##VIDEO ID:saaG_E-TmSU## .  WELCOME, EVERYBODY. HELLO. GOOD AFTERNOON. UH, FOR THE RECORD, MY NAME IS GABRIELLE CARLOTTA ZAPATA,  DISTRICT ONE CITY COUNCILOR AND I'M THE CHAIR OF THE BOSTON CITY COUNCIL COMMITTEE ON GOVERNMENT OPERATIONS.  TODAY'S OCTOBER 24TH, 2024.  THIS HEARING IS BEING RECORDED. IT IS ALSO BEING LIVESTREAMED AT BOSTON DARK OF FORWARD SLASH CITY COUNCIL DASH TV AND BROADCAST ON ABC'S TRINITY CHANNEL EIGHT RCN CHANNEL 82 AND FILES CHANNEL 964. WRITTEN COMMENTS MAY BE SENT TO THE COMMITTEE EMAIL AT CHICAGO AT BOSTON DARK BOSTON.COM AND WILL BE MADE A PART OF THE RECORD AND AVAILABLE TO ALL COUNCILORS PUBLIC TESTIMONY WILL BE TAKEN AT THE END OF THIS HEARING. INDIVIDUALS WILL BE CALLED ON IN THE ORDER IN WHICH THEY SIGNED UP AND WILL HAVE 2 MINUTES TO TESTIFY. IF YOU'RE INTERESTED IN TESTIFYING IN PERSON PLEASE ADD YOUR NAME TO THE SIGN UP SHEET NEAR THE ENTRANCE OF THE CHAMBER. IF YOU ARE LOOKING TO TESTIFY VIRTUALLY PLEASE EMAIL OUR CENTRAL STAFF LIAISON. MEGHAN KAVANAUGH. MEGHAN MEGHAN AND KAVANAUGH HAVE AND I CAN DO THAT BY MEMORY NOW. MEGHAN I WASN'T HUD.GOV FOR THE LINK AND YOUR NAME WILL BE ADDED TO THE LIST. TODAY'S HEARING IS ON DOCKET 1199. AN ORDINANCE CODIFYING THE DEPARTMENT OF INNOVATION AND TECHNOLOGY. THE MATTER WAS SPONSORED BY COUNCILORS BRYAN MORROW, TONYA FERNANDEZ SANDERSON AND JULIA MEJIA AND WAS REFERRED TO THE COMMITTEE ON AUGUST SEVEN, 2024. TODAY I AM JOINED MY COLLEAGUES IN ORDER OF ARRIVAL COUNCILOR LUIS BRODEN,  COUNCIL PRESIDENT ROUTE C LOUIJEUNE AND LEAD SPONSOR COUNCILOR BRYAN WORL. I'LL GO TO BRYAN FOR HIS OPENING REMARKS BEFORE HAND OVER TO THE PANEL AND I'LL GO TO LIZ AND THEN RECEIVE BEFORE. THANK YOU CHAIR FOR HOSTING THIS HEARING. I'D LIKE TO FIRST EXTEND MY GRATITUDE TO CHIEF SANTIAGO FOR HIS ASTOUNDING LEADERSHIP IN ADVANCING BOSTON'S TECHNOLOGICAL CAPABILITIES AND IMPROVING HOW OUR CITY UTILIZES DATA. YOUR WORK CHIEF ON INITIATIVES LIKE UPGRADING BOSTON'S CYBER SECURITY FRAMEWORK AND ENHANCING DIGITAL INFRASTRUCTURE HAS BEEN CRUCIAL TO ENSURE A MORE EFFICIENT AND SECURE CITY. AND I KNOW YOU CAN'T DO THAT WITHOUT A GREAT TEAM. SO I JUST WANT TO EXTEND THAT THANK YOU TO THE ENTIRE DO IT TEAM. I ALSO LIKE TO THANK OUR PANELISTS ON ON THE ON THE NEXT PANEL CIOS FROM PITTSBURGH SOUTH BEND AND CAMBRIDGE FOR JOINING US TODAY. YOUR EXPERTISE AND WILLINGNESS TO SHARE YOUR CITY SPECIFIC DATA GOVERNANCE MODELS WILL MAKE THIS HEARING INCREDIBLY EDUCATIONAL. WE ARE EAGER TO LEARN ABOUT HOW TECHNOLOGY CAN BE LEVERAGED TO SUPPORT INNOVATION, EQUITY AND COMMUNITY RESPONSIVENESS AS WE MOVE FORWARD WITH THIS ORDINANCE. I WANT TO EMPHASIZE THAT DATA IS NOT JUST ABOUT NUMBERS IT'S ABOUT SHAPING BOSTON'S FUTURE.  DATA GUYS CHANGE INSURANCE POLICY AND ENSURE THAT WE MEET THE EVOLVING NEEDS OF OUR RESIDENTS. THIS ORDERS CODIFY THE DEPARTMENT INNOVATION TECHNOLOGY'S ROLE MAKING SURE WE ARE READY FOR THE CHALLENGES TOMORROW AND LOOKING. I'M LOOKING FORWARD TO HEARING EVERY YOU EXPERIENCES AND TAKING ANY FEEDBACK ON THE CURRENT ORDINANCE. THANK YOU. THANK YOU COUNCILOR WARREN. COUNCILOR LISBON CHAIR.  THANK YOU ALL FOR BEING HERE THIS AFTERNOON. I WILL KEEP MY COMMENTS BRIEF. I THINK THIS IS A PAST TIME TO CODIFY THE THE DO IT DEPARTMENT DO IT. THERE'S TOO MUCH US OVER IT'S REDUNDANCY THERE.  BUT THANK YOU AND OUR DIGITAL INFRASTRUCTURE IS CRITICALLY IMPORTANT TO THE GOOD GOOD GOOD MANAGEMENT OF OUR CITY AND IMPROVED DATA SYSTEMS IS REALLY CRITICAL AS WELL. SO I LOOK FORWARD TO THE CONVERSATION THIS AFTERNOON AND ALSO LOOK FORWARD TO HEARING FROM OTHER MUNICIPALITIES ACROSS THE COUNTRY WITH WHAT THEY'RE DOING. SO THANK YOU SO MUCH. THANK YOU. COUNCILOR BURDEN COUNCIL PRESIDENT LUCIAN.  THANK YOU TO THE LEAD SPONSOR AND THE CO-SPONSORS FOR BRINGING THIS MATTER BEFORE THE CITY COUNCIL CODIFICATION OF THE DEPARTMENTS THAT DO THE IMPORTANT WORK HERE IN OUR CITY OUR JUST NECESSARY SO THAT WE HAVE THE RIGHT GOVERNING STRUCTURE BUT ALSO TO THINK ABOUT WHAT IT LOOKS LIKE WHEN WE CODIFY HOW ARE WE MAKING THINGS EASIER OR CLEANER FOR FOLKS UNDERSTAND THAT WHO IS RESPONSIBLE FOR WHAT WORK? AND SO I WANT TO THANK DO IT BECAUSE WE'RE OFTEN RELYING ON YOU TO MAKE THE TECH PART OF THIS CITY REALLY WORK. AND SO THANK YOU AGAIN TO THE SPONSORS AND TO YOU ALL FOR BEING HERE AND TO MY COLLEAGUES AS WELL FOR OUR COLLECTIVE COMMITMENT HERE TO DIGITAL EQUITY AND TO DIGITAL AND TO DIGITAL ACCESS. SO THANK YOU EVERYONE. I LOOK FORWARD TO THE HEARING. THANK YOU. COUNCIL PRESIDENT LOUIJEUNE. WE'VE BEEN JOINED BY COUNCILOR FLYNN.  COUNCILOR FLYNN IF YOU HAVE ANY OPENING REMARKS PLEASE FEEL FREE. THANK YOU MADAM CHAIR AND THANK YOU TO THE DO IT TEAM FOR THE WORK THAT YOU ARE DOING. DIGITAL EQUITY AND ENSURING RESIDENTS ACROSS THE CITY HAVE ACCESS TO WORKING INTERNET IS CRITICAL BUT ALSO TO DO A TEAM PROVIDING RESIDENTS WITH THE BEST I.T. SUPPORT SO WE'RE ABLE TO EFFECTIVELY DELIVER CITY SERVICES TO TO EVERYBODY. WANT TO SAY THANK YOU TO THE DO A TEAM AND A SPECIAL THANK YOU TO TO CAREY FOR THE PROFESSIONAL WORK THAT YOU'VE DONE NOT ONLY TO DO IT BUT AS A AS A CITY EMPLOYEE FOR SO MANY YEARS. THANK YOU, KERRY YEAH. SHOUT OUT TO CAREY WHO IS A FRIEND TO MANY OF US. I'VE KNOWN YOU FOR A WHILE AND GRATEFUL FOR THE WORK YOU DID AND THE CITY COUNCIL . I DO WANT TO JUST INTRODUCE THE PANEL VERY QUICKLY.  WE HAVE SANTIAGO SANTIAGO GARCéS EXCUSE ME CHIEF OF INFORMATION OFFICER FROM THE DEPARTMENT OF INNOVATION AND TECHNOLOGY, CAREY JORDAN WHO IS NOW THE CHIEF OF STAFF AND ALEJANDRO JIMENEZ JARAMILLO WHO IS THE DIRECTOR OF GOVERNANCE AND POLICY.  I DO JUST WANT TO REITERATE MY THANKS TO ALL OF YOU. BOSTON IS A HUB OF INNOVATION AND SO IT'S ESSENTIAL THAT OUR INTERNAL PROCESSES REFLECT THE 21ST CENTURY WORLD THAT WE'RE LIVING IN. AND I WANT TO THANK YOU ALL FOR YOUR PARTNERSHIP ON MANY DIFFERENT ISSUES. I AM SO GRATEFUL THAT WE WORK TOGETHER TO CREATE THE MATTRESS RESERVATION PROGRAM WHICH TOOK THREE MONTHS AND HAS HIGHLIGHTED SOME THINGS THAT WE NEED TO GET RIGHT LIKE THE ADDRESS LINEUP WITHIN THE GIS SYSTEM AND WILL HELP MAKE CALLBACKS RUN BETTER AND JUST HELP WITH GETTING INFORMATION OUT TO THE PUBLIC. SO I'M REALLY GRATEFUL FOR THAT. I ALSO WANT TO SHOUT OUT MY COMPANY COLLEAGUES COUNCILOR BREADON AND COUNCILOR FLYNN FOR WORKING WITH ME ON A HEARING ORDER THAT WE HAD TALKING ABOUT THE TECHNOLOGICAL INFRASTRUCTURE IMPROVEMENTS IN THE CITY OF BOSTON DURING THAT HEARING WE KIND OF ALLUDED TO THE NECESSITY OF SOMETHING LIKE THIS AND I WANT TO THANK COUNCILOR WARREN AND OTHERS FOR THEIR LEADERSHIP IN PRODUCING IT AND I KNOW WORKING WITH YOU TO MAKE IT A REALITY THERE'S ALMOST LIKE THIS FEDERATED MODEL WHERE DO IT AS AN ENTITY AND THERE ARE DIFFERENT TECHNOLOGICAL FACTIONS WITHIN CITY DEPARTMENTS ALTHOUGH IN A MOMENT OF CRISIS WHAT IS YOUR AUTHORITY TO GO IN THERE AND MAKE SURE THINGS ARE SAFE AND AND OR YOU KNOW, PAYING FOR THINGS AND PROCUREMENT OPPORTUNITIES? SO I'M REALLY GRATEFUL FOR THIS CONVERSATION.  I WILL PASS THE FLOOR OVER TO YOU TO INTRODUCE YOURSELF. I KNOW THAT YOU HAVE A PRESENTATION I JUST WANT TO CALL ATTENTION TO THAT IN MY COLLEAGUES INBOXES MAKE SURE THAT YOU HAVE IT BUT IF NOT IS UP ON THE SCREEN AND I WILL PASS IT OVER TO YOU AT YOUR DISCRETION ON WHO WANTS TO GO FIRST. THANK YOU. SO THANK YOU AGAIN COUNCIL I'M SANTIAGO GARCES. I'M THE CHIEF INFORMATION OFFICER FOR THE CITY AND I WILL BE JOINED AGAIN BY MY BRILLIANT COLLEAGUES AND WE ALSO HAVE SOME FRIENDS FROM THE DEPARTMENT THAT ARE IN THE AUDIENCE.  SO WHEN WE RECEIVE THE INVITATION FOR THE HEARING WE KIND OF TRY TO BE ABLE TO DESCRIBE WHAT IS AT STAKE, WHAT ARE THE THINGS THAT TEND TO NOT WORK AND WE KNOW THAT THIS IS TRUE RIGHT NOW IN A NUMBER OF CASES BECAUSE WE HAVEN'T DONE A CONCERTED EFFORT IN BEING INTENTIONAL IN COORDINATING HOW WE DO TECHNOLOGY ACROSS THE CITY WHEN WE ARE INCONSISTENT AROUND THE STANDARDS FOR TECHNICAL PROCUREMENT WE END UP HAVING INCONSISTENT EXPERIENCES SO THAT YOU MIGHT GO TO ONE DEPARTMENT AND THE SERVICE LOOKS GREAT.  YOU CAN DO SOMETHING ONLINE AND THEN THERE'S ANOTHER STEP THAT YOU HAVE TO DO IN PAPER AND THAT CAN BE FRUSTRATING AND NOT AS WELL DESIGNED.  