AND SOMETIMES PEOPLE ARE CONCERNED THAT SOMEONE ELSE IS GOING TO THINK THAT THEY'RE COMPLAINING TOO MUCH OR WHATEVER. SO THERE'S ACTIVE CONVERSATIONS ABOUT LIKE WHAT DO WE WANT? KEEP WHAT DATA DO WE KEEP? WHY DO WE KEEP IT? WHO DO WE SHARE IT WITH SO?  I WOULD JUST SAY BEING VERY FRANK AND HONEST I DON'T KNOW IF WOULD BE IN A POSITION TO AGREE TO ADDING THE BUTTON BUT IT IS SOMETHING THAT WE'RE HAPPY TO CONTINUE TO HAVE THE CONVERSATION AROUND LIKE WHAT? HOW CAN WE MEET YOUR NEEDS AND HOW IS IT THAT WE CAN SEE THE CONSTITUENTS NEEDS THAT THEIR COUNCILOR WHO REPRESENTS THEM HAVE THAT INFORMATION AND NO CONSTITUENT SAY I DON'T WANT MY COUNCILOR TO KNOW AND SO WHAT I'M SAYING IS I'VE GONE TO FENWAY, TO SOUTHEND TO ROXBURY TO DORCHESTER ALL WITHIN MY DISTRICT AND THEY ALL SAY THE SAME THING NO CONSTITUENT HAS SAID I DON'T WANT MY COUNCILOR TO KNOW MY PHONE NUMBER. I DON'T WANT THEM TO KNOW MY EMAIL.  I DON'T WANT THEM TO KNOW THAT I'M COMPLAINING ABOUT A SIDEWALK BEING CRACKED.  SO AND THIS IS NOT BETWEEN AGAIN THIS IS NOT US.  THIS IS THIS IS PURE BUREAUCRACY AND RED TAPES AND GOVERNMENT IN POLITICS. I UNDERSTAND HOWEVER WE IN REAL WE'LL TAKE IT TO ANOTHER TABLE. WE'LL TAKE IT TO ANOTHER TABLE THAT'S OUT THAT'S ON US. WE'LL TAKE IT TO ANOTHER TABLE. I WANT TO KNOW TECHNICALLY THOUGH, IT IS DOABLE AND IN TERMS OF US JUST SORT OF SEEING SORT OF THE FACE OF THIS DATABASE IF WE CAN HAVE ACCESS OF COURSE WE CAN. IT'S DOABLE AND I'M NOT A TECHIE BUT KNOW THAT IT'S DOABLE. I'VE MET WITH DIFFERENT TECH COMPANIES AND EXPLORED OTHER DATABASES TO DO MY CONSTITUENT SERVICE AND EXPLORE 311 AND HOW WHAT YOU GUYS HAVE AND I KNOW THAT IT'S DOABLE.  THE QUESTION THE POINT IS HERE AGAIN I THINK IT'S IT BELONGS TO ANOTHER TABLE, ANOTHER CONVERSATION SO SO SORRY I PUT THAT ON YOU AND WE'LL GET BACK TO YOU HOW THAT WE'LL GET BACK TO YOU WHERE I APPRECIATE BEING OFF OF THE SEAT. LOOK, WE AGAIN WE ARE HAPPY TO BE PART OF CONVERSATIONS AROUND LIKE WHAT IS THE BEST WAY OF DOING THIS. WE WORK VERY CLOSELY ON TRYING TO MAKE SURE THAT EVERYBODY AND ON THE PERFORMANCE MANAGEMENT SIDE OF WORKING WITH THE DEPARTMENTS TO MAKE SURE THAT WE'RE ADDRESSING ISSUES THAT GET REPORTED TO US AND THAT'S PARTIALLY WHAT WE TELL PEOPLE THE VALUE OF SOMETHING BEING REPORTED FOR 311 IS THAT THEN WE CAN LITERALLY MEASURE HOW LONG IT TOOK FROM THE TIME THAT YOU TOLD US TO THE TIME THAT WE DID SOMETHING ABOUT IT. YEAH, I HAVE THAT INFORMATION TOO RIGHT? THAT THE COOL THING ABOUT THAT TOO IS THERE COULD BE A FEATURE THAT THE CONSTITUENT CAN THEN GO BACK AND SAY ESCALATE TO COUNCILOR BECAUSE YOU WANT TO BE ABLE TO PRACTICALLY MONITOR THIS THING. HOW ARE WE MEASURING IT? WE IT FROM REPORTING TO THE APP TO A DEPARTMENT TO ANOTHER DEPARTMENT TO COUNCILOR OR BACK TO 311 OPERATOR THEN TO COUNCILOR BUT IT NEEDS TO GO IN THESE DIFFERENT PHASES AND AT SOME POINT THE CONSTITUENT SAYS IT'S BEEN TWO WEEKS ESCALATE TO COUNCILOR THAT SHOULD BE A FEATURE IF YOU KNOW WHAT I MEAN OR YES I WANT MY COUNCILOR TO KNOW IMMEDIATELY BECAUSE I'VE ALREADY TALKED TO HER TRANSPARENCY HERE I THINK IS KEY.  I DO HAVE VERY LIKE CRITICAL QUESTIONS LIKE PROGRAMMATIC QUESTIONS. I WANT TO STICK TO MY WORD ABOUT KEEPING THIS TO ONE ONE ROUND. IS THAT WHAT WE'RE DOING?  WE KNOW WE COULD DO ANOTHER ROUND. OKAY. YEAH. OKAY SO ONE MORE QUESTION AND THEN THINGS ARE GOING TO BUZZ AND THEN I'LL COME BACK TO GIVEN THE PERSISTENT DIGITAL DIVIDE IN BOSTON, YOU KNOW I KNOW THAT YOU'VE TAKEN SOME PROACTIVE MEASURES AS A DEPARTMENT TO ENSURE INITIATIVES ARE EQUITABLE AND I GUESS I'M TRYING TO UNDERSTAND EXACTLY LIKE HOW DO YOU PLAN TO MEASURE THE SUCCESS OF THESE EFFORTS BEYOND BASIC CONNECTIVITY MEASURE METRICS? ABSOLUTELY.  YEAH. SO WE THINK ABOUT DIGITAL CONNECTIVITY AND THREE ASPECTS AND THE GOOD THING ABOUT THIS IS NOT SOMETHING WE CAME UP WITH. THIS IS THE LIKE NATIONAL AND INTERNATIONAL STANDARD HOW TO THINK ABOUT THIS. SO WE THINK ABOUT CONNECTIVITY AND USUALLY THERE WE THINK ABOUT AFFORDABILITY AND QUALITY ,WE THINK ABOUT DEVICES. SO WE THINK ABOUT LIKE DO YOU HAVE IF YOU'RE GOING TO WRITE A NOVEL OR YOU'RE INTERESTED IN PLAYING A GAME, YOU'RE PROBABLY NEED A LAPTOP. BUT IF YOU WANT TO COMMUNICATE VIA WHATSAPP YOU PROBABLY ARE GOOD WITH A SMARTPHONE OR WITH A TABLET. AND THEN WE ALSO THINK ABOUT SKILLS AND COMPETENCY. SO LIKE DO YOU KNOW HOW TO DO THE THING YOU WANT TO DO AND DO YOU FEEL COMFORTABLE? ARE YOU SECURE?  YOU GOING TO DO IT THE RIGHT WAY?  AND THAT'S WHERE MAKING SURE ALL OF THOSE THINGS NEED TO BE TRUE FOR SOMEONE TO USE TO BE CONNECTED. SO WE SET OURSELVES A VERY HIGH BAR FOR FOR HOW WE THINK THE DIGITAL DIVIDE NEED TO BE SOLVED. AND AGAIN, OUR STRATEGY PRIMARILY HAS BEEN IN THINKING ABOUT BRINGING THE RESOURCES TO WHERE PEOPLE ARE IS LIKE WE SHOULD MAKE IT SO CONVENIENT THAT NO ONE HAS TO THINK TOO MUCH ABOUT HOW TO TO GET TO IT SO WE HAVE METRICS ON SOME OF THESE FROM DIFFERENT SOURCES SO WE HAVE SOME DATA FROM THE OF THE AMERICAN COMMUNITY SURVEY THAT'S WHAT WE REPORTED ON THE REDUCTION IN IN HOUSEHOLDS WITHOUT BROADBAND THERE'S SOME INFORMATION ABOUT WHAT DEVICES PEOPLE HAVE. THE GOOD THING IS BECAUSE WE WANT TO GET REALLY GRANULAR AND IN BOSTON WE KNOW THAT THESE ISSUES DISPROPORTIONATELY IMPACT FEW PEOPLE BUT PEOPLE DO TEND TO BE VERY VULNERABLE IMMIGRANTS PEOPLE WHO DON'T SPEAK ENGLISH, COMMUNITIES OF COLOR LIKE PEOPLE LIKE THE PEOPLE THAT ARE THE MOST AT A DISADVANTAGE WITH THIS ARE THE PEOPLE THAT WOULD HAVE THE HARDEST TIME GETTING CONNECTED. SO WE ARE EMBARKING ON DOING A DIGITAL EQUITY SURVEY THAT AGAIN WE WERE FORTUNATE ENOUGH TO GET THIS STATE TO COVER THE PERSON.  SO WE ARE GETTING A GENERAL SAMPLE.  WE KNOW THAT THAT WILL MAKE IT LOOK LIKE THE PROBLEM'S NOT THAT BIG.  WE LIKE AT LEAST THE DATA. THE OTHER DATA WOULD MAKE IT SEEM TO US WE'RE ABOUT LIKE 5 TO 10% OF THE POPULATION STILL IS NOT CONNECTING BUT WE'RE ALSO OVERSAMPLING COMMUNITIES THAT ARE VERY VULNERABLE IMMIGRANT COMMUNITIES RETURNING CITIZENS, SO ON AND SO FORTH. SO THAT'S SO HOPEFULLY IN THE NEXT FEW MONTHS WE'LL HAVE DATA TO SHOW AND OUR HOPE WOULD BE THAT IT'S SOMETHING THAT WE CAN DO AGAIN IN THE FUTURE AND SEE WHERE AND HOW WHAT IS THE ISSUE IS THAT THE ISSUE AROUND DEVICES IS THE ISSUE AROUND SKILLS. IS IT AFFORDABILITY LIKE SO THAT WE CAN ALIGN WHAT WE DO WITH WHERE THE GAP IS? BUT AGAIN THERE'S SO MANY PIECES THAT NEED TO BE TRUE THAT WE THAT THAT MAKES IT A LITTLE BIT CHALLENGING BUT THERE'S SOME THINGS THAT WE ALREADY KNOW THE GENDER AGAIN LIKE AGE THE ABILITY KNOW IF YOU'RE AN IMMIGRANT LANGUAGE, IF YOU DON'T SPEAK ENGLISH AT HOME THOSE TEND TO BE THINGS THAT ARE CORRELATED WITH YOU NOT BEING ABLE TO OR A HIGHER RISK OF NOT BEING ABLE TO CONNECT COMPLETELY. SO I REALLY APPRECIATE THAT AND I THINK YOU ARE THE PERFECT PERSON TO REALLY THINK THAT THROUGH. I AM SITTING HERE IN LIKE YOU'RE TAKING ME THROUGH THAT JOURNEY AS YOU ARE LIKE DESCRIBING HOW DYNAMIC AND HOW THOROUGH AND HOW ALL THE INTERSECTIONALITY IS IN TERMS OF LIKE IMMIGRANT POPULATION NOT JUST POPULATION BUT SKILL BUT WHAT ARE THEY USING AND WHAT CAPABILITIES AND WHAT'S AVAILABLE AND WHERE ARE THEY? I LOVE IT. I THINK IT'S AMAZING AND I COMMEND YOU AND THANK YOU ALL SO MUCH FOR BEING THAT THOROUGH AND INTENTIONAL. OKAY.  