Westport Housing Authority Faces Calls for Improved Resident Communication and Internet Access

At a recent meeting of the Westport Housing Authority, residents expressed mounting frustration over the lack of internet access within housing units and the perceived disconnect between the board and the community they serve. Financial updates and ongoing maintenance issues were also addressed, including the rehabilitation of several units and the impact of new tenant qualification processes.

One notable issue raised during the meeting was the absence of Wi-Fi access for residents. One resident highlighted the necessity of internet connectivity, pointing out that essential tasks require online access. They noted, “We cannot conduct business in the town, the state, the United States, anybody without Wi-Fi,” stressing the disparity in access compared to public spaces like coffee shops that offer free Wi-Fi.

The debate over internet access also brought to light broader concerns about communication between residents and the board. Frustrations were aired regarding the lack of transparency and engagement from board members, with one resident articulating that previous boards appeared disconnected from the community’s needs. This sentiment was reflected in statements such as, “I don’t see a lot of care on the part of the prior boards.” The conversation revealed gaps in communication channels, with questions about why residents were not informed of board members’ contact details and a call for greater transparency.

Suggestions were made to increase visibility by posting board member identities and roles on community bulletin boards.

Alongside these resident concerns, the meeting also addressed several administrative and operational matters. The financial status of the Housing Authority was reviewed, revealing that the current financial statement did not yet incorporate the newly approved state budget. This budget approval included a 12% increase in allowable non-utility expenses, which will necessitate adjustments in future financial reports. The authority’s operating reserve was reported at 83.2%, a level deemed healthy.

Maintenance updates provided insight into ongoing rehabilitation efforts within the housing units. Unit 5A was noted as undergoing extensive repairs, including significant kitchen renovations, due to its poor condition. The turnover of units remains a challenge, exacerbated by the lengthy qualification process for new tenants driven by a statewide system overhaul. The management acknowledged that the qualification process, including gathering landlord references, creates delays in tenant placement. Concerns were also raised about other housing authorities potentially seizing prospective tenants during these delays, emphasizing the competitive nature of tenant allocation.

The conversation also touched upon the broader housing shortages impacting public housing and nursing home availability, with demographic shifts such as the increasing number of baby boomers entering retirement adding pressure to the system. The high cost of housing in the Greater Boston area was cited as a significant barrier for potential renters and homeowners, with the average home price reportedly around $940,000.

The meeting concluded with optimism about the potential impact of a recently signed housing bond bill, which aims to modernize public housing and maintain safe, viable living conditions for residents. The management expressed hope that future meetings could report a decrease in the number of vacancies, reflecting efforts to improve tenant placement and unit turnover.

Note: This meeting summary was generated by AI, which can occasionally misspell names, misattribute actions, and state inaccuracies. This summary is intended to be a starting point and you should review the meeting record linked above before acting on anything you read. If we got something wrong, let us know. We’re working every day to improve our process in pursuit of universal local government transparency.
Town Administrator:
Jim Hartnett
Housing Authority Officials:

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