SOMETIMES WE FIND THAT DEPARTMENT THAT HASN'T BEEN WORKING WITH US MAY NOT HAVE SOME OF THE SAME VISIBILITY INTO WHAT THE VENDORS ARE PROVIDING MIGHT HAVE LESS SUPPORT AROUND UNDERSTANDING HOW TO MAINTAIN THE TECHNOLOGIES AND BY THE TIME THAT WE THE PEOPLE REACH OUT IT'S A LITTLE TOO LATE. WE WE'RE IN A STATE OF CRISIS.  WE KNOW THAT WHEN WE DON'T HAVE COORDINATION AND VISIBILITY THAT THERE'S WE HAVE OPAQUE FINANCING IN TECHNOLOGY WE END UP HAVING REDUNDANT PURCHASES THAT WE BUY MULTIPLE VERSIONS OF THE SAME THING. USUALLY WHEN IT COMES TO TECHNOLOGY LICENSING WE END UP BENEFITING FROM ECONOMIES OF SCALE AND YOU KNOW, WE HAVE LIMITED AMOUNT OF MONEY THAT WE CAN PUT TOWARDS SERVING A RECIPIENT SO WE WE DON'T DO THIS IN AN EFFICIENT WAY.  WE END UP PAYING MORE THAN WHAT WE COULD HAVE AND IT MAKES IT HARD FOR US TO BE ABLE TO DO THIS MULTI-YEAR PLANS TO BE ABLE TO KNOW IF THERE'S MISSING PIECES THAT COULD SERVE A LARGE NUMBER OF INTERNAL STAKEHOLDERS. WE LOSE AN OPPORTUNITY IF WE'RE NOT COORDINATED.  WE END UP WITH INCONSISTENT APPLICATION OF TECHNOLOGY POLICY SO ONE GROUP MIGHT END UP ENFORCING A PRIVACY POLICY OR A SECURITY POLICY WORLD,  ANOTHER ONE MIGHT NOT AND THAT CREATES INCONSISTENCY AROUND OUR SECURITY AND A RISK PROFILE. IT CREATES INCONSISTENCY OF THE EXPERIENCE FOR EMPLOYEES AND FOR THE PUBLIC.  AND AGAIN, IT JUST MEANS THAT IT IS MORE LIKELY THAT SOMETIMES SERVICES GET DISRUPTED BECAUSE EITHER WE ARE VICTIMS OF SOMEONE INTERFERING WITH OUR OPERATIONS OR BECAUSE WE DIDN'T HAVE THE RIGHT PROCESSES AND THE RIGHT STANDARDS.  SOMETIMES WE HAVE UNDER RESOURCED IN TERMS OF SUPPORTING APPLICATIONS SO SOMETIMES THE DEPARTMENT IS FEEL THAT THEY'RE IN A POSITION WHERE THEY ENDED UP HAVING TO MAKE A PURCHASE BUT THERE'S NO ONE TO SUPPORT THAT TECHNOLOGY AND IMPORTANT PROGRAMS PROGRAMS THAT THE COUNCIL HAS PASSED AND COUNCIL PROGRAMS THAT ARE IMPORTANT TO THE MAYOR AND TO HAVING TECHNOLOGY THAT DOES NOT WORK BECAUSE NO ONE SUPPORTS IT AND IT IS UNCLEAR ABOUT WHO NEEDS TO TAKE RESPONSIBILITY. WE HAVE SAID THAT WE WILL MAKE THIS WORK AND WE KNOW THAT THE PEOPLE THAT END UP SUFFERING THE CONSEQUENCES OF THIS ARE THE PEOPLE THAT WOULD BENEFIT FROM THOSE PROGRAMS AND AGAIN WE GENERALLY HAVE A VERY FRAGMENTED ENVIRONMENT FOR MANAGING TECHNOLOGY AND THAT MAKES IT DIFFICULT FOR US TO SEIZE THE OPPORTUNITY TO MAKE THINGS BETTER AND THEN TO ALSO MINIMIZE THE RISK THAT WE HAVE AT HAND.  SO BUT THERE'S A POSITIVE SIDE OF THIS. WE KNOW THAT WHEN WELL THE FIRST THING IS AS MENTIONED, WE KNOW THAT WE HAVE A DUTY TO MAKE SURE THAT EVERY BOSTONIAN HAS THE TOOLS TO CONNECT NOT ONLY WITH GOVERNMENT BUT WITH HEALTH CARE OPPORTUNITIES, WITH EDUCATIONAL OPPORTUNITIES, WITH GREAT EMPLOYMENT THAT IS ENABLED THROUGH DIGITAL ACCESS. SO WE HAVE BEEN ABLE TO CONNECT THE MAJORITY OF HOUSEHOLDS BUT IT IS NOT EVERY HOUSEHOLD AND SOME OF THE PEOPLE THAT ARE EXPERIENCING THE BIGGEST GAPS IN TERMS OF BEING ABLE TO CONNECT ARE THE ONES THAT HAVE THE MOST VULNERABILITY PEOPLE THAT ARE THAT HAVE RECEIVED RECEIVING GOVERNMENT ASSISTANCE, PEOPLE THAT ARE RETURNING CITIZENS, VETERANS AND OTHERS END UP HAVING A HIGHER PROPORTION OF DIGITAL GAPS THAN OTHERS.  WE ALSO KNOW THAT AGAIN THAT WE WANT TO MAKE SURE THAT THERE'S AN OPPORTUNITY TO PROTECT THE DIGITAL RIGHTS OF ALL OF OUR CONSTITUENTS SO THAT WE CAN MAKE SURE THAT PEOPLE HAVE CONSISTENTLY GOOD EXPERIENCES REGARDLESS OF THEIR GENDER, REGARDLESS OF THE RACE, REGARDLESS OF THEIR DISABILITIES THAT WE CAN MAKE THEM FEEL AND IN THE WAY THAT WE COLLECT INFORMATION ABOUT THEM AND THE WAY THAT WE DESIGN SERVICES FOR THEM THAT WE CAN REALLY CREATE LIKE A RAISE THE BAR FOR THE EXPERIENCE THAT WE CAN PROVIDE AND WE KNOW TOO THAT WHENEVER WE ENABLE DIGITAL INTERACTIONS WITH GOVERNMENT THAT IT BECOMES THE NORM. THE MAJORITY OF PEOPLE ENDED UP CHOOSING THE DIGITAL INTERACTIONS COMPARED TO DEALING WITH US AND IN PERSON. SO IT IS THERE'S THERE'S A LOT OF UPSIDE THAT WE'RE NOW THAT PEOPLE TEND TO PREFER TO DO THIS DIGITAL TRANSACTIONS BECAUSE THEY'RE CONVENIENT. THEY DON'T HAVE TO SPEND A LOT OF TIME THEY'RE EFFICIENT BUT THERE'S AN OPPORTUNITY TO TO ADDRESS ALL OF THESE THINGS SO WHERE WE ARE AND JUST TO BE CLEAR THIS ARE THINGS THAT WE'VE BEEN WORKING ON OVER THE PAST TWO YEARS. WE'RE VERY LUCKY TO HAVE HIM IN OUR MEDIA AND THE NEWLY FORMED TEAM OF BUSINESS RELATIONSHIP MANAGERS THANKS TO THE INVESTMENTS FROM THE ADMINISTRATION AND FROM THE COUNCIL AND WE'VE BEEN BUILDING A LOT OF CAPACITY IN THE DEPARTMENT SO WE'RE TACKLING THESE ISSUES FROM A PROGRAMMATIC STANDPOINT. WE'VE BEEN CONVENING ONCE A QUARTER ALL OF THE TECHNOLOGY LEADERS FROM ACROSS THE CITY FOR ME FOR REGULAR MEETINGS WHERE WE GO AND WE LEARN FROM EACH OTHER WE'VE BEEN INCREASINGLY PROVIDING SUPPORT TO DEPARTMENTS THAT HAVE COME TO US AND SAID HEY, WE'VE HAD THIS TECHNOLOGY FOR A REALLY LONG TIME BUT WE'VE NEVER HAD TO DO IT. TAKE A LOOK AT THIS. COULD YOU TELL US ABOUT IS THERE A WAY THAT WE COULD DO THIS CONTRACT BETTER? IS THERE WAYS IN WHICH WE CAN DO THINGS BETTER SO I JUST WANT TO MAKE SURE TO EMPHASIZE WE ARE I THINK ON AN UPWARD TRAJECTORY. THIS IS JUST THINGS THAT WERE KIND OF THE REALITY FOR A LONG TIME AND IT'S STILL TRUE IN A LOT OF CASES. WHAT WE'VE BEEN DOING A LOT OF WORK TO TRY TO GET OUT OF THIS NOT HAVING IT GOVERNANCE AGAIN HAS MADE IT IN THE PAST HARD FOR US TO MAKE SURE THAT OUR EMPLOYEES HAVE THE RIGHT TOOLS TO DO THEIR JOB AND TO DELIVER AND THAT THEY DON'T HAVE TO WORRY BECAUSE THEIR COMPUTERS NOT WORKING OR BECAUSE THE SOFTWARE THAT THEY NEED IS NOT AVAILABLE BECAUSE WE DIDN'T GET THE RIGHT LICENSE THAT WE HAVE FLAHERTY AROUND TECHNOLOGY PROJECTS ACROSS THE CITY AND THAT IS SOMETHING THAT THAT CAME UP IN THE PAST THAT WE DIDN'T ALWAYS COORDINATE. SO A LOT OF TIMES WE'RE STEPPING ON EACH OTHER AND THEN EVEN WHEN WE'RE DOING WELL-INTENTIONED PROJECTS WHERE WHEN WE DON'T COORDINATE WE END UP FRUSTRATING EACH OTHER AGAIN BUT MAKING SURE THAT IT IS CLEAR FOR PEOPLE THROUGHOUT THIS CITY HOW TO GET THE HELP THAT THEY NEED WHEN THEY'RE EXPERIENCING A NEED IN TERMS OF TECHNOLOGY. IT'S IMPORTANT AND ULTIMATELY EVERYTHING THAT WE'RE DOING IS FOR END USERS BOTH FOR OUR CONSTITUENTS AND FOR THE EMPLOYEES THAT WORK REALLY, REALLY HARD. BUT ARE STRESSED. THEY HAVE A LOT OF RESPONSIBILITY AND WE WANT TO MAKE SURE THAT AGAIN THAT THEY'RE ABLE TO THAT WE ARE IN A POSITION THAT WE'RE SERVING OUR COLLEAGUES WHO ACTUALLY HAVE TO DEAL WITH STRESSFUL SITUATIONS WITH THE PUBLIC AND WITH OTHERS. AND WE WANT TO MAKE SURE THAT TECHNOLOGY DATA THAT THEY HAVE ALL OF THE TOOLS TO MAKE THE BEST DECISIONS THAT THEY HAVE ACCESS TO THE RIGHT TOOLS TO THAT THEY CAN HAVE AT THEIR BEST THEY'RE NOT FRUSTRATED AND THEY CAN DO THE BEST JOB THAT THEY CAN.  SO SOME THOUGHTS ARE ON WHAT ARE AREAS WHERE THERE COULD BE BENEFITS AGAIN OF THERE'S AN OPPORTUNITY OF IN THIS FEDERATED WERE WORLD WHERE WE THINK THAT STANDARDS CAN BE A WAY IN WHICH WE CAN DRIVE AND RAISE THE FLOOR AND WE WANT TO MAKE SURE THAT OUR STANDARDS ARE CLEAR AND EASY TO FOLLOW IS NOT ABOUT LIKE CRITICIZING AND MAKING THINGS COMPLICATED BUT TO MAKE SURE THAT IT'S EASY FOR PEOPLE TO KNOW HOW TO DO THE RIGHT THING.  SO WE THINK A SECURITY STANDARD SO HOW WE MANAGE PASSWORD COMPLEXITY, HOW WE MANAGE MULTIFACTOR AUTHENTICATION,  THINGS LIKE THAT AROUND DATA SO AROUND HOW AND WHEN DO WE COLLECT DATA WHEN AND HOW DO WE SHARE DATA WITH ONE ANOTHER TO TRY TO GET REDUCE OR REDUCE COMPLEXITY OR INCREASE OUR ABILITY TO GET SOME INSIGHTS DIGITAL STANDARDS SO AGAIN AROUND ACCESSIBILITY AROUND CREATIVE BUT ONE OF THE THINGS THAT WE'VE BEEN DOING IS MAKING A LOT OF INVESTMENTS IN USER RESEARCH THAT LET'S BUILD ON BY TECHNOLOGY AFTER WE KNOW WHAT THE USERS NEED, WHAT DID THEY VALUE AND KIND OF WHAT THAT EXPERIENCES INFRASTRUCTURE LIKE WAS MAKING SURE THAT WE ARE YOU KNOW, WE HAVE CONSISTENCY IN THE TYPES OF TOOLS THAT WE HAVE SO IT MAKES IT EASIER FOR US TO SUPPORT ONE ANOTHER THAT IF THE SCHOOLS OR THE LIBRARY ARE EXPERIENCING AN ISSUE THAT WE HAVE THE ABILITY OF OF AIDING THEM AND SUPPORTING THEM THAT WE ARE REDUCING THE RISKS AND THE DIFFICULTIES IN MANAGING THESE ASSETS AGAIN ANOTHER AREA OF OPPORTUNITY IS WE THINK THAT THE WAY THAT WE BUY TECHNOLOGY AND THE WAY THAT WE STAFF FOR TECHNOLOGY OPERATIONS ARE KEY AREAS WHERE THEY CAN GIVE US A VISIBILITY TO ENSURE THAT WE HAVE COORDINATION AND WE CAN BE PROACTIVE. SO OUR GOAL IS TO GO I THINK THAT THERE'LL BE AN EVOLUTION AS WE CONTINUE TO GROW OUR GOVERNANCE PROGRAM WHERE INITIALLY WE'RE TRYING TO GET JUST VISIBILITY, WE'RE JUST TRYING TO UNDERSTAND WHAT'S OUT THERE, WHAT ARE PEOPLE DOING, WHAT ARE THEIR PROBLEMS, WHAT ARE THEIR NEEDS AND THEN GET TO THE POINT THAT WE'RE ACTUALLY COORDINATING AND BEING ABLE TO EVEN COME AND SAY, YOU KNOW, THIS IS THE CITY'S FIVE YEAR TECHNOLOGY PLAN.  