THANK YOU. AND I AGREE WITH COUNCILOR FINANCE ANDERSON AND THE CONVERSATIONS THAT I'VE HAD WITH DO IT THROUGHOUT THE TWO YEARS IS THAT INTENTIONALITY THAT WE SEE WHY THE PROGRESS IS ACTUALLY BEEN MADE AND YOU'VE TAKEN THIS DEPARTMENT TO NEW HEIGHTS. IT'S HOW DO WE NOW GET THAT THOSE SAME METRICS, THAT SAME INTENTIONALITY EMBEDDED IN EVERY.  AND I DO SECOND COUNCILOR FERNANDA ANDERSON I'M GETTING CAREER RAISE I CASTLEDERG IN THE FLOOR IS YOURS.  THANK YOU SO MUCH CHAIR AND THANK YOU SO MUCH TO THIS ILLUSTRIOUS PANEL FOR BEING HERE. I'M REALLY GRATEFUL FOR ALL OF YOUR WORK YOUR WORK IS AWARD WINNING. YOU'RE DOING A GREAT JOB DELIVERING FOR THE RESIDENTS OF OUR CITY AND FOR OUR CITY WORKFORCE. SO I'M REALLY GRATEFUL FOR THAT. I DID BRING UP AN ISSUE AND I'M GREAT. I'M REALLY GRATEFUL TO SEE INCREASED INVESTMENT IN PERMITTING.  IT'S SOMETHING THAT WE'VE BEEN TALKING ABOUT FOR YEARS AND THEN ON THE CITY COUNCIL FOR THE PAST EIGHT MONTHS HAVE HEARD FROM BUSINESS OWNERS OVER AND OVER AGAIN ABOUT HOW LONG IT'S TAKING THEM TO OPEN AND JUST JUST THAT FRUSTRATION.  AND SO I ASKED THE SAME QUESTION TO THE BOSTON FIRE DEPARTMENT WHEN THEY WERE HERE BUT GREAT TO SEE THIS INCREASE INVESTMENTS.  HOW CAN WE MAKE SURE THAT SMALL BUSINESSES THAT WE'RE FACILITATING THOSE CONNECTIONS WITHIN CITY DEPARTMENTS BETWEEN FIRE ESD AND EVERYONE ELSE THAT NEEDS TO BE INVOLVED WITH THAT? OBVIOUSLY YOU'RE JUST THERE FOR THE TECH END BUT I WOULD LOVE TO HEAR YOUR PERSPECTIVE OF HOW WE CAN CONTINUE TO SUPPORT SMALL BUSINESSES. ABSOLUTELY. AGAIN, WE WE THINK THE FIRST PIECE WE WE THINK OUR JOB IS TO MAKE THAT INTERACTION WORK FOR EVERYONE. SO WE THINK IT'S BEYOND THE TECH. IT'S UNFORTUNATE WE'RE MAKING THE JOB HARDER FOR OURSELVES BUT IN A GOOD WAY. SO WE ARE PART OF WHAT WE'RE PROPOSING DOING IS FOR INSTANCE HIRING PEOPLE THAT HAVE USER EXPERIENCE RESEARCH. SO THE ABILITY OF UNDERSTANDING WHAT IS THE WHAT ARE THE CURRENT PAIN POINTS, WHAT WOULD BE DESIRABLE, ARE THERE EQUITY GAPS, ARE THERE PEOPLE THAT ARE LIKE NO THIS CERTAIN IMMIGRANT THE PERMITTING AND LICENSING PROCESS IS DIFFERENT IN DIFFERENT PLACES AND YOU MIGHT BE UNFAMILIAR THAT YOU DO NEED TO GET A PERMIT. SO THEN YOU GO DO SOMETHING AND THEN YOU GET PENALIZED BECAUSE YOU DIDN'T FOLLOW A RULE THAT YOU JUST WEREN'T AWARE. SO WE'RE TRYING TO BE VERY HOLISTIC IN THE REASONS AND THAT'S WHY WE'RE REQUESTING THE RESOURCES THAT IS IS BEING VERY INTENTIONAL ABOUT LIKE WHAT DO WE WANT THE EXPERIENCE TO BE WORKING ALSO ACROSS WE WE SHOULDN'T BE BUILDING A PROCESS JUST FOR WHAT IS CONVENIENT FOR OUR DIFFERENT DEPARTMENTS BUT ALSO BE RESPECTFUL THAT THEY HAVE VERY TOUGH JOBS.  THE FIRE DEPARTMENT IS ON THE HOOK TO MAKE SURE THAT WE ARE MAKING BUILDINGS AS SAFE AS POSSIBLE SO THAT PEOPLE'S LIVES AND PROPERTY ARE PROTECTED SO THEY'RE TRYING TO PREVENT THE FIRE THROUGH PERMITTING BEING RIGOROUS ABOUT WHAT GETS US HOW IT GETS US SO THAT'S THAT'S THE JOURNEY THAT WE'RE IN IS TRYING TO MAKE THAT PROCESS BETTER AND IT DOES ALSO REQUIRE SOME NEW TECHNOLOGY TO MAKE THINGS WORK IN A WAY THAT IS SAFE, SECURE, SCALABLE THAT IS BUILT ALSO TO MAKE IT EASIER TO BE MORE EQUITABLE THE TRANSLATIONS EASIER THAT PERHAPS IN THE FUTURE YOU MIGHT BE ASKING SOMEONE LIKE AN EMPLOYEE A QUESTION IN YOUR NATIVE LANGUAGE AND THE EMPLOYEE MIGHT BE ABLE TO RESPOND IN ENGLISH OR SPANISH OR WHATEVER THEIR NATIVE LANGUAGES AND STILL BE ABLE TO COMMUNICATE BECAUSE WE HAVE TECHNOLOGY TO BE ABLE TO DO THAT. SO AGAIN INVOLVES WORKING CLOSELY WITH LANGUAGE ACCESS WITH WITH ALL OF THESE PEOPLE. BUT WE WANT TO DELIVER THE BEST EXPERIENCE FOR PEOPLE YOU KNOW, LIKE WHEN SOMEONE'S BUILDING A BUSINESS THEY'RE PUTTING THEIR HOPES ON THE LINE TOO. THEY THINK THEY HAVE HOPE AND THEY THINK THAT BOSTON'S THE PLACE TO DO THAT. WE WANT THAT EXPERIENCE TO BE PHENOMENAL AND ALSO THAT WE CAN NOW LOOK AS WE START THINKING ABOUT IMPROVING CONTRACTING AND EQUITY, HOW IS IT THAT IF YOU'RE REGISTERING CAN WE MAKE IT EASIER FOR YOU TO REGISTER AS A WNBA BUSINESS? IF YOU'RE A WNBA BUSINESS, CAN WE MAKE IT EASIER TO LIKE THINKING ABOUT LIKE WHAT ARE THE OTHER OPPORTUNITIES OF THINGS THAT YOU COULD DO WITH US AND JUST MAKING THAT PROCESS EASIER AND PLEASANT.  IT'S USUALLY GETTING THE PERMITS NOT THE THING THAT GETS PEOPLE THE MOST EXCITED ABOUT WHEN THEY'RE STARTING A BUSINESS BUT WE WANT IT TO BE SMALL. YOU'D BE SURPRISED BECAUSE A LOT OF PEOPLE WHEN THE FIRE INSPECTOR FINALLY SHOWS UP IT'S THE BEST DAY BECAUSE THEY KNOW THEY'VE HIT THEIR LAST YOU KNOW ONE OF THEIR LAST THINGS THEY HAVE TO DO. SO I'M JUST CURIOUS AND THIS IS MAYBE SOMETHING YOU NEED TO THINK ON BUT JUST HOW CAN TECHNOLOGY FACILITATE THAT COORDINATION AND HOW CAN YOU KNOW IF IF BUSINESS OWNERS ARE TELLING US THERE'S A LACK OF COORDINATION, IT'S ABSOLUTELY A PROBLEM BECAUSE THEY'RE ONLY HAVING TO EXPERIENCE THIS ONCE SO IF THEY'RE HAVING A NEGATIVE EXPERIENCE WITH IT, IT'S BECAUSE IT'S A NEGATIVE EXPERIENCE.  SO AND I KNOW THAT THIS IS SOMETHING THAT THE MAYOR TRULY CARES ABOUT AS A FORMER SMALL BUSINESS OWNER AND SOMETHING AS FOR ME AS A FORMER SMALL BUSINESS OWNER, I REALLY FEEL LIKE I SEE THESE PEOPLE'S HOPES AND DREAMS THAT I WANT TO SUPPORT THEM AND I WANT TO HELP THEM AND I KNOW THAT THE CITY IS THERE TOO. SO JUST THINKING ON HOW WE CAN CONTINUE TO DO THAT. ALSO I WANTED TO TALK A LITTLE BIT ABOUT THE TRANSITION TO THE CITY. I WANTED TO SHOUT OUT MICHAEL O'SHAY, THE CIO. HE'S INCREDIBLE, INCREDIBLE, BRILLIANT BRAIN AND I HOPE YOU GUYS ARE WORKING TOGETHER EVERY DAY. I THINK WHAT I FIND WITH ANY TRANSITION OR ANY THING THE WORK OFTEN WE TALK ABOUT IT WE WE TALK ON AND ON AND ON. WE HAD SO MANY HEARINGS AND THEN THE WORK FALLS ON THE LEGAL STAFF AND THE TECHNOLOGY STAFF TO ACTUALLY MAKE IT HAPPEN. SO OBVIOUSLY I KNOW THAT YOU GUYS ARE WORKING TOGETHER BUT I JUST WANTED TO SHARE THAT I THINK IT'S REALLY IMPORTANT THAT WE BE DOING EVERYTHING WE CAN TO CONNECT ALL OF OUR SYSTEMS AND MAKE IT AS SEAMLESS AS POSSIBLE