During the meeting, the board acknowledged a steady increase in demand response ridership, averaging 6,000 passengers per month, with the daily fixed route ridership also experiencing a 7% rise over the previous year. Noteworthy technological upgrades were introduced, including Wi-Fi and USB ports on buses. However, it was clarified that Wi-Fi availability is currently limited to fixed route vehicles.

The approval of the grievance procedure was a procedural yet point of the meeting, necessitating an annual review and the possibility of amendments. Two members were appointed to the grievance subcommittee. Additionally, the annual bylaws were approved without changes.

The 2023 Community Transportation Coordinator (CTC) evaluation, presented by the Space Coast Transportation Planning Organization, delved into various performance metrics. The evaluation assessed factors such as reliability, service effectiveness, efficiency, availability, and safety. It also covered coordination contracts, driver requirements, rider eligibility verification, and on-site observations, all crucial for ensuring high-quality services for the transportation disadvantaged community.

Another focal point was the commendation of Space Coast Area Transit’s services. The bus driver’s professionalism and courtesy were highlighted, along with the appreciation of riders who rely on the service for accessing essential appointments. Nevertheless, challenges were also brought to the fore, including the high volume of calls — an average of 155 daily — and the limited staff available to handle these inquiries. Furthermore, the board discussed the lengthy wait times for bus pickups after appointments, which had been a source of frustration for some passengers.

The board also examined the process of conducting rider surveys, noting difficulties in obtaining responses, and the reluctance of some riders to file official complaints. Despite these challenges, a member shared a positive long-term perspective on Space Coast Area Transit’s services for disabled veterans.

Stakeholder interviews for the Transit Development Plan (TDP) update process were a topic of conversation, with board members expressing a desire to be more involved. The importance of gathering diverse stakeholder input was emphasized to ensure that the TDP update reflects the community’s needs and enhances the ridership experience for the transportation disadvantaged.

Accessibility of service applications emerged as a concern, with a call for making forms available and fillable online via screen readers or voice assistance technology. A large print option was also suggested to accommodate users with different needs. The Mobility on Demand study by Space Coast Area Transit, potentially incorporating services like Uber and Lyft, sparked a debate. While the existence of the service was lauded, the lengthy ride times and the non-immediate nature of the service were seen as drawbacks. The need for collaboration with ride-sharing services to improve accessibility was underscored.

Camille Tate from the National Federation of the Blind of Florida discussed the organization’s advocacy for blind people and their efforts to secure additional funding for transportation services. Additionally, Miss Moore from HFH Supportive Housing addressed the necessity of transportation for the homeless and low-income families, with a particular focus on veterans. She stressed the significance of safe transportation to prevent traffic-related fatalities among the homeless and mentioned the agency’s work with Space Coast Area Transit, including providing transit passes to residents.