THIS IS WHAT IT'S JUST BASED ON THE NEEDS AND THE AREAS WHERE WE WE'VE HEARD FROM FROM CONSTITUENTS AND FROM FROM OUR COLLEAGUES WHERE THEY HAVE MADE AND AGAIN MAKING SURE THAT WE HAVE CONTINUITY OF OPERATIONS. AND WE WERE REMINDED OF THIS RECENTLY WITH THE CROWDSTRIKE OUTAGE NATIONAL INTERNATIONAL OUTAGE CAUSED BY THIRD PARTY BUT PEOPLE RELY ON TECHNOLOGY TO DO THEIR JOBS AND YOU KNOW, LIKE WE ARE REMINDED THAT IT'S NOT JUST THE CITY BUT EVERY INSTITUTION AND THAT WE'RE AT A POINT THAT NOT HAVING ACCESS TO RELIABLE SECURE TECHNOLOGY MEANS THAT SOMETIMES OUR INSTITUTIONS STOP WORKING THE WAY THAT WE EXPECT THEM TO. SO MAKING SURE THAT WE'RE READY FOR THAT.  A VERY BRIEFLY JUST SO THAT THAT KIND OF THE ORDER OF DIMENSION MAKES SENSE. SO AGAIN TRADITIONALLY DO IT HAS PROVIDED SOME SERVICES TO EVERYONE AND THEN ALL SERVICES TO A FEW SO WE CONNECT ALL FOUR I THINK IT'S 367 BUILDINGS THAT THE CITY OPERATES FROM BY WAY OF CENTERS TO LIBRARIES.  NOW WE HAVE THE ABILITY AND WE'VE CONNECTING VHA BUILDINGS JUST LIKE IN THEIR COMMUNITY, LIKE THEIR COMMON SPACES BUT WE HAVE 367 BUILDINGS THAT WE CONNECT FOR INSTANCE OF THOSE WE SUPPORT THE INTERNAL NETWORK OF ONLY ABOUT LIKE 65 AND WE'VE BEEN WORKING COLLABORATIVELY WITH PEOPLE LIKE THE BUS AND YOUTH FAMILY CENTERS TO BE ABLE TO SUPPORT THEM BECAUSE IN THE PAST THEY HAD LIMITED SUPPORT. SO WE'RE SAYING OUR OUR SEVEN PERSON NETWORK TEAM WILL GO ON AND HELP SUPPORT THE THE 30 SOME FACILITIES THAT ABC WEB HAS BECAUSE THEY NEED THE HELP. BUT DO IT IN THE CONTEXT OF THE CITY IS JUST A SMALL PIECE OF THE PUZZLE. WE HAVE TECHNOLOGY GROUPS AND THE BOSTON PUBLIC SCHOOLS AND THE BOSTON PUBLIC LIBRARIES AND THE POLICE DEPARTMENT AND THE FIRE DEPARTMENT AND WE KNOW THAT THERE'S SOME TEAMS THAT DON'T HAVE A DEDICATED I.T STAFF BUT WHO DON'T KNOW WHO THEY SHOULD GO TO TO GET SUPPORT FOR WHAT THEY NEED SO AGAIN IT'S JUST GETTING A SENSE OF AND THAT'S WHERE I THINK THE PIECES OF THE PUZZLE THAT DO IT HAS CONTROLLED AND WE'RE UNDER DO IT'S JURISDICTION WE'VE HAD SOME LEVEL OF DISABILITY AND SOME LEVEL OF CONTROL. THERE'S REALLY THIS NOTION THAT WE SHOULD BE HELPING COORDINATE AND GOVERN FOR ALL OF OUR SAKE THIS AND AND AGAIN GOVERNANCE NOT ABOUT LIKE DIRECTING BUT IT'S ABOUT LIKE COORDINATING AND BUILDING THE RELATIONSHIP AND THE TRUST BETWEEN ALL THESE DIFFERENT GROUPS BECAUSE REGARDLESS OF WHO YOU'RE WORKING WITH, EVEN WITH THE WATER AND SEWER COMMISSION, IF YOU'RE JUST WE ALL DEPEND ON EACH OTHER WE'RE ALL CONNECTED IN SOME WAYS AND WE HAVE AN OPPORTUNITY OF DELIVERING BETTER SERVICES SO THAT'S THE END OF OUR PRESENTATION.  THANK YOU SO MUCH FOR THAT PRESENTATION. I WANT TO BE SURE TO RECOGNIZE THAT WE HAVE COUNCILOR MEJIA HERE WITH US WHO IS A CO-SPONSOR COUNCIL MEMBER DID YOU WANT TO OFFER AN OPENING REMARKS BEFORE WE GO INTO QUESTIONS OR NO, I THINK WE KNOW EXACTLY WHERE WE'RE GOING SO I HAVE NO OPENING REMARKS OTHER THAN LET'S JUST GET THIS DONE. GOTCHA. OKAY. I WANTED TO MAKE SURE I ASKED.  ALL RIGHT. LET'S GO TO OUR LEAD SPONSOR COUNCILOR BRIAN.  THANK YOU. CHAIR THANK YOU AGAIN, CHIEF AND TEAM GQ DESCRIBE TO ME LIKE CURRENTLY THE GOVERNANCE STRUCTURE LIKE WHAT WAS TAKING PLACE NOW WHEN IT COMES TO DISCUSSING WHETHER IT'S PURCHASES TECHNOLOGY DECISIONS FOR EACH CITY DEPARTMENT, ARE THEY COMING TO DO IT YOU KNOW, ASKING FOR A SIGNOFF? YOU KNOW WHAT COME WE HAVE A NEW DETAIL SOFTWARE IN BOSTON IN BOSTON POLICE DEPARTMENT. IS THAT SOMETHING THAT YOU KNOW DO IT IS LEAD IN OR IS BPD LEAD IN IT CAN YOU TALK TO ME CURRENTLY ABOUT JUST LIKE WHAT WHAT IS TAKING PLACE NOW YEAH SO I CAN GIVE AN INITIAL RESPONSE AND THEN ESCALATE TO A COMPLIMENT.  SO AGAIN AS I MENTIONED WE'VE BEEN WORKING ON BUILDING KIND OF PROGRAMS JUST BEHAVIOR THAT KIND OF SHOWS THAT WE'RE ALL IN THIS TOGETHER AND KIND OF VALIDATE AND AGAIN FOR US MORE THE FOUNDATION OF OUR GOVERNANCE PROGRAM IS AROUND TRUST AND VALUE. WE DON'T WANT TO BE JUST ANOTHER PERSON THAT JUST HAS TO CHECK ON THAT REQUIREMENT. WE DON'T WANT TO SLOW DOWN THINGS BUT WE DO WANT TO MAKE SURE THAT WE'RE CREATING VALUE AND VISIBILITY SO SOME OF THE THINGS THAT WE'VE DONE SINCE I ARRIVED WE HAVE STARTED THIS TECHNOLOGY LEADERSHIP COUNCIL WHICH IS THIS GROUP OF SENIOR TECHNOLOGY LEADERS ACROSS THE DIFFERENT ORGANIZATIONS THAT HAVE A CIO OR A 90 DIRECTOR THAT COORDINATES THOSE MEETINGS AND WE MEET ONCE A QUARTER WE HAVE THE POWER TO OVERSEE RIGHT NOW IT'S CONFIGURED SO THAT WE CAN OVERSEE THE REVIEW ALL OF THE PURCHASE OF TECHNOLOGY GOODS AND WE'RE WORKING ON TRYING TO IMPROVE THE QUALITY OF LIKE WHAT ARE WE LOOKING FOR AND WHEN DO WE APPROVE OR NOT. WE DON'T HAVE VISIBILITY OR AN APPROACH RIGHT NOW TO DO SOFTWARE AND KIND OF PROFESSIONAL SERVICES NOR STUFF WHICH IS SOMETIMES PERHAPS I GUESS WE'D END UP HIRING PEOPLE TO DO THE SAME THING TO PARTS OF THE ORGANIZATION.  UM WE HAVE FOR INSTANCE WITH THEM WITH THE DETAIL MANAGEMENT SYSTEM. IT'S INTERESTING BECAUSE IT IS ACTUALLY ONE OF THE FIRST TIMES THAT DO IT IS DOING THAT WE'RE ENGAGING IN THIS NEW GOVERNANCE FRAMEWORK SO THANKS TO THE INVESTMENT IN OUR BUSINESS RELATIONSHIP MANAGERS WE HAD A PERSON IN OUR TEAM BRIAN WHO ESCAPED AND WHO WAS ABLE TO DO A LOT OF THE PROBLEM WITH TECHNOLOGISTS OFTEN WE DON'T KNOW WHAT WE NEED BEFORE TECHNOLOGY IS THERE TO SUPPORT A PROCESS TO OPERATE A PROCESS WITHIN THE CONTEXT OF A REGULATORY ENVIRONMENT.  SO BRIAN DID A LOT OF WORK RESEARCHING AND HELPING DIFFERENT ALL THESE DIFFERENT STAKEHOLDERS MAP OUT WHAT ARE THE NEEDS, WHAT ARE THE THINGS. SO ONE OF THE WE RECOMMENDED KIND OF AN INCREMENTAL OUT OF THAT INITIAL ENGAGEMENT WE RECOMMENDED AN INCREMENTAL APPROACH AROUND THE DETAIL MANAGEMENT. SO WE HAVE BEEN INVOLVED WITH POLICE WITH PEOPLE OPS WITH PROCUREMENT, WITH THE MAYOR'S OFFICE. THIS IS ONE WHERE WE DON'T THINK THAT WE WILL OWN THIS SOLUTION BUT WE HAVE BEEN ADVISING AND TRYING TO ADD VALUE AND TRYING TO ADD COORDINATION AND CAPACITY AND IT SEEMS TO BE WORKING THE WAY THAT WE INTENDED TO SO IT'S INTERESTING AGAIN, WE WE DIDN'T HAVE A MET LOOK, IT'S NOT IN WRITING THAT WE HAVE A MANDATE TO DO THESE THINGS BUT I THINK THAT WHAT WE HAVE FOUND AT LEAST THE FEEDBACK THAT I'VE RECEIVED IS THAT PEOPLE HAVE FELT THAT IT IS VALUABLE, IT IS VALUABLE PRECISELY BECAUSE OF WHERE WE SIT IN THE ORGANIZATION THAT WE HAVE VISIBILITY AROUND ALL THESE STAKEHOLDERS AND THEY KNOW THAT WE'RE NOT GOING TO JUST TRY TO DOMINATE AND IMPOSE. IT'S NOT A TECHNOLOGY ISSUE, IT'S A PROCESS ISSUE. IT'S A POLICY ISSUE THAT HAS A TECHNOLOGY COMPONENT TO IT AND THEN WE CAN HELP FACILITATE THAT.  YEAH, I GOT A FEW COMMENTS TO ADD ON THAT SO I THINK IN TERMS OF THE OVERALL GOVERNANCE STRUCTURE IT'S VERY MUCH INFORMAL AT THIS TIME IN TERMS OF WHAT WE'RE HEARING AND HOW WE'RE HEARING PART OF THE PURPOSE OF THE BUSINESS RELATIONSHIP MANAGEMENT PRACTICE WAS MEANT TO CREATE MORE TRANSPARENCY ON WHAT THE NEEDS ARE ACROSS CITY HALL 52 IS ONE EXAMPLE WHERE WE WERE ABLE TO SAY HEY, THERE ARE SEVERAL DIFFERENT DEPARTMENTS THAT TOUCH SHIFT DETAIL FROM PERMITTING TO OBVIOUSLY PUBLIC SAFETY AS WELL AS TREASURY AND FINANCE OR HAVING SOMEONE YOU COULD SORT OF CROSS THOSE SILOS FROM THE DO IT SIDE TO UNDERSTAND WHAT THE TECHNICAL OPERATIONS CURRENTLY ARE, WHAT THE NEEDS ARE TO STAND UP A SYSTEM THAT IS MORE STREAMLINED, TRANSPARENT, EASIER TO ENSURE THAT CONSTITUENTS HAVE THEIR YOU KNOW, PERMITS IS ACTUALLY STAFFED AND THAT WE ENSURE THAT PUBLIC SAFETY OFFICIALS SHOW UP HAVING SOMEONE ACTUALLY GO IN TO UNDERSTAND ACROSS THE EXPERIENCE OF AS MANY DIFFERENT DEPARTMENTS WHAT'S NEEDED TECHNICALLY TO MAKE THAT POSSIBLE TO NAME SOME OF THE DEPARTMENTS WE'RE WORKING WITH RIGHT NOW TO BETTER UNDERSTAND EITHER A LARGER NEEDS A DEPARTMENT LEVEL OR ACROSS DEPARTMENT NEEDS. WE'RE WORKING WITH THE OFFICE OF THE PARKING CLERK OFFICE OF WORKFORCE DEVELOPMENT BCI LIFE AS WELL AND REALLY IS ABOUT CREATING FLAHERTY FOR WHAT THE CURRENT NEEDS ARE, WHAT THE CURRENT TECHNOLOGY STOCKS ARE TO DO. IT IS NOT TOUCHING SO WE CAN BETTER ADVISE ON HOW TO GET TECHNOLOGY NEEDS MET.  