TO I MEAN A LOT OF THEIR SYSTEMS ARE ACTUALLY IN BETTER SHAPE THAN OURS. SO JUST TRYING TO FIGURE OUT HOW WE CAN, YOU KNOW, USE ALL OF OUR STRENGTHS TO COME UP WITH THE BEST SYSTEMS FOR OUR CITY. AND ON THAT SAME NOTE, JUST A QUESTION ABOUT HOW CAN WE ENSURE ALL OF OUR SYSTEMS ARE TALKING TO EACH OTHER GIVEN THIS NEW AH THIS QUASI GOVERNMENTAL AGENCY COMING UNDERNEATH THE CITY BUT ALSO HOW CAN WE ENSURE ALL OF OUR CITY DEPARTMENTS INCLUDING BP'S TRANSPORTATION, SOME GREAT MINDS AND CODERS OVER THERE AS WELL HOW CAN WE ENSURE THAT WE'RE ALL TALKING TO EACH OTHER ? YEAH AGAIN THERE'S STRUCTURAL CHANGES AND THEN THERE'S PROCESS AND PRACTICE SO JUST WE DO WORK QUITE CLOSELY MY COACHES THE FORMER DO IT EMPLOYEE AND SO ARE SEPARATE PEOPLE SO WE WE KNOW THEM AND THEY KNOW HOW TO FIND US BUT THEY'RE LIKE YOU CAN'T FAKE GOOD RELATIONSHIPS THAT THAT'S SOMETHING THAT YOU BUILD OVER TIME SO LOOK THERE'S PART OF WHAT WE'LL HAVE TO DO WITH THE PDA IS ALSO SOMETHING THAT WE HAVE TO DO WITH EVERY DEPARTMENT REGULARLY WHICH IS RETHINKING ABOUT HOW DO WE SUPPORT WHAT PIECES.  BPA HAS SOME REALLY BIG STRENGTHS BUT DO IT ALSO HAS SOME GREAT STRENGTHS OF I DON'T KNOW IF MOST PEOPLE WOULD PROBABLY NOT KNOW THE DO IT PROVIDES THE SERVERS THE HOSTING INFRASTRUCTURE FOR BPA NOW SO THAT'S PART OF THE COST THAT IS BAKED INTO OUR BUDGET THAT YOU WOULDN'T SEE LIKE BUT WE'RE ALREADY COVERING SOME COSTS AND SOME INFRASTRUCTURE SO WE'VE BEEN WORKING ON FOR MOST TRYING TO SIMPLIFY AND IMPROVE THE EXPERIENCE OF THE EMPLOYEES AS THEY TRANSITION SO THEY CURRENTLY USE ATA TO DO A SINGLE SIGN ON. WE'RE GOING TO MAKE THE TRANSITION THE EMPLOYEES TO ACCESS BUS AND WHICH WILL ALSO STOP CONFUSING A LOT OF PEOPLE WHEN THEY USE SLACK THEY USUALLY GET CONFUSED SO EVERYBODY WILL WELL IT'LL BE A LITTLE BIT SIMPLER FOR EVERYBODY ON SOME STUFF AND WHAT WE'VE SAID FORWARD IS RELATIONSHIPS ARE THINGS THAT REQUIRE MAINTENANCE AND CONTINUOUS DIALOG. SO WHAT WE LOOKED AT WITH BPD AND NOW THAT WE HAVE A BUSINESS RELATIONSHIP MANAGEMENT PRACTICE THAT THE COUNCIL AT THE ADMINISTRATION WE'RE WE'RE VERY GRATEFUL INVESTED IN CREATING THIS NEW TEAM THIS PAST YEAR. SO WE'VE BEEN HIRING PEOPLE.  THOSE PEOPLE ARE STARTING TO BUILD KIND OF A MAP OF WHAT WHAT THE DEPARTMENTS AND AGENCIES USE FROM DO IT. WHERE DO WE THINK THAT THERE WOULD BE AN OPPORTUNITY FOR EITHER INTEGRATING OR FOR SOMEONE TO USE SOMETHING TO DO IT'S DOING WHEN IS THE DEPARTMENT OR AGENCY DOING SOMETHING THAT IS GOOD THAT WE WOULD ACTUALLY WANT OTHER DEPARTMENTS AND AGENCIES TO USE ? SO LIKE HOW DO WE KIND OF EXPAND THOSE SERVICES SO WE'RE FOR THAT AT LEAST SINCE I'VE BEEN HERE FOR THE FIRST TIME IN A LONG TIME SINCE I'VE BEEN HERE LIKE HAVE LIKE THAT VISIBILITY OF LIKE WHAT DOES DO IT DO FOR OTHER PEOPLE? HOW COULD IT INTEGRATE THEM AGAIN LIKE WITH ALL THE SKILL SET THAT WE'VE BEEN INVESTING IN TO BETTER THERE'S TIMES THAT HAVING PEOPLE INDIVIDUAL DEPARTMENTS HAVE AGENCY TO DO WHAT THEY WANT HELPS THEM GET FASTER BUT A LOT OF TIMES THAT ALSO MEANS THAT THEY'RE ON THE HOOK TO MAINTAIN THINGS AND USUALLY PEOPLE COME TO DO IT AFTER IT'S BROKEN AND WE SAID WE DON'T KNOW WHAT YOU BUILD OR WHY YOU BUILD IT OR HOW YOU BUILD IT.  YEAH AND WE DON'T HAVE THE RESOURCES TO HELP THEM SO WE I THINK BEING INTENTIONAL ABOUT THAT IS JUST JUST BECAUSE WE RELY ON THESE SYSTEMS WE RELY THERE'S POLICY AND THINGS THAT YOU THAT PEOPLE LEGISLATE THEM PASS AND WE THINK OUR JOB IS TO MAKE SURE THAT IT WORKS AND WORKS SO THE RIGHT WAY SO AND SO I'M SURE SOMEONE HAS ALREADY ASKED THIS QUESTION BUT IT'S JUST BEEN SUCH A PRIORITY OF MINE AND I KNOW COUNCILOR BREADON CONNECTING THE SUFFOLK COUNTY REGISTER OF DEEDS DATABASE WITH OUR SYSTEMS. HOW HAVE WE MADE ANY PROGRESS ON THAT AND WHAT'S THE UPDATE AND HOW CAN WE CONTINUE TO PUSH THAT FORWARD AND IS THERE ADDITIONAL FUNDING THAT'S POTENTIALLY NEEDED IN NEXT YEAR'S BUDGET? SO I WILL TAKE A QUICK PASS ON THE DETAILS BECAUSE I WOULD NOT BE ABLE TO GIVE YOU AN ACCURATE ANSWER ON THIS BUT AROUND THAT PARTICULAR INTEGRATION WHAT WE DID DISCUSS WAS THE INVESTMENT THAT WE REQUESTED IN THE IMPROVEMENT FOR THE ADDRESS AND THE ADDRESS MANAGEMENT SYSTEM.  THAT SYSTEM IS WHERE WE TRACK PROPERTY OWNERSHIP AND AGAIN GENERALLY THE DATA FLOWS FROM THE REGISTRAR OF DEEDS TO ASSESSING AND THEN TO SOME OF THE OTHER DATA TO OUR STANDARD ADDRESS MANAGEMENT SYSTEM.  SO WE ARE REQUESTING FUNDING THAT WOULD MAKE IMPROVEMENTS TO THAT SYSTEM AND WE'RE REQUESTING STAFF THAT CAN HELP SUPPORT TO MAKE SURE THAT THAT THOSE INTEGRATIONS AND THAT DATA FLOWS THE WAY THAT IT SHOULD. AND I DID DO A LITTLE HOMEWORK. I DID TALK WITH A COUPLE EXPERTS THAT AREN'T YOU KNOW, DON'T KNOW OUR SYSTEMS BUT JUST AND I DO THINK THERE SHOULD BE A WAY TO DO THIS BASED ON JUST A COUPLE OF OUR CONVERSATIONS AND I JUST WANTED TO ADD ONE MORE THING AS WE WE ARE IN A WORLD WHERE THERE ARE CYBERSECURITY ISSUES EVERYWHERE. A LAW FIRM IN BOSTON SHUT DOWN FOR FOUR DAYS BASED ON A CYBERSECURITY THREAT LAST YEAR AND JUST CURIOUS HOW WE ARE PREVENTING THREATS TO OUR DIGITAL INFRASTRUCTURE IN ADDITION TO THE TRAININGS THAT WE DO FOR CITY EMPLOYEES, WHAT OTHER THINGS ARE GOING ON BEHIND THE SCENES TO ENSURE OUR SAFETY? YEAH, WE HAVE A AGAIN A VERY COMPREHENSIVE APPROACH TO TECHNOLOGY AND SECURITY. OUR CHIEF INFORMATION SECURITY OFFICERS IN THE ROOM GREG MCCARTHY AND HE'S REALLY, REALLY BRILLIANT. SO THE FIRST THING WE DO IS WE HIRE A REALLY SMART AND WE TRY TO KEEP THEM HAPPY SO THAT THEY CAN STAY HERE, CONTINUE TO BUILD. SO THERE ARE DETAILS THAT I WOULDN'T BE ABLE TO SHARE IN PUBLIC THAT WE COULD DO A PRIVILEGE SESSION IF IF YOU WANTED. BUT LET'S SAY FOREMOST WE ARE PROACTIVE AND ACTIVE LIKE WE DON'T WAIT TO SAY OH THIS IS SAFE. WE CAN START WE KNOW THAT THE THREAD PROFILE IS CHANGING AND THIS IS WHERE THINGS THAT ARE HAPPENING AT THE INTERNATIONAL LEVEL IMPACT WHAT HAPPENS AT THE LOCAL LEVEL. SOMETIMES THE PEOPLE THAT ARE TARGETING OUR SYSTEMS ARE NATION STATES AND THREAT ACTORS THAT ARE SPONSORED BY OTHER COUNTRIES THAT ARE VERY WELL-RESOURCED AND ALL IT TAKES IS ONE THING TO BE WRONG FOR THEM TO EXPLOIT. SO LIKE WE WERE CONSTANTLY THINKING ABOUT HOW DO WE CLOSE THE GAPS MONITORING AND RESPONDING AND I WOULD SAY IT'S THE FLIPSIDE TO THE PREVIOUS QUESTION THAT YOU HAD THE BIGGEST CHALLENGE THAT WE HAVE IS THE SILOS AND WE'RE ALL CONNECTED AND DOESN'T MATTER LIKE THE WAY THAT HACKERS HACK IS THEY GO IN, THEY EXPAND, THEY GO AROUND TO TRY TO FIND HOLES, THEY TRY TO ESCALATE PRIVILEGES AND THEN THEY TRY TO MAXIMIZE THE DAMAGE AND THEY CAN WAIT FOR A LONG TIME ESPECIALLY IF THEY HAVE FUNDING TO JUST WAIT. SO WE ARE CONSTANTLY TRYING TO MONITOR AND UNDERSTAND I THINK LIKE THINGS THAT WE CAN DO THAT WOULD HELP US IMPROVE IS BREAKING DOWN THOSE SILOS AND CLARIFYING ALSO ROLES AND RESPONSIBLE PARTIES.  