Hot Water Heater Woes and Communication Issues Dominate Norton Building Committee Meeting
- Meeting Overview:
The Norton Permanent Building Committee’s recent meeting revolved around ongoing maintenance challenges at the senior center, with particular emphasis on persistent problems with the hot water heater and a broader discussion on improving communication protocols for efficient issue resolution. The meeting also touched upon several other operational and project updates, including the status of the town hall project and the handling of warranty items.
A significant portion of the meeting was dedicated to addressing the recurring malfunction of the hot water heater at the senior center, which has led to numerous service calls. Despite diligent efforts by the contractor to rectify the issue, committee members expressed concern over the unit’s continued reliability. The chair inquired about the possibility of acquiring a replacement, acknowledging the difficulty of sourcing a commercial unit quickly. This problem exemplified a broader dissatisfaction with warranty management and repair timelines, as echoed by a member’s statement, “We can’t just go on and on and on,” urging for a definitive resolution timeline.
Communication inefficiencies were a central theme, with members discussing the need to streamline the reporting and follow-up process for maintenance issues. It was proposed that a specific individual should be designated to handle all maintenance-related communications to avoid delays and ensure timely responses. The suggestion was made to involve Beth, who manages the senior center, more directly in this process. This shift aimed to clarify the chain of command and improve the responsiveness to maintenance needs, which was deemed critical given the current system’s shortcomings.
The committee also tackled various other maintenance concerns within the senior center. Issues such as the door between the recreation and main room failing to close properly, damaged bulletin boards, and inaccessible water filter valves highlighted the need for better practical design choices during construction. The placement of emergency shut-off knobs in the kitchen was debated, with suggestions to mount them at eye level for enhanced safety and accessibility.
Frustration over communication lapses extended to the management of the building’s generator. Although it functioned during a recent power outage, there was confusion about which equipment it powered. Members identified the necessity for a detailed list outlining the generator’s capabilities and a clearer understanding of the emergency systems in place. The need for comprehensive training for staff on operating these systems was emphasized to prevent future uncertainties during emergencies.
Project updates provided a broader context to the committee’s ongoing work. The town hall project reported progress, with the punch list reduced from 580 to 24 items. However, issues with plaza concrete necessitated a delay in work until spring. The project was stated to be 97% complete, with a ribbon-cutting ceremony already held. Attention also turned to phase two, involving site work near the Old Town Hall and the fire station, where a late waterline adjustment and antenna relocation for the fire department were discussed.
The meeting further highlighted a recurring issue with the building’s windows, where usability concerns linked to the heating and cooling systems were raised. Participants noted the subcontractors’ limited availability and responsiveness, which contributed to delays in addressing these issues. A call was made for Chris, presumably responsible for building maintenance, to be kept informed of all malfunctions to facilitate efficient problem-solving.
A discussion about the contractor’s accountability revealed that over $200,000 was still withheld from the final payment, serving as financial leverage to ensure project completion. There were calls for better communication regarding delays, particularly with subcontractors who appeared to deprioritize the project.
The meeting concluded with logistical discussions, including a request to change the recurring meeting day due to scheduling conflicts. Despite some resistance to the proposed new date, January 22 was suggested as a potential option.
Michael Yunits
Building Committee Officials:
James Slattery, Mark Gersham (Clerk – Attorney Position), Brian Bechet, Robert Briscoe, Steve Hornsby (Select Board Liaison), Sandy Ollerhead (Finance Committee Liaison), Nick Schleicher (School Committee Liaison), Kevin O’Neil
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Meeting Type:
Building Committee
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Committee:
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Meeting Date:
12/16/2024
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Recording Published:
12/18/2024
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Duration:
86 Minutes
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Notability Score:
Routine
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State:
Massachusetts
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County:
Bristol County
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Towns:
Norton
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