The board meeting revealed a substantial increase in accounts receivable, attributed primarily to higher water rates. This increase raised concerns about the financial burden on customers and the district’s ability to manage these rising delinquencies effectively. The water rates had led to an accumulation of receivables, with some accounts being overdue. The board discussed strategies for collecting these delinquent accounts, noting that municipal bills function as a lien, ultimately ensuring recovery. There was also mention of payment plans available for customers struggling with their bills.

In addition to financial receivables, the board tackled customer billing disputes, particularly focusing on cases of unexpectedly high water bills. A resident brought attention to an increase in their water bill, questioning the accuracy of the water meter. The board suggested that leaks, often unnoticed by homeowners, could lead to such increases, and proposed adjusting the bill to reflect lower tier rates due to the circumstances surrounding the potential leak. The discussion outlined the processes for addressing billing disputes, including the possibility of meter calibration if discrepancies were suspected. It was made clear that if a meter was found to be faulty, the district would cover the associated costs, but if functioning correctly, the resident would bear the expenses.

The board also explored the financial implications of replacing the current water meter system, estimated at around $500,000. This discussion was centered on improving revenue accuracy, as the existing system was noted to have discrepancies in billing accuracy. The conversation extended to a Request for Proposal for leasing cellular equipment to enhance the system’s efficiency. However, efforts to engage major carriers like Verizon were unsuccessful, narrowing the options to AT&T and T-Mobile. There was consideration to expand the proposal to include additional sites to attract more carriers.

Further, the board addressed complaints about water quality, specifically the presence of green water due to high iron content. Adjustments in chlorine levels were discussed as a potential solution, though there were concerns about possible resident complaints resulting from such changes.

Additionally, the board deliberated on sewer betterment charges, a contentious issue among members. These charges were levied for a sewer line that reportedly did not service their property, leading to frustration. The board considered resolving the issue by paying off the remaining balance to avoid further interest and charges.