SOMETIMES WHEN WE DO SOME OF OUR WORK WE ACTUALLY IT WAS LIKE AN AUTOIMMUNE RESPONSE LIKE A LITTLE BIT OF AN ALLERGIC REACTION OR SYSTEM STOP SOMETHING THAT SHOULD ACTUALLY BE ALLOWED FROM HAPPENING. SO WE WERE ALSO TRYING TO GET BETTER ABOUT LIKE KNOWING HOW WE DO CHANGE MANAGEMENT SO THAT WE ARE NOT DISRUPTING THE OPERATIONS AND GETTING PEOPLE TO BUY IN AND HAVING MULTIFACTOR AUTHENTICATION, GETTING PEOPLE TO BUY AND A SECURITY CAN BE A LITTLE BIT UNCOMFORTABLE AT TIMES AND A LITTLE BIT OF ONUS IN HOW YOU INTERACT. SO IT JUST THAT'S THOSE ARE THE PIECES THAT ARE HARD THAT I THINK THAT WE NEED TO KEEP ALL THE HELP THAT WE CAN GET IN MAKING SURE THAT WE'RE DOING THOSE THINGS HELPS US ALL BE SECURE BECAUSE WE SHARED WE ALL ARE TIED TOGETHER AT THE SAME.  YES. AND THANK YOU SO MUCH FOR YOUR WORK THERE. I MEAN AS SOMEONE WHO HAS YOU KNOW, FOLKS THAT HAVE DELEGATE ACCESS ON MY EMAILS, I DO WORRY ABOUT PEOPLE CLIPPING CLICKING ON THE WRONG LINKS AND DIFFERENT THINGS AND I REALLY APPRECIATE THE TRAINING THAT YOU ALL OFFER TO MAKE SURE THAT DOESN'T HAPPEN AND SORRY I KNOW WHAT OUR MY COLLEAGUE IS WAITING SO I JUST WANT TO THANK YOU AGAIN FOR YOUR WORK TOO AND YOUR CONVERSATION ON MERCHANDISE LICENSING. I THINK IT'S SO IMPORTANT THAT YOU KNOW WE WHEN YOU LOVE OUR CITY YOU WANT TO WEAR IT ON YOUR CHEST, YOU WANT TO WEAR IT ON YOUR KEYCHAIN, YOU WANT TO HAVE IT EVERYWHERE AND I JUST WANT TO AS DO IT IS REALLY THE FOLKS IN OUR CITY THAT MAINTAIN OUR CITY BRAND AND HAVE A ROLE THERE. I JUST WANT TO THANK YOU FOR YOUR WORK AND LOOK FORWARD TO FUTURE CONVERSATIONS AROUND THAT TO AROUND YOU KNOW, MAYBE CREATING AN ADDITIONAL REVENUE STREAM FOR THE CITY. SO THANK YOU SO MUCH. THANK YOU.  PIGGYBACKING OFF OF COUNCILOR DURKIN'S QUESTIONS AROUND CYBERSECURITY AND THE GOVERNANCE, I THINK YOU PROBABLY SAID IT THREE OR FOUR TIMES THAT THREE OR FOUR DIFFERENT BUT MY COUNCIL COLLEAGUES SO TO ME IT SOUNDS LIKE IT'S AN URGENT MATTER.  YOU KNOW, IN TERMS OF YOU KNOW, NOT ONLY FOR COUNCIL ADVOCACY FOR PROTECT CYBERSECURITY BUT IT SOUNDS LIKE YOU KNOW, YOU'RE YOU KNOW, PROBABLY SOMETHING THAT KEEPS YOU UP ALL NIGHT.  SO WHEN CAN WE SEE, YOU KNOW, THE NEW REFORM, YOU KNOW, ON THIS URGENT MATTER BEING PRESENTED TO THE COUNCIL . BUT ALSO BEFORE YOU ANSWER THAT AND I KNOW YOU'RE GOING TO YOU KNOW, NOT GIVE ME AN EXACT TIMELINE SO I'M AN ACTOR AND ANOTHER QUESTION IS WHICH DEPARTMENT DOES DO IT HAVE AUTHORITY OVER AND WHICH DEPARTMENTS ARE FULLY INDEPENDENT OF DO ITS AUTHORITY? SO YOU KNOW, YOU GUYS PROBABLY HAVE MORE GOVERNANCE HERE, LESS GOVERNANCE HERE.  SO JUST WANTED TO HEAR THAT ONE. YEAH, I WOULD SAY IT'S TAKEN ME TWO YEARS AND I STILL I THINK MY TWO YEAR ANNIVERSARY WAS EARLIER THIS WEEK SO HAPPY ANNIVERSARY. THANK YOU. IT'S I CONTINUE TO LEARN WAYS IN WHICH WE'RE CONNECTED OR WAYS IN WHICH I EXPECTED US TO BE CONNECTED. I THINK THIS IS A COMPLEX LARGE CITY AND FOR US AGAIN LIKE OUR THE WORK THAT WE DO IT EXPANDS EVEN BEYOND ENTITIES AND AGENCIES THAT ARE IN THE OPERATING BUDGET. WE DO THINGS WITH VHA WITH PHC. SO I WOULD SAY GENERALLY THE AGENCY IS THE MOST NOT CONNECTED FROM A NUMBER OF SYSTEMS. WE STILL WORK CLOSELY TOGETHER AND WE LEARN AND SHARE RESOURCES WOULD BE BOSTON WATER AND SEWER COMMISSION. OKAY.  EVERYBODY ELSE IS TIED IN SOME WAY OR ANOTHER WITH VARYING DEGREES AND IT'S JUST SO HARD TO KNOW SO THAT TIED AUTHORITY OH AUTHORITY.  WELL THAT IS A COMPLICATED QUESTION BECAUSE I WE SO FAR WE YEAH WE WE WORK WE'RE TRYING TO MAKE IT EASIER FOR PEOPLE TO DO THE RIGHT THING AND WE TRY TO INFLUENCE BUT IT IS SOMETIMES UNCLEAR ABOUT WHERE WE HAVE AUTHORITY. THAT'S WHAT WE WANT TO CLARIFY BECAUSE IT IS CHALLENGING RIGHT BUT BUT LIKE WHICH DEPARTMENTS DO WE NEED TO CLARIFY THAT AUTHORITY WITH?  RIGHT. LIKE SOME DEPARTMENTS THAT YOU PROBABLY DON'T HAVE TO CLARIFY THAT AUTHORITY. RIGHT. I DON'T THINK THAT WE HAVE I DON'T HAVE WE DON'T HAVE FLAHERTY AROUND AUTHORITY WITH ANYONE THAT IS THAT DECIDES. BUT BESIDES MY OWN I HOPE THAT WHEN WE ASK FOR SOMETHING WE HOPE THAT PEOPLE LISTEN AND I MEAN TO BE FAIR WE HAVE A GREAT RELATIONSHIP.  WE LIKE IT WORKS AND WE LIKE IT. I DON'T WANT TO MAKE IT SAY WHERE BUT THERE'S NO THERE'S NO STATUTORY FLAHERTY AROUND LIKE DO ITS AUTHORITY AND ITS ROLE WITH OTHER WITH ANYONE ANYWHERE WRITTEN THAT I CAN HAVE FOUND IN OUR LAST TWO YEARS. AND IF SOMEONE FINDS IT THAT IS LISTENING TO THIS PLEASE EMAIL IT TO ME SO THAT I CAN READ THIS BUT I HAVEN'T DONE ANYTHING THAT SPECIFIES THAT. OKAY. AND THEN TO YOUR KNOWLEDGE THERE ARE AREAS WHERE THE CITY HAS REDONE ITS SOFTWARE CONTRACTS THAT COULD BE BETTER NEGOTIATED IF IT WAS DO IT NEGOTIATING THE CONTRACT FOR US ALL CITY DEPARTMENTS FOR EXAMPLE YOU KNOW, DO WE HAVE MULTIPLE DEPARTMENTS THAT HAVE CONTRACTS WITH SALESFORCE HAVE SPIED A SIGN AND YOU KNOW, I SEE IT IN MY OWN HOME WHERE YOU KNOW, NETFLIX IS NOW TELLING YOU YOU ONLY CAN ADD YOU KNOW, THEY'RE RESTRICTING THE SEAT SIGNING SO IT'S LIKE NOW NOW OUR PRICE FOR THE CONTRACTS ARE GOING UP.  WHICH LEADS ME TO MY OTHER QUESTION TO WHEN IS WHEN DOES IT BECOME COST SAVINGS FOR US TO CREATE, YOU KNOW, THE CRM OR YOU KNOW, THE TO DO LIST TO HAVE IT YOU KNOW, OUR OWN MODEL. SO TWO QUESTIONS THIS ARE GREAT QUESTIONS.  SO WE DO SOME OF THAT OPTIMIZES AND SOMETIMES AND THAT IS REFLECTED IN OUR BUDGET REQUEST SO LIKE IF YOU GO AND YOU LOOK AT WHAT WE WERE TRANSFERRING AND CENTRALIZING SOME SPEND FROM DIFFERENT DEPARTMENTS THAT'S WHAT WE WERE TRYING TO DO WITH CARTOGRAPHY WITH A COUPLE OF SYSTEMS BECAUSE TO YOUR POINT LICENSING AT AN ENTERPRISE SCALE IS JUST EASIER AND WE ARE VERY KEEN ON MAKING SURE THAT WE HAVE THE RIGHT SUPPORT STRUCTURE BECAUSE SOMETIMES PEOPLE BUY SOFTWARE AND THEY DON'T HAVE THE SKILLS TO MAINTAIN IT OR THEY HAVE ONE SINGLE PERSON THAT KNOWS HOW TO USE IT AND THEN THAT PERSON LEAVES THE CITY AND THEN THEY USUALLY COME TO DO IT OR SOMEWHERE ELSE SAYING HEY CAN YOU HELP US IN HERE? LIKE WE.  