ONE POINT TO DOUBLE DOWN ON SANTA EMPHASIZE THAT THIS IS ABOUT COORDINATION NOT CENTRALIZATION CAN DO.  IT'S NOT DESIGNED TO MEET EVERY POSSIBLE TECHNOLOGICAL NEEDS. WE'RE HERE TO HELP ENSURE THAT IF WE DO HAVE A SOLUTION FOR A GIVEN NEED THAT WE CONNECT DEPARTMENTS TO THAT SERVICE AND IF NOT WE COACH AND BETTER TO GET THAT NEED MET EITHER BY PROCUREMENT OR THEIR OWN INTERNAL BUILD AND HAVING SOMEONE STAFF WE'RE ACTUALLY GOING OUT TO UNDERSTAND WHAT THE BUSINESS NEEDS ARE AND HOW THAT MAPS ON TO TECHNOLOGY SOLUTIONS.  TECHNOLOGY STACKS BY THE DRAM PROGRAM IS WHERE I THINK THE MAIN INVESTMENT THAT'S PAID OFF MOST MOST ACUTELY MOST RECENTLY I THINK AND THEN YET THE OTHER QUESTION I HAVE IS A FEW MORE QUESTIONS CHIEF YOU TALKED ABOUT INCONSISTENT STANDARDS WHETHER IT WAS YOU KNOW, WEBSITES, YOU KNOW, NOT ACTING THIS WEBSITE STANDARDS,  TECHNOLOGY STANDARDS OR EVEN LIKE CAPACITY INSIDE OF EACH DEPARTMENT. HAS IT HAS IT BEEN A COST ANALYSIS TO KIND OF FIGURE OUT WHAT IT WOULD TAKE IN ORDER TO, YOU KNOW, BRING EACH DEPARTMENT UP TO I GUESS A LEVEL OF STANDARD THAT THAT THAT DO IT HAS AND THEN ALSO IN ORDER FOR YOU RIGHT IN ORDER TO BRING THE CITY UP TO THE LEVEL OF STANDARD THAT YOU'RE LOOKING AT AND ACHIEVE HAS THERE BEEN THERE WAS WAS THAT COST OR HAS THAT PROCESS BEEN DONE?  YEAH. SO I DON'T THINK THAT THERE'S LIKE A SPECIFIC ANALYSIS ON AGAIN LIKE THE TECHNOLOGY AREAS THAT WE HAVE ARE DIVERSE BUT THERE'S A COUPLE OF AREAS WHERE I THINK THAT WE COULD SPEAK MORE CONCRETELY. SO FOR INSTANCE WHEN IT COMES TO THE WEBSITE WE RUN BUS CENTERED GOV WHICH WE THINK IS THE BEST GOVERNMENT WEBSITE IN THE KNOWN UNIVERSE BUT THERE ARE SOME IN THE RECENT PAST WE WORK WITH THE BOSTON PUBLIC HEALTH COMMISSION TO MIGRATE THE CONTENT FROM BPC WHICH IS TO HAVE THEIR OWN WEBSITE INTO BOSTON LOVE GOV THAT HAS SOME BENEFITS RIGHT? LIKE FIRST ALL OF THE CONTENT BECOMES SEARCHABLE WITHIN BOSTON THE GOV THEY DON'T HAVE TO INVEST LIKE ALL OF THE THINGS THAT WE INVEST IN TERMS OF SECURITY HOSTING AVAILABILITY WE GET TO BENEFIT FROM ALL OF THOSE PIECES OF INFRASTRUCTURE WITHOUT HAVING TO PAY EXTRA BUT THERE ARE OTHER DEPARTMENTS AND AGENCIES THAT HAVE THEIR OWN WEBSITE SO WE STILL HAVE BOSTON PLANNING DOT ORG WHICH IS THE FORMER BPA BPA THE BOSTON POLICE DEPARTMENT HAS THEIR OWN WEBSITE BOSTON PUBLIC SCHOOLS, THE BOSTON PUBLIC LIBRARY NOW NECESSARILY WE'RE SAYING THAT IT MAY MAKE SENSE TO MOVE EVERYTHING TO BOSTON THE GOV BUT WHAT WE DO SEE IS WHEN WE BRING SOME OF THESE SYSTEMS TO A SHARED PLATFORM THAT WE MAKE SURE THAT FOR INSTANCE WE DO AUDITS, WE DO A LOT OF WORK TO TRY TO MAKE SURE THAT ALL OF THE CONTENT IN BOSTON THE GARBAGE IS AT AN AID GRADE READING LEVEL. WE WORK VERY HARD TO MAKE SURE THAT IT IS ACCESSIBLE IN MULTIPLE LANGUAGES.  WE MAKE SURE THAT IT IS WHAT ACCESSIBLE THAT IT COMPLIES WITH ALL OF THE ACCESSIBILITY FOR PEOPLE THAT MIGHT HAVE VISUAL DISABILITIES AND MIGHT HAVE SO THOSE ARE THINGS THAT ARE EASIER TO ENSURE WHEN WE HAVE A SHARED RESOURCE AND THEN IT JUST BECOMES IF YOU HAVE TO PAY SOME BASE OVERHEAD IN TERMS OF YOU KNOW THE HOSTING THE SECURITY AND SOME OF THOSE PROGRAMMATIC BENEFITS.  BUT AGAIN WE SEE SO WE HAVE A PATCHWORK OF THINGS AND SOME OF SOMETIMES IT MAKES SENSE FOR PEOPLE TO HAVE DIFFERENT DIFFERENT WEBSITES AND DIFFERENT SYSTEMS FOR US THE PART THAT WE SEE IS LIKE THERE HASN'T NECESSARILY BEEN A MANDATE FOR SOMEONE TO HAVE IT BE THEIR JOB TO QUESTION WHY DO WE HAVE MULTIPLE AND WHEN SHOULD WE CONSOLIDATE TO ONE AND WHEN SHOULD WE MAKE THE EXCEPTION AND THAT'S WHERE WE HAVE FELT THAT THAT IS OUR ROLE BECAUSE IT JUST IF THERE IS NO GOOD REASON WHY WE SHOULD HAVE TO HAVE THE SAME THINGS THEN LET'S NOT HAVE TO HAVE THE SAME THINGS. SO IT JUST MAKES IT HARDER FOR HARDER TO MAINTAIN IS MORE EXPENSIVE TO MAINTAIN AND IT IS WORSE FOR THE PUBLIC BECAUSE THEN THEY HAVE TO BE NAVIGATING BETWEEN DIFFERENT PAGES AND THAT'S MORE CONFUSING FOR PEOPLE, RIGHT? AND NO NO COST SAVINGS ANALYSIS HAVE BEEN DONE ON IF WE WERE TO GET THAT RIGHT NO WE AGAIN THERE'S PROBABLY LIKE ON AN ANECDOTAL BASIS LIKE THERE'S LIKE SOLUTION BASED SOLUTION WHERE WE'VE SEEN ADVANTAGES TO DOING THAT. SO IF I HAVE TO GO BACK TO YOU ABOUT SOME WHERE I KNOW THAT WE'VE WE'VE SAVED MONEY BY CONSOLIDATING KIND OF OPERATING IN LIKE OPERATION AND TECHNOLOGY AND THE SAME THING AND THIS ONE TO BRING UP BECAUSE WE DO OPERATE A CONSOLIDATED CITYWIDE NETWORK THIS BONE THAT WHICH CONNECTS ALL OF OUR FACILITIES WE HAVE THE ABILITY OF RECOVERING COSTS FROM THE FEDERAL GOVERNMENT BECAUSE WE PROVIDE OUR DEPARTMENT PROVIDES INTERNET CONNECTIVITY TO SCHOOLS AND LIBRARIES. SO WE GENERATE LIKE MILLIONS OF DOLLARS TO THE CITY BECAUSE WE ARE OUR INTERNET PROVIDER AND SO THAT WOULD BE ONE EXAMPLE BUT AGAIN NOT A COMFORT . WE DON'T HAVE LIKE A COMPREHENSIVE COST ANALYSIS GUIDE AND THEN YOU KNOW YOU SPOKE TO THE INCREASING RELIANCE ON, YOU KNOW, CONSTITUENTS USING OUR WEBSITE AND AS YOU KNOW COLLECTING, YOU KNOW, MUCH MORE DATA. CAN YOU TALK TO US ABOUT STEPS TO IT IS DOING AND TO MAKING SURE THAT YOU KNOW OUR CITY AND OUR DATA IS PROTECTED AGAINST CYBER CYBERSECURITY THREATS?  I MEAN, YOU KNOW, GROWING RISKS OF DATA BREACHES RANSOMWARE RANSOMWARE AND CYBER ATTACKS. SO AGAIN WE HAVE A LOT OF VERY OUTSTANDING PEOPLE IN THE DEPARTMENT. BUT ONE OF THE CORE PILLARS OF DOING IT IS OUR CYBER SECURITY TEAM WHICH IS LED BY OUR CHIEF INFORMATION SECURITY OFFICER GREG MCCARTHY. SO WE'VE DONE A NUMBER OF THINGS AND THAT SOME THAT WE WOULD SHARE MORE PUBLICLY WE'VE EMPHASIZED MORE AROUND TRAINING AND SECURITY AWARENESS LIKE WE'VE INCREASED THE FREQUENCY WITH WHICH WE DO SECURITY AWARENESS TRAINING AT CITYWIDE TO FOUR TIMES PER YEAR. WE USED TO DO IT ONLY ONE TIME PER YEAR. WE'VE BEEN COORDINATED WITH ACROSS DIFFERENT TEAMS TO MAKE SURE THAT WE HAVE THE SAME CONSISTENCY APPROACH ON SECURITY AWARENESS. WE HAVE EXPANDED THE FOOTPRINT OF OUR IDENTITY MANAGEMENT SYSTEM WHICH AGAIN A LOT OF TIMES WE'RE TRYING TO FIGURE OUT WHERE DO WE GET CONVENIENCE AND SECURITY. SO THE INVESTMENTS IN ACCESS BOSTON WHICH IS OUR INTERNAL SECURITY AND IDENTITY MANAGEMENT SYSTEM AND WE WERE VERY EXCITED TO RECEIVE FUNDING FROM THE COUNCIL AND FROM THE ADMINISTRATION TO SUPPORT EXTERNAL FACING IDENTITY SECURITY MANAGEMENT. SO THAT'S SOMETHING THAT IS CURRENTLY UNDER PROCUREMENT SO YOU DON'T HAVE TO REMEMBER FIVE DIFFERENT PASSWORDS ONE FOR THE PERMITTING SYSTEM, ANOTHER ONE FOR THREE AND ONE ANOTHER ONE JUST ONE PASSWORD AND ONE IDENTITY. IT HELPS US PROTECT PEOPLE BUT IT ALSO ADDS CONVENIENCE SO WE KNOW THAT WE'RE UNDER CONSTANT THREAT AND FOR US BECAUSE WE'RE INTERCONNECTED THE LOWEST LEVEL OF SECURITY THAT WE HAVE ANYWHERE IN ANY OF OUR AGENCIES AND DEPARTMENTS THAT ARE CONNECTED THAT IS THE BIGGEST THREAT OF RISK AND WE'VE DONE A LOT OF WORK TO GET TOGETHER. BUT I THINK THAT AGAIN, GENERALLY WHAT WE'VE BEEN TRYING TO DO ON OUR SIDE IS THE BIGGEST RISK IS THE ASSETS THAT WE HAVE LIKE WHAT ARE THE SYSTEMS THAT WE OWN, WHAT ARE THE VULNERABILITIES THAT THEY HAVE AND THEN PRIORITIZING INVESTMENT IN THE AREAS WHERE WE KNOW THAT WE HAVE THE BIGGEST VULNERABILITIES AND I THANK YOU. THANK YOU, COUNCILOR . WELL, WE'LL GO TO COUNSELING MEJIA.  THANK YOU.  