These systems ensure that the water meets federal standards by providing 24-hour oversight and alerts for any deviations from set parameters. Additionally, the department addresses water distribution issues, such as leaks and low pressure, by employing a systematic approach to repairs and maintenance. The use of GIS mapping collects data on main breaks, helping prioritize areas for future upgrades.

Customer support was another focal point, with the department detailing its procedures for handling water quality inquiries. Upon receiving complaints about changes in water color, taste, or odor, the department conducts thorough investigations and tests. Residents are encouraged to report any issues immediately, allowing the department to ensure the safety and quality of the water supply.

In an effort to promote water conservation, the department offers rebate programs for homes built before 1994, covering costs for upgrading to more efficient fixtures. Additionally, there are programs for outdoor irrigation systems, offering rebates on smart control timers and repair parts. The water department also provides free irrigation evaluations and timer settings to prevent water wastage during prohibited hours and to maintain system efficiency.