SO WHAT FALLS A LITTLE BIT UNDER YOUR PREVIOUS POINT? I THINK THAT IF WE HAD AUTHORITY AND FLAHERTY IF NOTHING ELSE WE WOULD BE ABLE TO HIGHLIGHT THOSE OPPORTUNITIES AND HAVE THE ABILITY OF LIKE WE'RE TRYING TO. AND WHAT I TOLD COUNCILOR COLLETTE WE'RE TRYING TO BUILD THE PROCESSES TO SHOW WHAT THAT WOULD LOOK LIKE AND WE'RE TRYING TO BE REASONABLE. WE'RE LIKE IF SOME SOMEONE NEEDS TO DO SOMETHING THAT REALLY FALLS OUTSIDE OF WHAT WE DO AND IT IS SAFE AND SECURE AND IT IS COMPLIANT WITH ACCESSIBILITY AND LIKE THERE ARE CERTAIN BOTTOM LINES THAT WE NEED TO DECIDE THAT WE ARE NOT GOING TO DO THINGS AND THEY DON'T MEET LIKE A MINIMUM STANDARD BUT WE'RE TRYING TO BE FLEXIBLE WITH DEPARTMENTS AND AGENCIES. BUT SO MY SHORT ANSWER WOULD BE I THINK THAT THERE'S AN OPPORTUNITY TO GAIN MORE EFFICIENCIES. IT WILL END UP LOOKING FINANCIALLY AS IT BUDGET AND DO IT'S BUDGETS GOING UP BUT US AS A CITY ARE OVERALL SAVING MONEY TOO BECAUSE OTHERWISE IT JUST BE MORE EXPENSIVE AND JUST OH I SEE WHAT YOU'RE SAYING RECORD WILL BE SPREAD AROUND IN DIFFERENT PARTS OF THE DEPARTMENT. YEAH THAT MAKES SENSE.  AND THEN WHEN YOU TALK ABOUT THE STREET DATA PROJECT HOW AVAILABLE IS THAT TO OUTSIDE AGENCIES SUCH AS YOU KNOW THE MTA OR EVEN QUASI AGENCIES SUCH AS BUS AND WATER AND SEWER?  SO FOR EXAMPLE LIKE IF THE RED LINE HAS A PLANNED SHUT DOWN AND WE'RE RUNNING SHUTTLE BUSSES, DO WE MAKE SURE NATIONAL GRID IS ALSO NOT CUTTING UP THE STREETS? RIGHT.  DURING THAT SAME WEEK OR YOU KNOW, JUST MAKING SURE THAT YOU KNOW, WE'RE ALL ON THE SAME PAGE LOGISTICALLY.  YEAH. SOME OF THE SYSTEMS THAT THAT EVOLVED WITHIN THE SCOPE OF WHAT YOU DESCRIBE AS GO BACK TO THE UTILITY COORDINATION SYSTEM. SO HOW WE TRACK WHO'S DOING WORK WELL SO THAT IS CONTEMPLATED WITHIN THE SCOPE. WE SHARE OUR DATA WITH OTHER DEPARTMENTS AND AGENCIES AND ONE OF THE DRIVERS OF WHAT WE'RE ASKING FOR THE INVESTMENTS LIKE FOR INSTANCE WE SHARE OUR STREET DATA NEEDS TO BE SHARED WITH THE STATE WHICH THEN GETS SHARED WITH THE FEDERAL GOVERNMENT BECAUSE ALLOCATIONS ARE ARTICLE I'M GOING TO GET THE NUMBER WRONG. THERE'S ARTICLE SOMETHING IN THE MASSACHUSETTS GENERAL LAWS THAT DICTATES FUNDING FOR CAPITAL EXPENDITURES IN CITIES AND MUNICIPALITIES AND HOW MUCH MONEY WE GET DEPENDS ON WHETHER WE HELP THE LENGTH OF OUR OF OUR STREETS ACCORDING TO OUR DATA.  SO IF WE GET THE DATA WRONG WE DON'T GET THE MONEY THAT WE'RE ENTITLED TO. GOT IT. SO IT'S LIKE IT'S ALL TIED TOGETHER IN STRANGE, STRANGE AND INTERESTING WAYS BUT THE OUR HOPE WOULD BE THAT IF WE MAKE IT BETTER WE'RE ALSO STARTING TO SHARE DATA WITH THE RELEVANT GOVERNMENTAL LIKE WITH THE PARTNERS THAT WE NEED TO DO TO DO MAKE BETTER DECISIONS AS WELL AND THEN OVER TIME THAT'S WHY THAT'S WHY 21 API 22 Y 23 WE WERE OVER 350 IN OVER TIME YOU KNOW WE APPROPRIATED LAST YOU KNOW BY 24 BUT IT SEEMS LIKE WE'RE ON TRACK TO YOU KNOW GOING OVER WHAT WE BUDGETED BUT THEN WE DID NOT BUDGET YOU KNOW THAT 300,000 MARK WHICH WE'VE BEEN HITTING OVER SINCE FY 21. WHY LIKE DID WE LIKE GET A HANDLE OF THE OVERTIME? DO WE HIRE NEW EMPLOYEES TO LIKE WHY WHY WHY WHY DO WE UNDER BUDGET? WELL FROM THESE NUMBERS FEELS LIKE IN THE BUDGETING OVER TIME YEAH AGAIN WE IN TERMS OF WHAT WE BUDGET WE ONLY GO AND YEAH WE WE GENERALLY GO AND TALK WITH THE OFFICE OF MANAGEMENT BUDGET I'LL LET SHEILA TELL YOU WHAT SHE IS WHAT SHE'S SHARING WITH ME BUT SO WE TRY TO FIND WHAT THE RIGHT LEVEL TO BUDGET CONTROLLING THE OVER TIME AND DO IT IS PARTICULARLY CHALLENGING AND I WOULD SAY WHY HIRING OTHER PEOPLE IN THIS PARTICULAR CASE WOULD AND REDUCE THE ABILITY TO DO IT HAS VERY SPECIALIZED SKILL SETS SO LIKE WE HAVE FIVE PEOPLE THAT MANAGE THE NETWORK SO BUT WE HAVE LIKE ONE OR TWO PEOPLE THAT MANAGE LIKE A PARTICULAR CRITICAL SYSTEM THE PERMITTING AND LICENSING SYSTEM. SO WE GENERALLY ARE NOT STAFF TO WORK 24 SEVEN WE ONLY HAVE ONE TEAM THAT WORKS 24/7 THAT STAFF TO HAVE LIKE SHIFT DIFFERENTIALS AND WORKING ROTATING SCHEDULE AND IT IS VERY DIFFICULT FOR US TO HIRE PEOPLE TO WORK IN OVERTIME LIKE IN IN LATE SHIFTS I WOULD THAT WE HAVEN'T BEEN SUCCESSFUL SO MOST OF THE OVERTIME GOES TO COVER TWO TYPES OF EXPENSES. ONE WE COVER OVERTIME WHEN WE'RE MAKING CHANGES TO OUR SYSTEMS AFTER HOURS AND SOMETIMES WE HAVE TO DO THE UPGRADES AFTER HOURS TO MINIMIZE THE BUSINESS IMPACT. SO HIRING ANOTHER PERSON WOULDN'T SOLVE THAT BECAUSE THE PERSON WHO'S DOING THE PROJECT NEEDS TO JUST LIKE WORK OVERTIME. THE OTHER PIECE IS WE COVER OVERTIME WHEN THERE'S AN EMERGENCY LIKE WE SOMETHING BREAKS SOMETIMES THINGS BREAK, WE TRY TO MAKE IT BREAK LESS BUT BRINGING THOSE TEAMS AND PAYING THEM FOR THEIR WORK THAT'S WHERE WE SPEND THE GOSPEL. I'D LET SHEILA SHOULD SAY I THOUGHT YOU SHOULD SAY WHAT YOU JUST SAID THERE JUST THAT FOR BUDGET PURPOSES SOMETIMES WE TO FILL FOR VACANCIES AND WE USE THOSE VACANCIES TO COVER OVERTIME THAT OTHER STAFF MIGHT NEED TO BECAUSE OF THAT SUDDEN VACANCY.  SO THERE ARE SOME LIKE BUDGET TRANSFERS TO COVER THAT OVERTIME.  OKAY. OKAY. I SEE WHAT YOU'RE SAYING. ALL RIGHT. WELL THANK YOU.  GO TO MY COUNCIL COLLEAGUE FOR SECOND ROUND OF QUESTIONS. THANK YOU, MR CHAIR.  THIS IS SOMETHING THAT I'M ASKING ACROSS THE BOARD SO NOTHING PARTICULAR TO YOUR DEPARTMENT COULD YOU SUBMIT THROUGH THE CHAIR OF YOU DON'T HAVE TO GIVE IT TO ME TODAY BUT COULD YOU SUBMIT A LIST OF YOUR EMPLOYEES DEMOGRAPHICS SEX,  THEIR PAY AND HOW LONG THEY'VE BEEN THERE AND THEIR JOB DESCRIPTION PLEASE. WE'RE JUST TRYING TO ASSESS ACROSS THE BOARD LIKE WITH THE CITY HOW ARE WE PAYING PEOPLE? I NOTICE THAT AND I DON'T KNOW IF THIS FIELD IS A HIGHLY LIKE MY SON IS GOING TO GO INTO THIS FIELD AND HE JUST TURNED NORTHEASTERN DOWN TO GO TO SOME OTHER ONE.  I THOUGHT NORTHEASTERN WAS LIKE AWESOME. BUT ANYWAY HE WENT WHERE THEY GAVE HIM THE MOST MONEY SO I'M REALLY PROUD OF THAT SORRY MOM TIME AND THIS IS THE FIELD THAT HE'S GOING TO BUT I DON'T KNOW IF IT'S LIKE I'M LIKE A MALE DOMINANT FIELD BUT YOU GUYS HAVE LIKE A WHOLE LOT OF MEN IN YOUR DEPARTMENT AND A LITTLE BIT OF WOMEN SO I WANT TO I WANT TO JUST UNDERSTAND AND THEN OBVIOUSLY WE HAVE AN INTEREST AND UNDERSTAND IT MAKING SURE THAT THERE'S FAIR PAY ACROSS THE BOARD DEMOGRAPHICS AND SEX AND ALSO WHILE IMPROVEMENTS IN TECHNOLOGY WITHIN THE CITY DEPARTMENTS ARE VERY, VERY COMMENDABLE, HOW DOES THE DEPARTMENT ASSESS THE IMPACT OF THESE TECHNOLOGICAL UPGRADES ON IMPROVING PUBLIC SERVICES TO ADDRESS SYSTEMIC ISSUES AND PARTICULARLY BUREAUCRATIC INEFFICIENCY ISSUES AND DISPARITIES IN SERVICE DELIVERY ACROSS NEIGHBORHOODS?  ABSOLUTELY NOT. BOTH GREAT QUESTIONS AND AGAIN SOMETHING THAT WE TRIED TO BE VERY INTENTIONAL SO TO YOUR POINT WE TEND TO BENCHMARK AGAINST WHAT THE INDUSTRY DOES LIKE THE FIELD NOT ONLY DEMOGRAPHICS WE ALSO TRY TO OUR ASPIRATION WOULD BE THAT WE REFLECT WHAT THE COMMUNITY AS A WHOLE HAS IN TERMS OF DEMOGRAPHIC BREAKDOWN BUT WE ALSO LOOK AT THE INDUSTRY SPECIFIC BENCHMARKS. SO THERE WHAT I WAS HERE IS GENERALLY WE'VE BEEN DOING THIS OFF THE CUFF OF MY MEMORY BUT GENERALLY WE HAVE MORE WOMEN WE DON'T TRACK CURRENTLY PEOPLE THAT DON'T IDENTIFY THERE AS MAN OR WOMAN.  