I JUST HAVE ONE QUESTION AND IT HAS TO DO WITH SOME OF THE DASHBOARDS PARTICULARLY LIKE THE OFFICE OF POLICE ACCOUNTABILITY AND TRANSPARENCY. JUST CURIOUS ABOUT THE STREAMLINING AND HOW ARE WE THINKING ABOUT AND MAKING IT A LITTLE BIT MORE CONSISTENT ACROSS BECAUSE THERE ARE SOME DEPARTMENTS THAT DO IT WELL BUT I'M JUST CURIOUS IF IT ALL FALLS UNDER DO IT LIKE HOW DO YOU ENVISION HELPING TO SUPPORT THAT? YEAH, ABSOLUTELY. AGAIN THIS IS WHERE WE HAVE A DYNAMIC RELATIONSHIP WITH A LOT OF DIFFERENT CLIENTS. SO IN THE CASE OF BUSINESS INTELLIGENCE OFTEN SAID LIKE THE TOOLS THAT RUNNERS ARE DASHBOARDS SO THAT WE HAVE BEEN MIGRATING FROM TABLEAU TO POWER BI THIS PAST YEAR THAT'S PARTIALLY WHAT BROUGHT THE DISRUPTION IN THE END OF THE OP ED DASHBOARDS WE ADD THIS OPERATING MODEL THAT WE HAVE A LOT OF TIMES WHAT WE END UP DOING IS THINKING OUR JOB IS TO BRING THE TOOLS TO BRING THE TRAINING AND THE EXPERTISE IS SOMETIMES WE CAN FACILITATE THE DATA BECAUSE WE HAVE THE DATA BUT OFTEN WE WORK WITH DEPARTMENTS TO MAKE SURE THAT THEY HAVE THE CAPACITY TO BE ABLE TO BUILD THEIR OWN DASHBOARDS AND THEIR OWN TOOLS AND OBVIOUSLY I THINK LIKE IN THE CASE OF OPE BUT THERE'S LIKE TRANSITION A LOT OF TRANSITION IN TERMS OF STAFF AND THAT MEANT THAT THE PEOPLE THAT WERE MANAGING SOME OF THE DASHBOARDS WERE A TRANSITION SO I DON'T WANT TO SPEAK FOR THEM BUT WE WE AGAIN WHAT WE ARE WORKING ON AND WE'VE MADE INVESTMENTS IN THIS IS TO TRY TO JUST KEEP LOOKING AT MY TEAM BECAUSE THEY'RE THE ONES THAT DO BUT THE TEAM YEAH YOU'RE ROLLING DEEP HERE. YEAH THERE, THERE THERE ARE SOME PEOPLE BUT WITH SO AGAIN WE'VE BEEN TRYING TO MAKE IT EASIER LIKE CREATING THE TRAINING CREATING THE RESOURCES OF THE WHEN THESE DEPARTMENTS SAY HEY WE NEED HELP YEAH YEAH THAT'S THE REASON WHY I ASK IS BECAUSE THAT'S THE THAT'S THE OBJECTIVE FOR TODAY'S HEARING IS TO REALLY THINK ABOUT HOW WE CLARIFY AND STABILIZE AND YOU KNOW, GIVE YOU ALL THE TOOLS AND THE RESOURCES AND THE RESPECT THAT YOU DESERVE TO BE A DEPARTMENT. RIGHT? AND SO I'M JUST THINKING OF THINGS THAT I'VE SEEN THAT I THINK THAT ARE REALLY GOOD EXAMPLES OF WHAT IT WOULD LOOK LIKE IF DO IT WAS THE ONE THAT WAS DOING IT LITERALLY RIGHT.  SO I THINK I JUST WANT TO UPLIFT THAT AND NAME THAT AS SOMETHING THAT REALLY STANDS OUT TO ME BECAUSE DESPITE WHATEVER TRANSITIONS ARE HAPPENING IN DIFFERENT DEPARTMENTS THERE'S A LEVEL OF CONSISTENCY AND QUALITY THAT IS COMING OUT. SO I DON'T HAVE A LOT OF QUESTIONS. I'M ALREADY ALL ON BOARD OBVIOUSLY I'M A SPONSOR SO CO-SPONSOR OF IT SO HERE AND GRATEFUL FOR THE OPPORTUNITY TO ASK QUESTIONS AND THANK YOU FOR YOUR WORK. THANK YOU COUNSELOR MEJIA COUNSELOR BURDEN THANK YOU, MADAM CHAIR.  THE ONE OF THE ISSUES THAT WE'VE COME ACROSS RECENTLY JUST WITH PROBLEM PROPERTIES AND ADDRESSES AND YOU KNOW THE THE IT SEEMS LIKE AN INABILITY FOR THE ASSESSING DEPARTMENT TO COORDINATE INSPECTIONAL SERVICES OR THE CODE ENFORCEMENT SO THAT WE CAN'T PUT A WE CAN'T ISSUE AND LEAN ON A PROPERTY BECAUSE WE DON'T HAVE WE DON'T HAVE ACCURATE AC DOESN'T HAVE ACCURATE ADDRESSES ADDRESS PARCELS AND YET ASSESSING DEPARTMENT SEEMS TO HAVE ALL THE RELEVANT INFORMATION TO BE ABLE TO SEND A BILL OUT. SO I'M NOT AN EXPERT IN THIS FIELD AT ALL. SO YOU KNOW I THINK THAT'S PART OF THE IN TERMS OF THE ENFORCEMENT AND HOLDING PROPERTY OWNERS ACCOUNTABLE,  IT'S REALLY IMPORTANT THAT WE HAVE ACCURATE INFORMATION THAT IT'S ACTIONABLE SO CAN YOU SPEAK TO THAT AND HOW YOU KNOW, AGAIN AS THIS CROSS ENTERPRISE COORDINATION AND COMMUNICATION THAT'S SORT OF CRITICAL TO THE SUCCESS OF YOUR OPERATION? SO CAN YOU SPEAK TO THOSE ISSUES A LITTLE?  YEAH, ABSOLUTELY. AGAIN, I THINK THAT FOR US WE THINK ABOUT THERE'S DATA AND INFORMATION UNDERPIN THE OPERATION OF EVERYTHING AT THE CITY AND I THINK THAT BEFORE DIGITAL TOOLS WE JUST ENDED UP TAKING LONGER TIME WHERE WE JUST LOST THE OPPORTUNITY TO VERIFY AND MAKE SURE THAT THINGS WERE CORRECT SO WE HAVE BEEN WORKING OVER THE PAST BOTH A FEW MONTHS BECAUSE WE GOT THE INVESTMENT FROM THIS BUDGET SEASON TO SECOND SOME CHATTER TO SOME OF MY TEAMMATES AND STONEMAN AND CHARLIE SHIELS AND THE FOLKS IN THE IN THE ANALYTICS TEAM HAVE BEEN DOING SOME RECONSTRUCTIVE SURGERY, IF YOU WILL OF KIND OF LIKE THE CORE DATA TOOLS THAT WE USED TO TRACK ADDRESSES INFORMATION ABOUT PROPERTIES, INFORMATION ABOUT OUR RIGHT OF WAY AND WE HAVE A LONG WAY TO GO BUT JUST THIS PAST WEEK HOPEFULLY THEY'RE NOT UPSET IF I THINK THAT YOU KNOW LIKE WE WENT LIVE THIS PAST WEEK IN THE NEW ADDRESS MANAGEMENT SYSTEM WHICH IS A GIS NATIVE SYSTEM IT REQUIRES COORDINATION BETWEEN PEOPLE AND DPD AS THE SO WE'LL TAKE A NOTE AROUND THE OWNERSHIP INFORMATION AND RUN SOME OF THE PIECES IN ASSESSING AGAIN IT'S IT'S PART OF A BROADER PROCESS BUT WE MADE SUBSTANTIAL PROGRESS IN CHANGING SOME OF THE CORE COMPONENTS OF INFRASTRUCTURE. AND TO YOUR POINT IF YOU KNOW I THINK THAT THE PUBLIC SOMETIMES WONDER DON'T THESE PEOPLE TALK TO EACH OTHER LIKE WHY DON'T YOU HAVE INFORMATION FROM ONE SYSTEM AND THE OTHER SYSTEM? AND THE REALITY IS THAT FOR US TO BE ABLE TO DO THAT YOU HAVE TO DO YOU HAVE TO GET ALL THE PARTS RIGHT YOU HAVE TO HAVE THE RIGHT PROCESSES, THE TRAINING FOR THE USERS THAT YOU NEED TO MOVE ALL THE STUFF AND BECAUSE WE WERE VERY LUCKY WE ALSO NEED THE RIGHT TECHNOLOGY AND WE HAVE VERY TALENTED PEOPLE THAT ARE BUILDING THE RIGHT PIECES OF TECHNOLOGY.  THE LAST PIECE IS JUST THE PREVIOUS ADDRESS MANAGEMENT SYSTEM THAT BOSTON HAD WAS KIND OF THE STATE OF THE ART AROUND 2012 LIKE IS AMAZING BUT IS BEFORE ADVENT OF A LOT OF NEW TECHNOLOGY. SO A LOT OF TIMES WE'RE GOING IN AND CHANGING THINGS THAT WERE GOOD BUT NEED REPLACEMENT THEY NEED TO BE UPDATED. SO WE'RE KIND OF THAT'S WHAT WE'RE WORKING FOR IS REPLACING THIS THIS SYSTEM SO THAT WE CAN GET MORE VALUE OUT OF THEM AND WHAT'S THE DIFFERENCE BETWEEN THE CITY OF BOSTON STREET ADDRESS MANAGEMENT SYSTEM AND THE STATES MASTER ADDRESS UNIQUE I.D. LIKE THEY HAVE A UNIQUE ID FOR EACH DO WE ARE WE GOING IN COORDINATION WITH THAT AND WE DO WE COMPLEMENT THAT? ARE WE ABLE TO TALK TO THAT SYSTEM AND THINK THAT I CAN GIVE JUST THE VERY PRELIMINARY ANSWER WE CAN GET TO THE EXPERTS. WE DO SHARE A LOT OF OUR INFORMATION IN FACT WITH THE STATE OR LIKE OUR STREETS ARE.  BUT SO WE IN A LOT OF CASES WE ARE THE ONES THAT GENERATE NEW ADDRESSES WHEN THERE'S A NEW CONSTRUCTION PROJECT, WHEN THERE'S A SUBDIVISION OR WHATNOT. SO WE'RE I BELIEVE THAT WE'RE THE ORIGINATORS OF THAT AND THEN I THINK THAT WE SHARE IT BACK TO THE STATE. BUT THAT'S PART THAT'S PARTIALLY WHAT WE WOULD HOPE TO DO BETTER IN THE FUTURE IS LIKE HOW DO WE SHARE AND CONSUME DATA FROM THE STATE AND FROM OTHER THIRD PARTIES AROUND THE ADDRESS AND STRUCTURES A LITTLE BIT BETTER?  THAT'S GOOD. AND THEN THE GIS SYSTEM I THINK IN THE PAST A LOT OF THAT THE BULK OF THAT WORK WAS DONE PERHAPS IN THE BPA OR THE VRA WAY BACK WHEN AND THEN WE HAD GIS AT DIFFERENT DEPARTMENTS IN THE CITY HAD THEIR OWN GIS PROGRAMS. ARE WE ABLE TO UNIFY ALL OF THAT AND KNOW THAT THE BPA IS A CITY DEPARTMENT? ARE WE ABLE TO SORT OF UNIFY IT AND MAYBE GET RID OF SOME OF THE REDUNDANCY THE SYSTEM AND HAVE IT BE MORE COMPREHENSIVE ACROSS THE BOARD? THAT'S A GREAT I WOULD HAPPY TO ENGAGE WITH OUR WITH OUR PARTNERS AT THE NEW CITY PLANNING DEPARTMENT.  WE'VE HAD A GREAT PRODUCTIVE RELATIONSHIP AND IN THE PAST FOR INSTANCE EVEN THEIR GSA ENVIRONMENT WAS HOSTED IN OUR SERVERS LIKE WE PROVISIONED THE INFRASTRUCTURE TO ENABLE THEM. I THINK THAT THERE MIGHT BE SOME OPPORTUNITIES TO REALIGN RESOURCES BUT WE HAVE A LOT OF ADMIRATION FOR THE GSA TEAM IN PLANNING DEPARTMENT AND WHAT WE HAVE BEEN DOING IN THE RECENT PAST IS BUILDING SOME CAPACITY AROUND SOME ENTERPRISE MANAGEMENT SO WE NEGOTIATE THE ENTERPRISE AGREEMENT CITYWIDE WHICH INCLUDED THE PDA.  WE PROVISIONED SOME OF THE CORE INFRASTRUCTURE BUT I THINK THAT THERE'S OPPORTUNITIES FOR US TO KEEP THE DIALOG AND SEEING HOW CAN WE AGAIN IN SOME SENSE HOW DO WE RAISE THE FLOOR SO THAT OTHER PEOPLE GET TO BENEFIT A LITTLE BIT FROM THOSE INVESTMENTS ACROSS THE BOARD? YEAH, VERY POWERFUL SOFTWARE WE SHOULD BE ABLE TO USE IT, GET THE BEST OF IT. THANK YOU. THANK YOU MADAM CHAIR.  THANK YOU COUNCILOR BURDEN I DO WANT TO ACKNOWLEDGE THE FACT THAT WE'VE BEEN JOINED THERE WAS GOING TO BE A SECOND ADVOCATE PANEL BUT I THINK WE'LL GO AHEAD AND INTRODUCE THEM IN THE EVENT THAT MY COLLEAGUES HAVE QUESTIONS NOW I DO HAVE QUESTIONS FOR YOU SO DON'T WAIT A SECOND BUT I DO WANT TO ACKNOWLEDGE THEM BECAUSE SOME OF THEM HAVE A HARD STOP AND 30 MINUTES. SO I WANTED TO OPEN UP THE FLOOR TO FOLKS AND I APOLOGIZE I SHOULD HAVE DONE THIS BEFORE BUT DIDN'T KNOW ABOUT THE HARD STUFF UNTIL NOW.  AND WE HAVE HEIDI NORMAN WHO WHO'S THE CIO FROM THE DEPARTMENT INNOVATION AND PERFORMANCE FROM PITTSBURGH, DENISE LYNN REIDEL I APOLOGIZE IF I SAID YOUR NAME WRONG. CHIEF INNOVATION OFFICER FROM DO IT IN THE CITY OF SOUTH BEND AND PATRICK MCCORMICK WHO'S THE CIO OF THE CITY OF CAMBRIDGE IS FROM THE INFORMATION TECHNOLOGY DEPARTMENT.  