Boston City Council Grapples with Elevator Outages Plaguing Public Housing
- Meeting Overview:
At a recent Boston City Council meeting, attention was given to the severe issues faced by residents of public housing, particularly the persistent elevator outages affecting seniors and individuals with disabilities. The council examined the Boston Housing Authority’s (BHA) efforts to modernize and maintain elevators, amid testimonies from residents recounting distressing experiences. The conversation highlighted the need for immediate action to address these challenges, which impact the daily lives and safety of vulnerable residents.
The meeting opened with a discussion on the status of elevators at the Ruth Burke Barclay Apartments, where residents have long suffered from elevator outages. These outages have prevented them from accessing essential services, such as medical appointments and groceries, creating a significant barrier for elderly and disabled individuals. A report by the U.S. Department of Housing and Urban Development (HUD) in February 2025 found the BHA had failed to maintain its housing units in safe and sanitary conditions, citing issues such as inoperable smoke detectors and blocked exits.
A representative from the BHA acknowledged the systemic nature of these problems and the need for a comprehensive action plan. They emphasized the importance of elevator access as a civil rights issue, highlighting efforts to invest over $19 million in capital projects, including the modernization of elevators at various sites. However, despite these efforts, residents continued to express dissatisfaction with the pace of improvements and ongoing accessibility issues.
One resident, Alexandra, shared her fear of using the elevators due to frequent breakdowns, recounting instances of being trapped or unable to return to her floor. Her testimony emphasized the anxiety and disruption caused by unreliable elevator service. Another resident and disability rights advocate, Don Oates, criticized the BHA’s handling of the situation, citing numerous unresolved complaints and a lack of transparency in addressing residents’ concerns.
The council also addressed the broader implications of elevator outages, noting the potential risks during emergencies. A speaker highlighted the dangers faced by disabled residents during a fire, emphasizing that without reliable elevators, evacuation would be impossible. The council discussed the need for improved emergency response protocols and the importance of maintaining compliance with the Americans with Disabilities Act (ADA).
Further complicating the situation is the challenge of modernizing elevators in older buildings that require custom solutions, often leading to delays due to supply chain issues. The council recognized the financial and logistical hurdles in resolving these problems, with limited federal funding exacerbating the situation.
Beyond elevators, the meeting also explored waste management strategies to combat rodent infestations in public housing, a persistent quality of life concern. The BHA is collaborating with public works to implement new trash management strategies, including AI-powered cameras to monitor rat activity and a containerization pilot in Brighton.
The councilors expressed a strong commitment to advocating for public housing residents, emphasizing the need for both immediate and long-term solutions. They acknowledged the courage of residents in speaking out and pledged to hold the BHA accountable for addressing these issues.
Michelle Wu
City Council Officials:
Ruthzee Louijeune, Henry Santana, Julia Mejia, Erin J. Murphy, Gabriela Coletta, Edward M. Flynn, John Fitzgerald, Brian J. Worrell, Enrique J. Pepén, Benjamin J. Weber, Tania Fernandes Anderson, Sharon Durkan, Liz Breadon
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Meeting Type:
City Council
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Committee:
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Meeting Date:
10/16/2025
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Recording Published:
10/16/2025
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Duration:
167 Minutes
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Notability Score:
Routine
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State:
Massachusetts
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County:
Suffolk County
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Towns:
Boston
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