SO THAT'S SOMETHING THAT HOPEFULLY WE'LL FIGURE OUT A LITTLE BIT MORE ABOUT GENDER DIVERSITY IN OTHER SENSES BUT WE GENERALLY HAVE MORE. WOMAN THANK YOU FOR ADDING THAT. YEAH, WE GENERALLY HAVE MORE WOMEN THAN INDUSTRY MAYBE A LITTLE BIT BELOW WHAT OUR CITY DEMOGRAPHIC IS.  THE OTHER PIECES I'D WANT TO LOOK AT THAT BUT I MEAN WE'LL WORK THROUGH THE RFP PROCESS AND GET THE INFORMATION THAT THE DIA REQUESTED. I THINK THAT AGAIN WE WHEN WE THINK ABOUT IMPACTS THIS IS WE THINK BEYOND JUST TECHNOLOGY. I MEAN TECHNOLOGIES ARE IMPORTANT AND WHEN IT COMES TO THE TECHNOLOGY ASPECTS WE WANT TO MAKE SURE THAT IT'S AVAILABLE. BUT DO YOU HAVE IT WHEN YOU NEEDED IT SCALABLE? CAN IT GROW THE WAY THAT WE NEED IT?  IS IT REALLY RELIABLE AND IS IT SECURE?  IT'S LIKE THE BASIC PROMISE OF LIKE OF OUR OF OUR TECHNOLOGY. BUT REALLY WE THINK THAT AS A CABINET ARE IN THE BUSINESS OF WE POWER ALL THESE INTERACTIONS LIKE TECHNOLOGY FOR THE SAKE OF IT DOESN'T MATTER IS LIKE THERE'S HUMAN BEINGS THAT NEED THINGS FROM US THAT NEED TO TELL US THINGS AND WE OUR EMPLOYEES NEED TO COORDINATE THEIR WORK.  WE NEED TO BE ABLE TO HAVE VISIBILITY AROUND THIS. THE GOOD THING IS LIKE WHEN WE WHEN WE DO THINGS WITH TECHNOLOGY IT MAKES IT A LITTLE BIT EASIER. IT'S NOT THAT IN THE PAST WHEN WE DID THINGS ON PEN AND PAPER WELL THAT'S A FORM OF TECHNOLOGY TOO BUT IT'S JUST HARDER TO AGGREGATE TO SEE PATTERNS TO DO SO LIKE PART OF THE VIRTUE OF HAVING COMPUTERS AND SOME OF THESE SYSTEMS IS THAT WE HAVE THE ABILITY OF LIKE TAKING A STEP BACK AND HELPING US UNDERSTAND HOW CAN WE DO BETTER.  SO THAT'S A BIG PICTURE AS A DEPARTMENT WE THINK ABOUT ARE THE THINGS THAT WE DO USABLE AND USEFUL?  ARE THEY USABLE AND USEFUL EQUITABLY? SO LIKE WE'VE SPENT A LOT OF TIME IN THINKING ABOUT THE GENDER AWARE EXPERIENCES. WE'VE BEEN DOING A LOT OF WORK WITH THE DISABILITIES COMMISSION AND THINKING ABOUT HOW CAN WE MAKE THE PROCESS MORE INCLUSIVE OF INTERACTING WITH THE CITY FOR PEOPLE WITH DISABILITIES THAT WE CAPTURE INFORMATION ABOUT THEM, SO ON AND SO FORTH. SO ANYWAYS SO WE THINK ABOUT IMPACT, WE THINK ABOUT CAN WE HELP THE DEPARTMENTS AND AGENCIES DO THE THINGS THAT THEY'RE SUPPOSED TO DO?  CAN WE HELP THEM DO IT BETTER? CAN WE HELP THEM DO IT MORE EQUITABLY? CAN WE PROVIDE THE DATA AND THE INFORMATION AND THE RESOURCES AND THE TRAINING FOR THEM TO BE ABLE TO DO SOME OF THESE THINGS ? AND THE PIECE IS VERY HUMBLING IS IN ORDER FOR US TO DO THAT WE HAVE TO DO IT IN CLOSE PARTNERSHIP LIKE WE'RE NOT THE PRIME AND MOST THINGS BUT WE ARE HELPING OTHERS DO THE BEST, DO THEIR WORK A LITTLE BIT BETTER AND HOPEFULLY FOR THE RESIDENTS IN A WAY THAT IS A LITTLE BIT MORE DIGNIFIED SO THAT YOU FEEL LIKE GOVERNMENT TOOK THE TIME TO THINK ABOUT WHAT YOU WHAT YOU WERE FEELING WHEN YOU INTERACTED WITH US AND YOU FEEL A LITTLE BIT BETTER OR AT LEAST THAT WE DIDN'T MAKE YOU FEEL MORE UPSET.  RIGHT? RIGHT. NO, I THANK YOU AND THANK YOU FOR DOING THAT SO WELL AS FAR AS LIKE ALGORITHM I'LL GO RHYTHMIC TAKE MIC BIASES OR ARE YOU WORKING AT ALL LIKE IN TERMS OF LIKE ONLINE PLATFORMS OR FIGURING OUT LIKE HOW WE CAN GET FEEDBACK ACCURATELY LIKE REPRESENTS THE DIVERSE PERSPECTIVES OF BOSTON RESIDENTS? YEAH, I MEAN ONE WE BENEFIT FROM BEING IN A PLACE THAT'S A HUB OF SO MANY UNIVERSITY DESIGN RESEARCH INSTITUTIONS. SO WE'RE CONSTANTLY TALKING TO RESEARCHERS PEOPLE THAT HAVE EXPERTISE IN THIS FIELD. I THINK FOR US LIKE THE FIRST PIECE IS LOOKING AT OUTCOMES SO IT'S LIKE USING THE SAME DATA THAT ALLOWS US TO KNOW WHAT ARE THE SOCIAL OUTCOMES THAT WE'RE TRYING TO DRIVE TO BE ABLE TO DETECT IF THERE'S ISSUES WITH BIAS NOT ONLY WITH OUR ALGORITHM BUT GENERALLY WITH OUR OPERATIONS OPERATIONS AND PROCESSES ARE ALGORITHMS AND OF THEMSELVES JUST SOME OF THEM ARE NOT DONE BY A COMPUTER AND WHAT WE'VE BEEN DOING IN THE WORK WITH ARE UP WITH OUR GOVERNANCE AND POLICY, WITH OUR OFFICE OF EMERGING TECHNOLOGY, WITH ACROSS THE BOARD. IS IT BUILDING THE PRACTICE OF TESTING BEFORE WE GO AND DEPLOY SOMETHING?  HAVE WE TEST IT? DO WE KNOW HOW RELIABLE IT IS AND BEING THOUGHTFUL UPFRONT ABOUT WHO ARE THE PEOPLE THAT MIGHT BE IMPACTED INEQUITABLE ABOUT THE USE OF THAT TECHNOLOGY AND BEING EXPLICIT IN TESTING AGAINST THAT. SO IF WE'RE GOING TO TRY TO DETECT PEDESTRIANS THIS IS NOT AN ACTUAL PROJECT. SO JUST A DISCLAIMER THIS IS A THEORETICAL THING BUT SOMETHING THAT WE'VE TALKED ABOUT OR ELSE I'LL ASK YOU ABOUT IT NEXT TIME. SO YEAH, YEAH NO BUT YOU KNOW LIKE IF WE'RE GOING TO BE DETECTING FOR THIS WE DON'T WE HAVE A LOT OF INFORMATION ABOUT HOW PEOPLE DRIVE THROUGH THE CITY. WE HAVE VERY LITTLE INFORMATION ABOUT HOW PEOPLE WALK THROUGH THE CITY SO YOU KNOW WE MIGHT BE INTERESTED IN AS WE INVEST IN SIDEWALKS OR FUNDING FOR SIDEWALKS THESE THINGS WE LIKE THE WHOLE PERMITTING PROCESS THAT BUT THAT'S NOT PUBLISHED YET EITHER, RIGHT? BECAUSE WELL SOME PIECES OF OUR EXPERIMENTATION AND THE LARGE LANGUAGE SUMMARIES IS PUBLIC. WE'LL WORK ON MAKING THAT PUBLIC EVEN WE THOUGHT THAT IT WASN'T GOOD ENOUGH. IT DIDN'T MEET OUR BAR TO PUT IT ON THE PRODUCTION WEBSITE BUT WE WANT TO SHARE WITH PEOPLE WHAT WE TRIED TO DO TO TRY TO GET SMART PEOPLE IN OUR COMMUNITY TO TRY TO HELP US GET IT BETTER TO THE POINT THAT WE FEEL COMFORTABLE POWERING THE PRODUCTION SYSTEM WITH THE SUMMERS.  BUT ANYWAYS, THANK YOU. YEP. THANK YOU.  IN TERMS OF THE OVER TIME THINGS SO YOU KNOW IN THE LAST SIX MONTHS YOU HAVE ALL OF THESE OPENINGS.  I THINK I COUNTED ABOUT 11 AND POSITIONS AND IT JUST IT FEELS LIKE YOU NEED MORE MONEY BECAUSE YOU YOU DON'T HAVE THE CAPACITY OR OR ELSE FINE YOU KNOW FOR THOSE WHO CAN WORK OVER TIME GREAT BUT SO I GUESS I GUESS WHERE DOES THE MONEY COME FROM WHEN YOU GO OVER IT? HOW DOES THAT WORK?  SO I THINK SHEILA MENTIONED SO CURRENTLY WHEN WE ARE GOING OVER TIME LIKE ABOVE OUR OVERTIME BUDGET WE'RE PAYING FOR IT WITH PERSONNEL SAVINGS SO THE POSITIONS THIS AREAS OF THE PEOPLE THAT WE DIDN'T HIRE I SEE OUR GOAL WILL BE TO GET THE DEPARTMENT TO BE FULLY STAFFED I UNDERSTAND BUT IT IS IT IS CHALLENGING BECAUSE AGAIN HAVE TO ACTUALLY THE FLIP SIDE TO YOUR FIRST QUESTION FOR EVERY POSITION BEFORE WE POST THE JOB ESPECIALLY BECAUSE TECHNOLOGY CHANGES SO MUCH WE REVIEW AND SOMETIMES REWRITE FROM SCRATCH THE JOB DESCRIPTION WE SUBMITTED TO CLASSIFICATION AND COMPENSATION THEY DETERMINED WHETHER THE THE PAY IS FAIR AND COMPARABLE TO BENCHMARKS.  