I DON'T HAVE ANY QUESTIONS FOR THEM QUITE YET SO I'M GOING TO FOCUS IN ON DO IT HERE AND IN BOSTON AGAIN JUST THANK YOU AGAIN FOR YOUR WORK ON EVERYTHING. I KNOW THAT YOU ARE DOING A AN ASSESSMENT OF ALL CITY DEPARTMENTS AND THEIR I.T SYSTEMS PROGRAMS AND SOFTWARE AND UNDERSTAND THAT THAT IS A HUGE LIFT I THINK IN ONE OF THE SLOT SLIDES IN ONE OF THE SLIDES I THINK IT'S THE SECOND ONE YOU TALK ABOUT THE IMPACT ON CONSTITUENTS THAT EMERGES FROM THESE OPERATIONAL CHALLENGES AND I'VE SAID IT MANY MANY TIMES WE ARE WE ARE OF SERVICE TO OUR CUSTOMERS WHO ARE THE CONSTITUENTS AND WE HEAR IT EVERY SINGLE DAY THE THERE'S WORDS INCONSISTENT, INACCESSIBLE, REDUNDANT,  CONFUSING, INEFFICIENT LIKE ALL OF THAT AND THESE ARE THINGS THAT WE HEAR EVERY DAY FROM FROM OUR RESIDENTS AND SO I'M SO GRATEFUL THAT THERE IS WORK BEING DONE TO RECTIFY THAT FOR ME I'M FOCUSED THIS ORDINANCE AND MAKING SURE IT HAS EVERYTHING THAT YOU NEED TO DO EVERYTHING THAT YOU OUTLINED RIGHT. YOU HAD TALKED ABOUT PROCUREMENT, YOU TALKED ABOUT OVERSEEING TECH PLANNING AND BUDGETARY FUNCTIONS AND PROVIDING SUPPORT TECH RELATED WORKFORCE AND PLANNING EFFORTS . IS THERE ANYTHING HERE BECAUSE THIS PRESUMABLY WILL GO TO A WORKING SESSION IS THERE ANYTHING NOW THAT WE SHOULD BE LOOKING INTO TO INTEGRATE INTO THIS? DO YOU HAVE ANY FEEDBACK ON THE LANGUAGE NOW?  IF NOT THAT'S OKAY. THERE WILL BE A WORKING SESSION BUT I JUST WANTED TO ASK WHILE YOU ALL ARE HERE IN FRONT OF US. YEAH NO I APPRECIATE IT. YEAH I KNOW WE'D APPRECIATE HAVING THE WORKING SESSION SO THAT WE CAN GET INTO THE INTO THE TALKS AGAIN.  WE'RE WE'RE GRATEFUL FOR THE COUNCIL FOR BRINGING THIS FORWARD BUT THERE'S NO IMMEDIATE REACTION. SO AGAIN WE'VE BEEN THINKING ON OUR END ABOUT AND CONVERSATIONS WITH MAYOR WU AND WITH HER TEAM. WHAT ARE THE PIECES THAT WOULD BE COMPLEMENT TO DO ON THE EXECUTIVE SIDE AND AS YOU MENTIONED IS I THINK THAT THERE'S AN UNDERSTANDING THAT THERE'S OPPORTUNITY IS TO DO THIS AND SO BUT I THINK THAT WE CAN DIG INTO THE TEXT IN A WORKING SESSION IF THAT'S OKAY . OF COURSE THAT'S THAT'S PERFECTLY FINE WITH ME IN THE APRIL HEARING YOU HAD TALKED ABOUT MIRRORING THE 2016 EFFORTS AS EXECUTIVE OFFICE OF TECHNOLOGY SERVICES AND SECURITY.  IS THERE ANYTHING THAT WE SHOULD BE LOOKING FOR IN THAT? DO YOU PLAN TO PROVIDE ANY FEEDBACK BASED ON ON THE STATE LEVEL PIECE OF LEGISLATION? YEAH, I THINK THAT FOR THE WORKING SESSION WE CAN BRING A LITTLE BIT SOME RESEARCH THAT WE'VE DONE ABOUT DIFFERENT MODELS. THE STATE WENT WITH A VERY CENTRALIZED MODEL AND AGAIN I THINK THAT THEY WERE RESPONDING TO SOME SIMILAR IDEAS. I THINK THAT RIGHT NOW OUR THOUGHT WOULD BE THERE'S LESS OF A DRIVE FOR CENTRALIZATION AND MORE AROUND COORDINATION BUT YEAH, I THINK THAT AGAIN WE LOOK THE FEDERAL LEGISLATION AS WELL THE ENABLING OF THE CIO COUNCIL AT THE FEDERAL LEVEL WE LOOKED AT THE AT THE STATE, THE COMMONWEALTH OF MASSACHUSETTS AND WHAT THEY DID AND AGAIN I THINK THAT THIS IS IT'S JUST A PIECE OF WHAT I THINK WOULD BE SEEN AS BEST PRACTICE OF JUST MAKING SURE THAT IT IS CLEAR AROUND AUTHORITIES THAT WE'RE NOT IN A MOMENT OF CRISIS THAT YOU'RE NOT STEPPING OVER EACH OTHER ABOUT TRYING TO FIGURE OUT WHO HAS THE AUTHORITY TO DO WHAT BUT ALSO THAT YOU'RE PROACTIVE.  THERE'S A LOT OF VALUE TO BE HAVE EVEN OUTSIDE OF AN EMERGENCY SETTING WHERE WE CAN START BUILDING SOME OF THESE THINGS. AND I THINK AGAIN THE THE COMMONWEALTH JUST WON A BIG AWARD FOR BEST STATE IN TERMS OF DIGITAL EXPERIENCES.  SO IF NOTHING ELSE YOU SEEM TO BE REAPING THE REWARDS OF THEIR THEIR INVESTMENTS SO SO AND ONE TOTALLY SEPARATE QUESTION YOU HAD TALKED ABOUT IN THE LAST HEARING AND WHILE I HAVE YOU HERE YOU'RE COMPLETING AN ASSESSMENT REPORT WITH THE RECOMMENDATIONS TO MODERNIZE OUR INFRASTRUCTURE.  HOW'S THAT GOING? SO THE THE ASSESSMENT IS COMPLETE AND I THINK THAT WHAT WE CAN WORK ON OUR END IS DOUBLE CHECK TO SEE WHEN WE CAN RELEASE THE FINAL VERSION OF THE ASSESSMENT IF NOTHING ELSE LIKE IF IT'S READY WE COULD EVEN THINK ABOUT TRYING TO BRING IT TO THE WORKING SESSION AND SO WE'VE THE BULK OF THE WORK IS COMPLETED.  I THINK THAT WE'RE JUST WORKING ON MAKING SURE THAT THE REPORT ON THE CONTENT THIS THE WAY WE LOOKED AT FINANCIAL MANAGEMENT AROUND STAFFING, AROUND SERVICE MANAGEMENT, EVEN SOME OF THE SLIDES THAT WE SHOWED TODAY LIKE IN THE PAST WE DIDN'T HAVE AN INVENTORY OF HOW MANY PROGRAMS OR SERVICES WE DELIVERED, HOW MANY TEAMS THAT WE HAVE.  THAT'S SOME OF THE DATA THAT WE SHARED.  THE TELLING WAS COMING FROM THE ASSESSMENT THANK YOU.  THANK YOU SO MUCH. THAT'S IT FOR ME . I DO WANT TO PROVIDE THE OPPORTUNITY FOR ANYBODY ON THE CALL UNLESS CHAIR YOU HAD A AN IDEA OF WHO WANTS TO GO FIRST IF ANYBODY HAD ANY OPENING REMARKS OR TESTIMONY INTRODUCTORY TESTIMONY BEFORE WE GET INTO QUESTIONS TODAY, DID YOU HAVE ANYBODY THAT WANTED TO GO FIRST? I THINK ANYONE SAID THEY WANTED TO GO FIRST SO I'LL LEAVE IT UP TO THEM. OKAY. DID ANYBODY ON ON ZOOM HAVE ANY TESTIMONY THAT THEY'D LIKE TO PROVIDE BEFORE I PASS IT TO MY COLLEAGUES FOR ANY OF THEIR QUESTIONS FOR YOU FOLKS SEEING AND HEARING NONE OF OH, GO AHEAD. I APOLOGIZE. THIS IS PAT MCCORMICK.  I'LL BE SUPER BRIEF AND MOSTLY I THINK HIGHLIGHT SOME OF THE THINGS THAT HAVE ALREADY BEEN SAID AND THANK YOU COUNSELORS AND EVERYONE FOR INCLUDING MEJIA.  I THINK THIS IS REALLY IMPORTANT. IT'S GREAT THAT BOSTON IS TACKLING THIS. NEEDLESS TO SAY IT'S A COMMON CHALLENGE AS I THINK OTHERS WILL SAY IN BOTH THE PUBLIC AND PRIVATE SECTOR TRYING TO ACHIEVE THAT BALANCE BETWEEN CENTRALIZATION, DECENTRALIZATION AND SHARED I.T INFRASTRUCTURE AND APPLICATIONS . I ALSO JUST WANT TO SAY YOU KNOW, WE BEING A NEIGHBOR WE REALLY ADMIRE WHAT'S GOING ON IN BOSTON SANTIAGO VERY GENEROUS WITH HIS TIME. WE RAN INTO EACH OTHER AT MIT EARLIER THIS MONTH AND WE ARE SURROUNDED BY MUCH MORE EXCITING TECHNOLOGY LEADERS GLOBALLY AND TOPICS BUT YOU KNOW WE TOOK SOME TIME TO COMPARE NOTES ON MUNICIPAL I.T AND THAT'S SUPER VALUABLE AND HE HE AND HIS TEAM ARE VERY COLLABORATIVE SO WE REALLY VALUE THAT. SO I GUESS I'LL JUST SAY A FEW THINGS CAMBRIDGE WE'RE MUCH SMALLER SCALE SO SOME OF THESE THINGS ARE A LITTLE EASIER.  I'VE BEEN WITH THE CITY ABOUT FOUR AND A HALF YEARS AND WE DID HAVE A PROCESS PRECEDING ME THAT TO GET BETTER GOVERNANCE AROUND I.T. I WAS REALLY HAPPY TO FIND THAT WHEN I ARRIVED AND WE'VE MADE SOME IMPROVEMENTS I THINK AS WE'VE HEARD FROM SANTI AND HIS TEAM WHATEVER YOU DO FOR PROCESSES AND THAT'S REALLY IMPORTANT IT IS ALSO ABOUT TRUST AND TRANSPARENCY IN ORDER TO HAVE THAT CONNECTION BETWEEN THE BUSINESS OWNERS STAKEHOLDERS AND I.T. I'LL JUST MENTION WE TALKED ABOUT THE LEGISLATION AT THE STATE LEVEL AND THAT'S I SPENT NEARLY THREE YEARS FROM THE DAY ONE OF THAT NEW AGENCY HELPING TO SET THAT UP.  MY ROLE WAS AROUND THE I.T INVESTMENTS ACROSS ALL THE EXECUTIVE AGENCIES AND SO THAT THAT WAS AN EFFORT TO DO SOMETHING SIMILAR HERE VERY MUCH FOLLOWING THE LEGISLATION AS WAS ALREADY MENTIONED AND THE BASIC THEME IS AND I THINK THIS IS GENERALLY BEST PRACTICE IS SHARING INFRASTRUCTURE KEEPING APPLICATIONS AS CLOSE AS POSSIBLE TO THE TO THE BUSINESSES INVOLVED.  HAVING SAID THAT SOME APPLICATIONS ARE ENTERPRISE AND REALLY NEED NEED TO SCALE IN A DIFFERENT WAY BUT IN SOME APPLICATIONS ARE MORE CATER TO PARTICULAR BUSINESS NEEDS. HOWEVER THAT GOVERNANCE AND AND COLLABORATION AROUND THOSE PRINCIPLES OF INVESTMENT FROM I.T TO POLICY PRIORITIES FOR THE ORGANIZATION AND TO INVENT GOOD INVESTMENT PRINCIPLES LIKE KNOWING THAT THERE'S A SOUND BUSINESS CASE AND THAT THE OUTCOMES ARE CLEAR AND THE METRICS HAVE BEEN DETERMINED AND THAT EVEN IF IT IS A IMPORTANT PRIORITY, A POLICY PRIORITY EVEN IF IT HAS SOUND I.T ELEMENTS THAT YOU NEED THAT THAT SORT OF I.T THAT INVESTMENT KIND OF BUSINESS CASE TO MAKE SURE IT SUCCEEDS. WE ALL KNOW IT CAN HAVE A A POOR SUCCESS RATE WITHOUT ALL THE ELEMENTS AND JUST TO BREAK DOWN AND AGAIN I THINK I'M MOSTLY HIGHLIGHTING WHAT'S ALREADY BEEN SAID ON THE I.T ALIGNMENT VERY MUCH ABOUT EVEN IF IT'S SOMETHING ONLY IN CERTAIN PARTS OF THE ENTERPRISE THAT THE INTEROPERABILITY AND STANDARDS ARE KEPT IN MIND SUSTAINABILITY AND SCALABILITY ARE KEPT IN MIND AND AS WAS MENTIONED CYBER SECURITY AND I THINK THAT'S AN ONGOING EFFORT WITH WITH OUR HERE IN CAMBRIDGE WE HAVE SOMETHING CALLED EGO FOR E-GOVERNANCE AND WE MEET EVERY TWO WEEKS THERE'S A CYCLICAL PROCESS ASSOCIATED WITH OUR BUDGET BUT WE ALSO TAKE REQUESTS ACROSS THE THE ENTIRE ENTERPRISE AT ANY TIME FOR A PROPOSED I.T INVESTMENTS AND WE HAVE AN ONLINE AND THAT REALLY GUIDES OUR COLLEAGUES INTO FOCUSING ON WHAT IS THE BUSINESS NEED WHAT WHAT IS THE SOLUTION AND TRY NOT TO BE TOO TECHNOLOGY DRIVEN SO THAT WE CAN RESPOND AND WE NEED TO BE RESPONSIVE IN ORDER TO MAINTAIN THAT TRUST WE NEED TO BE TRANSPARENT IN ORDER TO MAINTAIN THAT TRUST AND THAT THAT'S AN ONGOING CONSTANT EFFORT.  