Littleton Disabilities Commission Updates Town Van Dispatch Amidst ADA Compliance Efforts
- Meeting Overview:
The recent meeting of the Littleton Disabilities Commission highlighted the ongoing efforts to address complaints about the town van dispatch service and discussed progress in ADA compliance initiatives. A key complaint from a resident, who had ceased using the service due to previous negative experiences, was examined. The dispatch vendor’s management has conducted discussions and trainings on customer service and disability awareness in response to these concerns. Regular feedback and updates to the vendor’s website are being considered to improve service quality. Despite past issues, residents using alternative services like Mark Connect expressed satisfaction.
Additionally, the commission is working to fill a vacancy on its board. The removal of a member unable to attend meetings has opened up a position, and potential candidates have been identified. The commission is reaching out to these individuals to gauge their continued interest, recognizing the importance of having diverse and engaged members who can contribute to town discussions on disability issues. The process for joining the commission is straightforward.
The commission also provided updates on its meeting with the select board, where two important ADA-related policies were approved. These will soon be available on the town’s website. As part of the town’s broader ADA compliance efforts, the commission is preparing for a May deadline to ensure all necessary steps for a grant application are completed. This includes confirmation from the town administrator on all submitted materials, drawing from state resources to streamline the process. The commission is also considering a future transition plan, which would involve hiring a consultant to assess the town’s compliance with ADA standards.
James Duggan
City Council Officials:
Gary Wilson, Charles DeCoste, Mark Rambacher, Matthew Nordhaus, Karen Morrison
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Meeting Type:
City Council
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Committee:
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Meeting Date:
03/14/2025
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Recording Published:
03/15/2025
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Duration:
17 Minutes
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Notability Score:
Routine
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State:
Massachusetts
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County:
Middlesex County
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Towns:
Littleton
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