THEN IT GOES THROUGH THE PERSONNEL REVIEW COMMITTEE AND THEN WE NEGOTIATE AND BARGAIN WITH THE UNIONS AND THEN WE GET TO POST AND IF WE DIDN'T GET IT RIGHT WE HAVE A HARD TIME HIRING AND THEN WE HAVE TO GO BACK. BUT WE'RE GETTING BETTER ABOUT HIRING AND HOPEFULLY HIRING A DIVERSE, REALLY, REALLY TALENTED WORKFORCE THAT THAT'S AWESOME. SOUNDS GREAT I GUESS PROGRAMMATICALLY DO YOU HAVE ANY CAPACITY OR PROGRAM OR ANYTHING THAT YOU WORK WITH CIVIC LIKE CIVIC GROUPS TO SUPPORT YOU KNOW LIKE THE WHOLE SYSTEMIC BARRIERS IN TERMS OF LIKE TECHNOLOGY, LOGICAL ACCESS? A LOT OF FOLKS NEED TRAININGS AND CLASSES OR ACCESS LIKE HOW DO YOU HOW DO YOU DO THAT? YEAH, GREAT QUESTION. SO THE BULK OF THE FUNDING THAT WE GOT FROM THE STATE ENDED UP BEING INVESTED IN COMMUNITY PARTNER INSTITUTIONS THAT WE WORK WITH COMMUNITY BASED WE PUT OUT A CALL FOR PROPOSALS AND WE HAD PEOPLE AND WE PARTNERED WITH OTHER CITY AGENCIES SO WE WORK WITH PEOPLE THAT DO WORK FOR US DEVELOPMENT IMMIGRANT TRAINING PEOPLE THAT FOCUS ON PARTICULAR DEMOGRAPHICS WITH BLACK LIKE MEN WITH WITH CHURCHES, WITH YOU KNOW, LIKE COMMUNITY GROUPS AND WE LET THEM TELL WHAT WERE THE RESOURCES WE ASKED THEM TO TELL US WHAT WERE THE RESOURCES THAT THEY NEEDED TO DO THE WORK THAT THEY THOUGHT WAS THE MOST IMPACTFUL AND WE FUNDED THAT AND THEN ANOTHER BIG AREA FOR INSTANCE ENDED UP BEING AROUND HEALTH.  SO THE INTERSECTIONALITY BETWEEN EQUITY AND DISPARITIES IN HEALTH ACCESS AND DIGITAL EQUITY SO WE CREATED LIKE A SPECIFIC INVEST MY HEALTH APP I THINK IT DOESN'T WORK IT'S LIKE IT'S ALWAYS DOWN OR I CAN'T GET IN OR FACE ID IT DOESN'T WORK WHATEVER WE NEED WE DEFINITELY NEED TO CONNECT RIGHT THE TO LIKE HOW DO YOU ACCESS YOUR HEALTH INFORMATION OR WHATEVER I I'LL STOP THERE I DO HAVE MORE QUESTIONS BUT I THINK WE COULD JUST WORK TOGETHER. I WANT TO THANK YOU SO MUCH FOR ALL OF YOUR WORK AND THIS IS NOT LIKE PART OF LIKE COUNCIL SPEECH.  YOU KNOW HOW I WOULD BE LIKE THANK YOU AND THANK YOU AND THANK YOU LIKE FROM THE BOTTOM OF MY HEART I SINCERELY BELIEVE THAT YOU GUYS ARE AMAZING DEPARTMENT.  I HIRE MORE WOMEN, YOU KNOW, PAY BLACK PEOPLE THAT KIND OF THING. BUT ALSO LIKE KEEP DOING THE GOOD WORK YOU ARE DOING AMAZING WORK AND YOU GUYS ARE ALWAYS THERE WHEN YOU CALLED YOU ARE RESPONSIVE, YOU'RE REALLY THOUGHTFUL ACROSS THE BOARD. I CAN TELL YOU HAVE AN AMAZING TEAM.  SHEILA, THANK YOU SO MUCH FOR ALL OF YOUR WORK AND BEING HERE WITH US. I LOOK FORWARD TO CONTINUING TO WORK WITH YOU. THANK YOU. APPRECIATE THOSE WORDS. YES. AND THANK YOU FOR ALL THE WORK THAT YOU DO AND THANK YOU FOR AND I'M TALKING A FEW QUESTIONS AND WE'RE GOING TO GET OUT OF HERE BY 130 OR 145.  YOU MENTIONED THAT YOU WORKED ON THE BMT SHIFT SWAP PROGRAM.  HAVE YOU WORKED OR CONSULTED WITH BP ON THEIR NEW DETAILED ASSIGNMENT PROGRAM AND ALSO LIKE ANY OTHER DEPARTMENTS THAT YOU HAVE WORKED WITH, YOU KNOW, HOW ABOUT BUSY WIFE ON POOL ASSIGNMENT JUST KIND OF SEEING WHERE THE COLLABORATION WOULD DO IT? ABSOLUTELY. SO ONE OF THE THINGS THAT WE'VE DONE WITH THE INVESTMENTS THAT WE RECEIVED LAST YEAR WITH THIS AND I WOULD GIVE GREAT KUDOS TO OUR FIRST BUSINESS RELATIONSHIP MANAGER BECAUSE FOR A WHILE BRIAN HAS BEEN HOLDING THE FORT FOR WHAT WILL BE A TEAM OF FIVE SO HE WAS RUNNING HER BUT AS OF THIS WEEK WE HAD TWO OTHER PEOPLE TO REALLY BRILLIANT PEOPLE THAT WE'RE EXCITED TO HAVE ON BOARD JOIN AS WELL. SO ONE OF THE THINGS THAT WE DIDN'T HAVE KIND OF A MUSCLE IS LIKE WHEN PEOPLE HAVE A NEED BEING ABLE TO EXPLORE DO WE HAVE SOMETHING HOW WOULD WE WANT TO DO IT SO THE BUSINESS RELATIONSHIP MANAGERS ARE PLAYING THAT ROLE.  SO WE'VE BEEN WORKING WITH BFD AND ONE FOR INSTANCE THERE IS A REQUEST FROM BP, FROM POLICE AND FROM FIRE AROUND DETAIL MANAGEMENT BUT THEY'RE INDEPENDENT. WE ARE WORKING ON TRYING TO FIGURE OUT WHAT SHOULD WE HAVE A SHARED SOLUTION, WHAT WOULD THAT LOOK LIKE? SO WE'RE STILL IN THE PROCESS OF RESEARCHING WHAT AND TO THE POINT IS NOT ONLY ABOUT TECHNOLOGY WHAT OUR PROCESS THINGS WHAT ARE THINGS THAT THEY WOULD CHANGE THE PROCESS WOULD HELP THE DETAILS WORK BETTER. SO JUST I'M NOT GOING WITH A LOT OF TRUST AND A GREAT PARTNERSHIP WITH BP AND WITH BFD ASSIGNMENTS I HADN'T HEARD ABOUT SO THAT ONE WAS NOT ON OUR RADAR. BUT GENERALLY WHAT WE'RE TRYING TO TELL PEOPLE IS LIKE DO IT'S HERE TO HELP YOU.  YOU DON'T NEED TO KNOW WHAT TO BUY AND IN FACT MAYBE YOU DON'T NEED TO THINK BECAUSE EITHER WE OWN IT OR WE ACTUALLY THAT THE TECHNOLOGY ACTUALLY GETS IN THE WAY.  BUT WE ARE STARTING TO BUILD THIS RESOURCE OF SAYING IF YOU HAVE A PROBLEM OR YOU THINK THAT YOU WANT TO KNOW SOMETHING AND YOU THINK THAT WE COULD BE OF HELP, YOU CAN COME AND WE'LL TRY TO HELP YOU FIGURE OUT THE THE BEST WAY OF DOING IT. AND THIS QUESTION KIND OF GOES BACK TO MY PREVIOUS QUESTIONS.  I JUST LIKE WHAT IS IS A LITTLE DIFFERENT BUT SO DO IT IS THE CITY DEPARTMENT OF YOU KNOW, INNOVATION AND TECHNOLOGY SO WHAT INFORMATION YOU KNOW DOES DO IT ACTUALLY HOLD LIKE DO THEY HOLD ALL THE INFORMATION AND DATA FOR EVERY DEPARTMENT? IS THAT IS IT DOES DO IT HAVE ANY INFORMATION AND I MEAN I'M ASKING YOU KNOW, JUST KIND OF THINK LIKE THE POLICE DEPARTMENT DO YOU GUYS HAVE ALL THE POLICE DEPARTMENT DEPLOYED NOT DEPLOYMENT STRATEGIES BUT CAN YOU A SYSTEM BASED ON THE INFORMATION YOU HAVE FROM THE POLICE DEPARTMENT ON, YOU KNOW, DEPLOYMENT STRATEGIES OR LIKE DO YOU HAVE ALL THE SPOT CHARTER CALLS AND DATA?  DO YOU HAVE ALL THE GRADES FOR ALL OF OUR STUDENTS RIGHT.  I DO. YOU HAVE YOU KNOW, LIKE YOU GUYS OUT THERE YOU GUYS ARE DOING IT NICE. SO WHAT INFORMATION DO YOU GUYS HOLD? YOU KNOW WHEN IT COMES TO ALL THE CITY DEPARTMENT SO HERE'S HERE'S GENERALLY WHAT SO WHAT I SAID GENERALLY THE WAY THAT I THINK ABOUT IT IS WE DO EVERYTHING FOR SOME AND THOSE SOME GENERALLY TEND TO BE THE AGENCIES THAT ARE MORE CLOSELY WHAT DO YOU THINK LIKE MAYOR OFFICE TYPE THING SO SOME PEOPLE KNOW THAT DPS ARE USELESS SO SO HERE'S THE THE PART SO SO LET ME TELL YOU WHAT'S NOT IN DO IT AND THEN WHAT PIECES MIGHT BE OUTSIDE OF DO IT SO SCHOOLS HAS THE SECOND LARGEST I.T GROUP UM POLICE HAS THE SEC THE THIRD LARGEST GROUP AND THEN THERE'S A COMBINATION OF THE LIBRARIES B PDA WHAT AM I MISSING?  