SO THOSE ARE JUST A FEW POINTS THAT I THOUGHT WERE WORTH HIGHLIGHTING GIVEN WHAT'S BEEN SAID ALREADY. THANK YOU THANK YOU PATRICK.  DO WE HAVE HEIDI ON FROM PITTSBURGH AT ALL TO GIVE ANY TESTIMONY? YES. HI. GOOD AFTERNOON.  MY NAME IS HEIDI NORMAN. I AM THE CIO IN THE CITY OF PITTSBURGH AND DIRECTOR OF THE DEPARTMENT OF INNOVATION PERFORMANCE.  I WANT TO SAY WE HAVE LONG ADMIRED BOSTON'S DATA PROGRAM AND I'M HAPPY TO GET THE TESTIMONY TODAY. I THINK I'VE BEEN LISTENING TO THE ENTIRE CONVERSATION AND I THINK YOU GUYS ARE ON A REALLY GOOD TRAJECTORY.  YOU SEEM TO RECOGNIZE A LOT OF THE SORT OF STANDARD ISSUES THAT WE EXPERIENCE IN GOVERNMENT AND PITTSBURGH HAS BEEN VERY PROACTIVE IN CREATING REALLY GOOD DATA GOVERNANCE,  UTILIZING LEADERS ACROSS A NUMBER OF OUR DIFFERENT DEPARTMENTS AND PUBLIC SAFETY BUREAUS TO HELP GUIDE US ON THE BEST WAY TO PROVIDE OVERSIGHT IN TERMS OF OUR OPEN DATA AND TRANSPARENCY AS WELL AS ISSUES SUCH AS DATA PRIVACY, CREATING DATA DICTIONARY FOR THE GOVERNMENT AND OF COURSE MOVING INTO EXCITING NEW AREAS LIKE A.I. AND I THINK THE ITEMS THAT BOSTON IS TALKING ABOUT ARE DIRECTLY IN LINE WITH ALL OF THOSE AND I'M HERE TO ENCOURAGE YOU TO KEEP GOING AND TO APPROVE THE ORDINANCE THAT YOU HAVE BEFORE YOU AND IF YOU HAVE ANY QUESTIONS I'M HAPPY TO ANSWER THEM. THANK YOU VERY MUCH FOR TAKING THE TIME TO BE HERE ALL THE WAY FROM PITTSBURGH.  DO WE HAVE DENISE ON FROM SOUTH BEND?  HI EVERYONE. MY NAME IS DENISE FLYNN. READ ALL I'M THE CHIEF INNOVATION OFFICER FOR THE CITY OF SOUTH BEND, INDIANA AND HEAD OF THE CITY'S DEPARTMENT OF INNOVATION AND TECHNOLOGY.  I JUST WANT TO AGREE WITH MOST OF THE THINGS THAT WERE SAID TODAY BY SANTI AND HIS TEAM. WHAT WE FOUND IN SOUTH BEND IS THAT, YOU KNOW, CENTRAL GOVERNANCE FOR DATA AND I.T. AND PROCUREMENT FOR TECHNOLOGY HAS REALLY BEEN THE ORIGINS OF A LOT OF COST SAVINGS EFFICIENCY, PROJECT SOURCING AND SERVICE DELIVERY.  AND SO IT'S GIVEN US THE POWER TO IDENTIFY AREAS OF VULNERABILITY JUST LIKE WHAT SANTEE SATISFIED WITH OUR GROWING CYBERSECURITY PORTFOLIO, IT'S ALSO BEEN ABLE WE'VE BEEN ABLE TO IDENTIFY NEW AREAS OF VALUE YOU KNOW PARTS OF THE CITY OR DIFFERENT DEPARTMENTS AND TEAMS THAT ARE READY OR NOT RIGHT?  SO THERE ARE A LOT OF OPPORTUNITIES AND THREATS ON THE HORIZON. I FEEL LIKE FOR LOCAL GOVERNMENT THAT REALLY MAKE THIS TYPE OF GOVERNANCE ESSENTIAL FOR PROPER OPERATIONS . AND SO I REALLY JUST COMMEND THE CITY OF BOSTON FOR CONSIDERING THIS.  SANTE BUILT A GREAT GOVERNANCE STRUCTURE IN SOUTH BEND WHICH I'VE INHERITED AND HAVE TAKEN ADVANTAGE OF AND SO I SEE THAT HAPPENING IN BOSTON AND YOU KNOW, I THINK FOR ESPECIALLY OUR SMALL CITY IT'S WORKED OUT VERY WELL AND I JUST WISH YOU GUYS THE BEST OF LUCK ON YOUR DIGITAL TRANSFORMATION JOURNEY . THANK YOU SO MUCH. GEEZ, I HAD NO IDEA SANDY WOW. OKAY THAT THAT'S GREAT TO KNOW THE CITY OF SOUTH BEND HOME OF THE FIGHTING IRISH AND SANTE GARCES AND MAYOR PETE BUI ALSO WHO I LIKE OKAY I'LL PASS IT OVER TO LEAD SPONSOR COUNCILOR WORRELL THANK YOU EVERYONE FOR YOUR TESTIMONY IF YOU HAD A CHANCE TO REVIEW THE ORDINANCE I WOULD LIKE TO SEE IF YOU GUYS HAD ANY FEEDBACK ON ANY RECOMMENDATIONS, ANY SUGGESTIONS ON YOU KNOW, LANGUAGE WE CAN ADD YOU KNOW EITHER BASED ON YOUR EXPERIENCE I MEAN YOUR CURRENT ROLES SEEING THAT WE'RE GOING TO BE GOING IN TO WORK IN SESSION TO MAKE SURE THAT WE MEET THE MOMENT AND MAKE SURE THAT YOU KNOW, WE GIVE OUR DO A TEAM YOU KNOW, ALL THE TOOLS NECESSARY TO TO TO MEET THIS MOMENT.  HI, THIS IS HEIDI MORMON I WAS NOT GIVEN A COPY OF THE ORDINANCE TO REVIEW.  OKAY.  SO I WOULD JUST GO DOWN LIKE A LIST OF RESPONSIBILITIES JUST RATHER QUICKLY. SO ESTABLISHED BECAME POLICIES AND GUIDELINES RELATING TO BOTH SOFTWARE AND HARDWARE INCLUDING BUT NOT LIMITED TO CRMS GOVERNMENTAL WEBSITES, SURVEY EQUIPMENT, DATABASE MANAGEMENT TOOLS, DIGITAL SUBSCRIPTIONS AND ACCOUNT MANAGEMENT, DIGITAL INFRASTRUCTURE ASSETS NUMBER TWO ESTABLISHED DATA COLLECTION STORAGE AND ACCESS PROTOCOLS.  NUMBER THREE MAINTAIN, MODERNIZE AND SECURE CITIES TO TECHNOLOGY TECHNOLOGY INFRASTRUCTURE FOR DESIGN DEVELOP AND UNIFY CITIES WEB WEB PRESENT AND FIVE DEVELOP,  IMPLEMENT AND MAINTAIN IN CONSULTATION WITH THE VARIOUS DEPARTMENT CHIEFS AND DIRECTORS AND TO BASE SYSTEM FOR THE PROVISION OF SERVICES AND THEN SIX COORDINATE WITH OTHER AGENCIES AND QUASI INDEPENDENT AGENCIES TO IMPLEMENT SAID POLICIES TO THE EXTENT NECESSARY.  I KNOW I READ THAT RATHER QUICKLY BUT I WANTED TO SEE IF YOU GUYS WANTED TO RESPOND IF THERE'S ANYTHING THAT I DIDN'T SAY THAT SHOULD BE INCLUDED OR ANYTHING THAT YOU COULD JUST SAY OFF THE TOP OF YOUR HEAD ON WHAT YOU KNOW THE DUTIES OF YOUR CURRENT ROLE IS IN YOUR CODIFIED CITY IS I'M NOT SURE IF I HEARD ANYTHING ON PROCUREMENT IN TERMS OF REVIEWS OF ANY APPLICATIONS OR DATA SETS THAT MIGHT BE PURCHASED. I THINK IT IS IMPORTANT IF THAT'S NOT INCLUDED IT IS IMPORTANT THAT THOSE FOLKS WHO HAVE EXPERTISE IN THESE AREAS ARE LOOKING TO MAKE SURE THAT ALL APPLICATIONS AND ANY KIND OF I.T THAT THAT IS ACQUIRED BY THE CITY IS MEETING GUIDELINES PARTICULARLY AS IT RELATES TO COMPLIANCE ISSUES IN CRIMINAL JUSTICE AND FINANCE AND KEEPING PEOPLE'S DATA SAFE.  SO THAT IS SOMETHING THAT YOU MIGHT WANT TO BE DISCUSSING IF THAT ISN'T ON THE TABLE ALREADY IF EVERYTHING ELSE THAT I HEARD SOUNDS REALLY GOOD I WOULD SAY THAT THERE ARE OPPORTUNITIES THAT PITTSBURGH HAS FOUND TO BE ENORMOUSLY BENEFICIAL WHEN TALKING ABOUT NOT ONLY WHETHER WE SHOULD PROCURE A MAJOR PIECE OF SOFTWARE FOR THE CITY BUT WHAT THE BUSINESS CASE FOR IT IS AND HOW WE'RE FINANCING IT AND WE USE A GOVERNANCE COMMITTEE MADE UP OF PEOPLE FROM AGAIN ACROSS THE CITY TO BE ABLE TO DISCUSS THOSE THINGS AND I THINK IT HAS GONE A LONG WAY TO HELPING EVERYONE WORKING TOGETHER TO DETERMINE HOW WE ARE. WE CAN BEST STEWARD THE PRECIOUS TAX DOLLARS THAT WE HAVE TO SPEND ON THESE TYPES OF SYSTEMS AND TO BE MORE OPEN AND TRANSPARENT NOT ONLY WITHIN THE CITY BUT ALSO WITH THE PUBLIC. THANK YOU.  THANK YOU. I WOULD SORRY I WAS GOING TO JUST ECHO THOSE COMMENTS I THINK AND I DON'T KNOW THAT IT NEEDS TO BE CODIFIED BUT CERTAINLY IN CAMBRIDGE WE RELY ON ESSENTIALLY AN INVESTMENT ADVISORY BOARD AND ALSO UNDERSTANDING THE IMPACT ON OPERATIONAL BUDGETS.  SO ASIDE FROM THAT GROUP THAT MEETS REGULARLY TO TO REVIEW INVESTMENT AND LOOK AT REQUESTS, WE WE REALLY RELY ON OUR FINANCE DEPARTMENT IN OUR PURCHASING DEPARTMENT WHO IN TURN WILL SAY HEY, HAVE YOU CHECKED WITH I.T. ON THIS?  AND THEY MIGHT ALREADY HAVE SOME TOOLS THAT ARE AVAILABLE FOR EXAMPLE, YOU KNOW, WHAT'S THE PROBLEM THAT YOU'RE TRYING TO SOLVE VERSUS YOU WANT THIS SOFTWARE SO IN AS MUCH AS YOU CAN BEGIN SOME OF THAT PROCESS? I THINK IT'S IT'S HELPFUL AND IMPORTANT. AND JUST TO GIVE ONE OTHER EXAMPLE SOMETHING THAT CAME UP HERE ABOUT THREE YEARS AGO AND WORKING IN OUR ANNUAL BUDGET CYCLE WE FOUND THAT THAT TOOLS WERE BEING USED WHICH DEPARTMENTS SAW AS FREE BECAUSE THEY DIDN'T COST ANYTHING AND THEY DID VIOLATE TERMS OF PRIVACY AND DATA BECAUSE OF COURSE AS WE KNOW FOR FREE IS A REALLY FREE IN I.T. SO WE WORKED WITH OUR FINANCE COLLEAGUES AND IN OUR ANNUAL BUDGET BOOK THERE'S ACTUALLY GUIDANCE THAT SAYS EVEN IF YOU DON'T NEED MONEY EITHER BECAUSE YOU HAVE IT IN YOUR BUDGET OR BECAUSE IT DOESN'T COST ANYTHING, YOU STILL NEED IT TO BE IN THE LOOP TO LOOK AT THIS. SO YOU KNOW, FOR FOR FOR WHAT IT'S WORTH I THINK AND I THINK THAT'S ITERATIVE IN TERMS OF BUILDING SOMETHING THAT'S THAT'S MATURE BUT I THINK THOSE ELEMENTS ARE IMPORTANT. THANKS.  I LOVE TO CONCUR WITH EVERYTHING PATRICK JUST SAID ABOUT $0 ITEMS AS WELL. THAT'S ACTUALLY A WEAKNESS IN OUR CURRENT GOVERNANCE STRUCTURE AND PROCESS. BUT WHETHER IT'S A $0 PILOT OR IT'S A A GRANT FUNDED PIECE OF TECHNOLOGY FOR INSTANCE, WHICH DOES HAPPEN YOU KNOW,  IT'S FOR SECURITY PURPOSES AND ALSO FOR STRATEGIC PLANNING PURPOSES REALLY SHOULD BE AN ADVISOR AT THE TABLE AND SHOULD BE INVOLVED IN THAT WORK AND SO MAKING SURE THAT THAT IS COVERED IS IMPORTANT.  THANK YOU.  I HAVE NO FURTHER QUESTIONS FOR THE SECOND PANEL. THANK YOU. THANK YOU SO MUCH COUNCILOR WIRRAL COUNCIL BRENNAN DO YOU HAVE ANY QUESTIONS FOR THE SECOND PANEL ? I'M CURIOUS FROM MY COLLEAGUES FROM OTHER MUNICIPALITIES IN TERMS OF INFORMATION TECHNOLOGY IN THE IN THE SPACE OF FACILITIES MANAGEMENT AND CAPITAL PLANNING.  I JUST WONDERING THIS IS MAYBE A SLIGHTLY TANGENTIAL QUESTION BUT SINCE I HAVE YOU HERE DO YOU DO YOU HAVE A SYSTEM I KNOW DC HAS A SYSTEM WHEREBY THEY TRACK CAPITAL INVESTMENT PROJECTS, YOU KNOW A CAPITAL PLAN OUT OVER A FIVE YEAR PERIOD AND THEY KNOW WHERE TO START BEGIN START TO FINISH SORT OF TRACKING SYSTEM ON A DIGITAL PUBLIC FACING DASHBOARD. DO DO YOU FOLKS DO ANYTHING LIKE THAT?  NO DEPENDS ON THE SIZE OF THE CITY OF COURSE BUT DO YOU DO ANYTHING LIKE THAT?  WELL I CAN JUMP IN FIRST COUNCILOR AND WE DO. AND IN CAMBRIDGE THERE ARE SEVEN PARALLEL TRACKS FOR MAJOR CAPITAL INVESTMENTS IN BUILDING AND CONSTRUCTION AND IN IT. SO THOSE ARE BOTH TRACKED AS PART OF THE OVERALL CAPITAL INVESTMENT PLANNING.  AND YOU KNOW, I THINK YES, TO YOUR POINT WE DO HAVE A DASHBOARD WE'RE ABLE TO SEE,  YOU KNOW, MANY OF THESE PROJECTS AND IT SPANNED MULTIPLE YEARS.  WHAT'S THE INITIAL INVESTMENT UNTIL IT TURNS INTO AN OPERATIONAL COST? OKAY, GOOD. THANK YOU.  THANK YOU, MADAM CHAIR. THAT'S ALL I HAD. THANK YOU SO MUCH,  COUNCILOR BRERETON. I DON'T HAVE ANY ADDITIONAL QUESTIONS. I JUST AM REALLY GRATEFUL THAT FOLKS FROM AROUND THE COUNTRY EVEN ACROSS THE RIVER FROM CAMBRIDGE CAME TO PROVIDE THEIR EXPERTISE AND THEIR COMMENTS. IT SOUNDS LIKE COUNCILOR WORRELL HAS ONE MORE QUESTION AND THEN WE'LL GO TO HIM AND THEN WE'LL WRAP.  YEAH, A LITTLE OFF TOPIC BUT JUST CURIOUS AND A QUESTION FOR FOR EVERYONE.  HOW IS YOU KNOW ALL CITIES ARE LEVERAGING AI TECHNOLOGY TO IMPROVE EFFICIENCY AND ENHANCE PUBLIC SERVICE. I GUESS WE CAN START RIGHT HERE AT HOME AND THEN GO TO I GUESS THIS SO AGAIN THIS IS AN AREA WHERE WE ARE EXCITED. WE THINK THAT BOSTON HAS BEEN LEADING SOME OF THIS WORK, PARTICULARLY BEING DILIGENT AND THOUGHTFUL ABOUT HOW ARE WE DOING THIS IN A RESPONSIBLE WAY. SO WE HAVE ACTUALLY ONE OF OUR FIRST PUBLIC USE CASES AROUND THE COUNCIL . SO A FEW YEARS A FEW MONTHS AGO WE HAD THE THERE'S A REQUEST FROM COUNCILOR FERNANDES HENDERSON AROUND IMPROVING THE ACCESSIBILITY OF THE ROLL CALL AND HOW THE VOTING RECORD OF THE COUNCIL . WE CREATED A VERSION OF THAT WEBSITE THAT HAS 20 WORD SUMMARIES THAT ARE AUTOMATICALLY GENERATED THROUGH A LARGE LANGUAGE MODEL THAT SERVES TWO PURPOSE ONE AND MAKES IT A LITTLE BIT EASIER FOR PEOPLE TO UNDERSTAND WHAT THE VOTE IS LIKE.  IT'S A LITTLE BIT MORE ACCESSIBLE. BUT THE OTHER THING IT'S ALSO IT ENABLED US TO CREATE A BETTER VISUAL EXPERIENCE IN THE ACTUAL DESIGN OF THE WEB INTERFACE BECAUSE WE COULD PUT A LITTLE SUMMARY SO YOU COULD SEE KIND OF WHAT THE COUNCIL IS VOTING ON BEFORE YOU CLICK ON THE ACTUAL RESULTS OF THE VOTE . WE HAVE BEEN DOING A LOT OF WORK AND ENGAGING WITH OUR WITH WITH OUR EMPLOYEES TO TRY TO UNDERSTAND WHERE ARE THEIR CONCERNS, WHERE THEY'RE AREAS OF INTERESTING OPPORTUNITIES.  AND AGAIN WE HAVE A NUMBER OF OF A VERY WE HAVE A NUMBER OF PROJECTS AND THINGS THAT WE WOULD BE THAT WE'LL BE SHARING THAT I THINK THAT ARE EXCITING, THAT ARE HELPFUL AND THEN AGAIN A REVIEW OF OUR GUIDELINES THAT WE PUT OUT IN MAY OF 2023 ON THE USE OF GENERATIVE VIDEO BUT AGAIN ANOTHER QUICK EXAMPLE OF WAYS IN WHICH WE'VE BEEN USING A IN PARTNERSHIP WITH AI IS THE AND THE ROAD TO AND CONTROL PLAN WE'VE ALSO BEEN WORKING ON BUILDING A MODEL IN PARTNERSHIP WITH SOME STUDENTS AND SOME RESEARCHERS AT MIT. THE INCREASE THE EFFICIENCY OF THE EFFICACY OF OUR RODENT CONTROL CREW. SO WITHOUT THE MODEL OR OUR INSPECTORS WERE ONLY FINDING 30% OF EVIDENCE OF THERE BEING RODENTS WHEN THEY WERE DISPATCH AND WITH THE FILTERS THAT WE ARE ABLE TO PUT TOGETHER WITH THE MODELS, WITH THE MACHINE LEARNING MODELS, WE GET TO UP TO 70% OF INFERENCE INFESTATIONS MYSELF WHICH IS AGAIN MAKING SURE THAT THE LIMITED RESOURCES THAT WE HAVE TO BE ABLE TO DO RODENT CONTROL ARE MORE EFFECTIVE AND SO IT'S A LOT OF EXCITING WORK. WE ALSO FOLLOW THE WORK THAT SOME OF OUR COLLEAGUES ACROSS THE COUNTRY AND ACROSS THE WORLD ARE DOING AND WE WILL LEARN A LOT FROM FROM EACH OTHER. TAKE HIGHLY DENISE PATRICK,  PATRICK YOU ON THE SCREEN SO YOU COULD GO AHEAD. OH, I THINK DENISE WAS ABOUT TO JUMP IN. OKAY. IN IN TERMS OF ARTIFICIAL INTELLIGENCE THE CITY OF SOUTH BEND, WE USE A.I. FOR A LOT OF INFRASTRUCTURE ASSESSMENTS IN OUR CITY NEIGHBORHOOD INFRASTRUCTURE IS A HIGH PRIORITY AND SO WE USE IT TO VERY QUICKLY ASSESS AND UNDERSTAND THE QUALITY OF OUR STREETS AND SIDEWALKS. LIKE ANY TECHNOLOGY I SHOULD BE PUT TO USE FOR THE CITY'S MOST AND BIGGEST PRIORITIES FOR RESIDENTS BIGGEST PRIORITIES AND THEIR BIGGEST PRIORITIES. AND SO THAT'S VERY MUCH THE WAY WE SEE IT IN SOUTH BEND. SO OUR BIGGEST PRIORITIES HAPPEN TO BE NEIGHBORHOOD INFRASTRUCTURE, PUBLIC SAFETY AND CIVIC ENGAGEMENT AS WE CONTINUE TO PLAN AND EXPAND AS A CITY.  AND SO SOME OTHER USE CASES FOR I THAT HAVE BEEN SUCCESSFUL IN SOUTH BEND WE'VE BEEN USING GENERATIVE AI TO DO QUICK DOCUMENT BASED TRANSLATION ACROSS CITY DEPARTMENTS. THIS IS ANOTHER REASON WHY A GREAT HUB AND SPOKE I.T STRUCTURE IS SO EFFECTIVE IS WHEN YOU'RE DEPLOYING NEW TECHNOLOGY THAT CAN HAVE TRANSFORMATIONAL RESULTS FOR RESIDENTS OR YOUR GOVERNING TECHNOLOGY THAT CAN HELP RESIDENTS YOU'RE ABLE TO DEPLOY THAT QUICKLY AND RESPONSIBLY BECAUSE YOU HAVE DIFFERENT STEWARDS AND CONTACTS ACROSS DEPARTMENTS AND THEY'RE USED TO WORKING WITH YOU. SO WE'VE BEEN ABLE TO DO THAT EFFECTIVELY. WE'RE ALSO LIKE MANY CITIES USING CHAT BOX TO STREAMLINE THE WAY OUR EMPLOYEES ARE INTERACTING WITH OWNERS AND DENSE BENEFITS INFORMATION INFORMATION ABOUT FINANCIAL POLICIES, INFORMATION ABOUT DIFFERENT INTERNAL I.T RESOURCES AND POLICIES AND SO WE ACTUALLY HAVE A CHAT BAR THAT KNOWS A LOT ABOUT OUR PROCUREMENT, KNOWS A LOT ABOUT I.T KNOWS A LOT ABOUT DATA STEWARDSHIP AT THE CITY AND THAT'S BEEN A GREAT CHEAT SHEET FOR PEOPLE WHO DON'T WANT TO WADE THROUGH LOTS OF DENSE PDFS ON THE INTERNET. SO THAT'S JUST SOME OF THE WAYS WHEREVER USING AI IN SOUTH BEND BEYOND EXPERIMENTING WITH COPILOT AND SORT OF THE DAY TO DAY OPERATIONAL EFFICIENCIES WHICH HONESTLY WE'RE SEEING SOME OF THE BIGGEST BENEFITS THERE JUST YOU DON'T HAVE TO THINK BIG WHEN IT COMES TO AIR YOU CAN THINK SMALL AND WE'RE SEEING A LOT OF THE VALUE OF AI IS AROUND TRAINING AND EMPOWERING OUR EMPLOYEES TO USE IT A LITTLE BIT IN THEIR EVERYDAY LIVES WHETHER THAT'S FOR SUMMARIZING A MEETING VERY QUICKLY OR GENERATING GENERATING SOME NEW IDEAS OR SYNTHESIZING SOMETHING FOR A RESIDENT OR TRANSCRIBING SOMETHING IT'S AN ENORMOUSLY WONDERFUL TOOL JUST FOR INDIVIDUAL PRODUCTIVITY.  COUNCILOR I'LL JUST ADD THAT I THINK IN CAMBRIDGE WE'RE AT THE MOMENT A BIT MORE OF A FOLLOWER THAN A LEADER. THIS WAS ONE OF THE TOPICS THAT I WAS EAGER TO TALK TO S.E. ABOUT EARLIER THIS MONTH.  SO ARE USE CASES THAT WE'RE STILL BUILDING OUT OUR USE CASES AND TOOLS. WE'VE BEEN DOING SOME WORK WITH OUR OPEN DATA LAYERS GIVEN THAT THERE ARE LESS CONCERNS ABOUT THAT DATA THAT IT ALREADY BEING PUBLIC AND DOING SOME INTERNAL PILOTS WITHIN I.T AND THEN WORKING WITH OUR DEPARTMENTS AND SIMILAR USE CASES TO YOU KNOW TO WHAT TO NEEDS AND ALSO DESCRIBED AND WHAT I'D SPOKEN WITH SANTEE ABOUT BUT WE'RE WHERE WE'RE GOING PRETTY CAUTIOUS EARLY AND LOOKING TO SEE WHERE WE CAN TARGET ITS USE BEST WITH IT WITH IT WHILE AVOIDING SOME OF THE RISKS THAT ARE RAISED.  THANK YOU. NO FURTHER QUESTIONS TODAY.  THANK YOU ALL AGAIN SO MUCH FOR YOUR TIME AND THANK YOU FOR YOUR WORK AND ALL THAT YOU DO. I'M JUST GOING TO REITERATE AGAIN COME BUDGET TIME DO IT NEED MORE RESOURCES? I'LL SAY IT AND IT'S JUST THAT YOUR WORK IS VERY IMPORTANT. SO SEEING THAT WE HAVE NO ONE SIGNED UP FOR PUBLIC TESTIMONY, I WILL MAKE ACTUALLY A FRIENDLY ASK UH TO PROVIDE US ANY RED LINES THAT YOU HAVE FOR THE ORDINANCE AHEAD OF THE WORKING SESSION SO WE CAN REVIEW AND MAKE SURE THAT WE HAVE ALL OF ALL OF THE INFORMATION WE NEED AND AND INFORM OURSELVES THAT AHEAD OF THE WORKING SESSION. AND SO IF THAT COULD HAPPEN BEFORE OKAY THANK YOU. YOU'RE JUST NODDED YES. FOR THE RECORD I THINK THIS HEARING ON DOCKET 1199 IS ADJOURNED. THANKS EVERYBODY.  THANK YOU. GIVE YOU