FIRE. THIS SHOULD NOT FORGET ABOUT FIRE. UM, SO THOSE TEAMS WHAT THAT MEANS IS IT'S A LITTLE BIT OF A MISMATCH AROUND LIKE WHAT WE DO BUT GENERALLY THAT MEANS THAT MOST OF THOSE TEAMS ARE IN CONTROL OF APPLICATIONS THAT RELATE TO THEIR OPERATIONS. SO LIKE THE COLLECTIONS MANAGEMENT SYSTEM, THE STUDENT INFORMATION SYSTEM RECORDS MANAGEMENT SYSTEM FOR THE POLICE CAT IS MANAGED THE POLICE DEPARTMENT AS WELL. THEY ARE THE STEWARDS, THE OWNER THEY ADMINISTERED THOSE STUFF THAT SOFTWARE WE TEND TO ADMINISTER ARE THINGS LIKE THE CITY'S PAYROLL SYSTEM, THE CITY'S PROCUREMENT SYSTEM. SO A LOT OF THE DATA THAT WE YOU GET THAT YOU'RE INTERESTED IN AS PART OF THE BUDGET PROCESS THOSE ARE MANAGED BY DO IT PERMITTING AND LICENSING. SO WE THINK THAT WE TEND TO BE VERY GOOD AND WE NEED TO GET BETTER BUT WE'RE GOOD AT MANAGING THINGS THAT ARE SHARED ENTERPRISE SYSTEMS LIKE THE STUFF THAT GETS TO BE THAT NEEDS TO BE SHARED ACROSS MULTIPLE TEAMS BECAUSE THEN NO ONE'S OWNING IT AT THE EXPENSE OF THE OTHERS TOO. WE'RE GOING TO HAVE AN ISSUE WHERE WE'RE A NEUTRAL THIRD PARTY WHICH MAKES EVEN MORE OF A GOOD PLACE TO HOLD ALL THE DATA. YES, SO WE DO HAVE THE OTHER PART TO ANSWER YOUR QUESTIONS. WE THROUGH OUR DATA ANALYTICS TEAM WHICH IS CALLED THE CITYWIDE DATA ANALYTICS TEAM WE DO PULL SOME INFORMATION FROM A LOT OF DEPARTMENTS NOT EVERY DEPARTMENT WE PULL IT AND WE MANAGE A DATA WAREHOUSE LIKE THIS LIKE SECURE, SCALABLE WHAT WAS IT COST THE CITYWIDE ANALYTICS TEAM SO THE DATA TEAM SO IT HAS A LOT OF OUR THE INFORMATION THAT WE MANAGE IT HAS OVER 300 WE UPDATE OVER 300 DATASETS THAT WE'RE PULLING INFORMATION AND THEN TRANSFORMING IT.  THAT INFORMATION WHAT IS PUBLIC IS WHAT SO WE ARE LIKE THAT'S THE LAYER THAT GOES BEFORE SOMETHING GOES TO THE OPEN DATA PORTAL WHICH WE MANAGE. SO WE'RE GETTING DATA SOMETIMES FROM VPC OUT OF WE DON'T HAVE ACCESS TO B C SYSTEMS BUT B C OFTEN WILL SHARE DATA THROUGH OUR DATA WAREHOUSE AND THEN WE PUBLISH IT TO THE OPEN DATA PORTAL NOT ALL OF THE DATA IS PUBLIC US AND THERE'S THEIR PUBLIC RECORDS BUT THEY'RE NOT THINGS THAT WE MAKE PUBLICLY AVAILABLE FOR SECURITY REASONS FOR PRIVACY REASONS. SOMETIMES THAT CREATES HARM SHARING THAT DATA BUT THAT'S GENERALLY HOW IT WORKS AND TO THE STREETS DATA THE STUFF THAT WE'RE ASKING FUNDING TO IMPROVE WE'RE ALSO KIND OF LIKE THE HOLDERS OF THE ENTERPRISE DATA THE DATA THAT EVERYBODY NEEDS TO KIND OF SHARE AND CONSUME WHICH IS LIKE THE ADDRESSING DATA, THE THE STREETS DATA AND AGAIN LIKE THAT JUST ALLOWS US TO BE CONSISTENT AROUND.  YEAH. SO GENERALLY THAT WOULD BE MY SHORT ANSWER OF HOW LIKE IT ALL TIES TOGETHER EVEN WITHIN THE DEPARTMENTS THAT DO IT SUPPORT SOMETIMES THERE'S LIKE THINGS THAT ARE DIFFERENT THAN WHAT YOU WOULD EXPECT SO ASSESSING HAS AN I.T TEAM THEIR DATA IS HOSTED THAT WE HOST THEIR APPLICATION BUT THEY HAVE LIKE THEIR OWN TEAM JUST A LITTLE BIT OF A HODGEPODGE BUT WE LOOK AT THINGS THAT THEIR ASSESSMENT THAT WE WITH PLANNING AROUND HAS A LOT OF THIS INFORMATION RIGHT AND WE'LL BE ABLE TO SEE WHAT'S THE DISTRIBUTION OF HOW MUCH OF IT IS DONE BY DO IT HOW MUCH OF IT IS DONE BY OTHER DEPARTMENTS.  SO AS HAS BEEN WHAT WE'VE BEEN TRYING TO FIGURE OUT FOR THE PAST THREE YEARS IS HOW TO EVEN WRAP OUR HEADS AROUND WHAT WHAT IS IT THERE THAT MAKES SENSE?  WE TEND TO HAVE A LOT OF IN-PERSON MEETINGS LIKE NOT IN THE CHAMBER OR NOT IN CITY HALL. WE'RE HAVING OFFSITE MEETING AT LAYLA FREDERICK WHAT A STRONG GAIN. OH YEAH.  AND ONE OF THE WHAT WHAT WHAT WHAT WE'RE HAVING A PROBLEM WITH IS HOW DO WE MAKE THOSE ROOMS HYBRID RIGHT?  SO JUST I JUST WANT TO PUT OUT THERE IF THERE'S A WAY THAT WE CAN INVEST IN MAKING YOU KNOW, THOSE OFFSITE MEETINGS MORE MORE HYBRID WITH THE VIDEO CONFERENCING COMING IN THAT'S WHAT THAT THAT'S THAT'S ONE OF MY ASK FOR I THINK IT'S TECHNOLOGY UPGRADES OR OR JUST PRODUCTS OR EQUIPMENT TECHNOLOGY EQUIPMENT BUT JUST WANT TO GIVE A BIG SHOUT OUT TO I DON'T KNOW IF YOU GUYS WANTED TO RESPOND TO THAT OR WE'LL TAKE IT INTO CONSIDERATION.  LET'S SEE WHAT'S OUT THERE. FEW OPTIONS WE HAVE BECAUSE WITH THE IN-HOUSE PROBLEM WE'RE TRYING TO ADDRESS EVEN UP TO TODAY WE WE HAVE A OUR CABLE OFFICE HAS A LOCKED IN OPPORTUNITY TO RECORD MEETINGS FOR FOR OTHER DEPARTMENTS AND YOU KNOW WE HAD EVERYTHING SET TO GO AND THEN THERE WAS A INSTANCE OUTSIDE OF OUR CONTROL THAT KIND OF GYM THAT ALL UP.  SO YOU HAVE A ROOMFUL OF PEOPLE WAITING FOR THIS MEETING TO GO LIVE IN SOMETHING OUT OF OUR CONTROL KIND OF KIND OF JAMMED IT ALL UP. SO YOU KNOW, WE WERE BEING MINDFUL OF HOW WE DEPLOY SOMETHING LIKE THAT. YEAH, I JUST GENERALLY THE TYPES OF THINGS WHERE WE WOULD NEED RESOURCES LIKE ONE TRANSPORTING EQUIPMENT SET UP AND TAKING EQUIPMENT OUT OF THE WORK OF COMMUNITY MEETINGS SINCE IT HAPPENED AFTER OUR SO LIKE OVER AND OTHER THINGS BECOME A CONSIDERATION AND EQUIPMENT LIKE EVEN THAT LIKE WE DON'T HAVE A DEDICATED TRANSPORTATION LIKE WE DON'T HAVE LIKE A DO IT VAN OR SOMETHING TOO WITH THE CABLE CHANNEL DOES HAVE SOMETHING RIGHT IT'S HARD TO GET GOOD AUDIO IN A ROOM SO LIKE WE DON'T HAVE A GOOD SOLUTION TO CAPTURE LIKE MICROPHONES AND WHATNOT. SO WE HAVE OUR RIGS THAT DO A GOOD JOB IN A SMALLER CONFERENCE ROOM CONNECTIVITY SO IT'S LIKE STAFFING EQUIPMENT MOVING. I JUST TO BE TRANSPARENT LIKE WHAT ARE SOME OF THE THINGS THAT WOULD BE MOVING BUT I'M THINKING MORE OF I MEAN IF IT'S NOT IF IT'S NOT IN EQUIPMENT THAT WE'RE MOVING AROUND THEN IT'S PROBABLY OUTFITTING SOME OF THESE MORE MORE ROOMS TO BE ABLE TO HOST VIDEO CONFERENCING LIKE LIKE HOW MANY OF OUR SCHOOLS RIGHT CAN CAN HOST VIDEO CONFERENCING? I MEAN LIBRARIES CAN HOST VIDEO CONFERENCING, RIGHT? AND NEARBY WIFI CAN HOST IT SO MAYBE IF IT'S NOT THE EQUIPMENT IT'S TRYING TO OUTFIT MORE OF THESE ROOMS WITH THEN THE COMMUNITY TO BE ABLE TO HOST THE VIDEO CONFERENCING FEATURE . YEAH THAT DEFINITELY SOLVES SOME WOULD MAKE IT LESS OF AN ISSUE TRANSPORTING EQUIPMENT FOR AGAIN WE WE BROADCASTS AND WE RUN THE CITYSCAPE CHANNEL CHANNELS BECAUSE THERE'S A COUNCIL CHAMBER SHOUT OUT TO GLENN YEAH INDEED THANKS TO OUR GREAT PARTNERSHIP WITH AMAZON WOULD BE BNN SO WE WITH A GOOD QUESTION FOR GLENN BUT AGAIN GENERALLY WE STRUGGLE SOMETIMES BECAUSE WE HAVE THIS FEDERATED TECHNOLOGY ENVIRONMENT EVEN WHEN WE BROADCAST A COMMITTEE HEARING LIKE SCHOOL COMMITTEE HEARINGS OUT OF THE BOSTON BUILDING WE WHOSE RESPONSIBLE FOR WHAT GEAR AND WHEN IT FEELS LIKE IT'S DO IT RESPONSIBLE FOR MAINTAINING JUST LIKE WE WE CAN WORK IF THERE'S SOMETHING THAT'S OF INTEREST WE WILL WE CAN FIGURE OUT HOW TO MAKE IT WORK. I DEFER KERRY IS VERY DIPLOMATIC ANSWER AND WE'LL TAKE IT UNDER CONSIDERATION BUT JUST WANTED TO GIVE SOME COLOR SO WE'RE NOT DISMISSING THE REQUEST. IT'S JUST THOSE ARE THE TYPES OF THINGS THAT WE WOULD HAVE TO GO AND THINK ABOUT RIGHT AS SOON AS WE WALK OUT OF THE DOOR. GOT IT. AND AGAIN THANK YOU GUYS. CHIEF YEAH.  YOU KNOW JUST BY HOW YOU ANSWER EVERY QUESTION IN DETAIL YOU JUST KIND OF SHOW HOW HANDS ON AND HOW INVOLVED YOU'RE INTO ALL OF THE WORK IN YOUR DEPARTMENT SO THANK YOU FOR ALL YOUR WORK AND YOU HAVE A GREAT TEAM TO THE END.  OH THEN IT SO THANK YOU I WANT TO THANK ESSENTIAL STAFF ALL MY COUNCIL COLLEAGUES PPD MY TEAM FOR THEIR WORK TO PUT IT ON THIS HEARING AND THIS HEARING ON DOCKET NUMBER 067030678 IS ADJOURNED