Lunenburg Board of Assessors Grapples with Software Challenges and Property Value Assessments
- Meeting Overview:
The recent Lunenburg Board of Assessors meeting on August 13, 2025, was marked by discussions on the complex transition to new software and the implications of property value assessments.
A significant portion of the meeting focused on the transition to the Munis software for managing property assessments and billing. The principal assessor expressed concerns about the software’s performance, particularly regarding customer support and technical issues. With the first motor vehicle commitment encountering problems, a support ticket was submitted due to the lack of immediate assistance from Munis. This raised apprehensions about potential complications during the billing period, especially given the upcoming training for the real estate portion of the software. The assessor emphasized the necessity of resolving these issues to avoid disruptions in the assessment and billing processes.
The board acknowledged the challenges of adapting to the new software and discussed the need for a standard approach to determining discount percentages for property assessments. The Department of Revenue’s stance against excessive discounts was noted, prompting the board to seek equitable taxation methods. A spreadsheet was proposed to illustrate the assessed values with discounts applied, highlighting the differences in assessed values due to obsolescence discounts, which range from 10% to 60% based on property conditions.
Further complicating the board’s efforts was the ongoing review by Vision, the assessment software provider. Vision was tasked with addressing inaccuracies in the database, such as incorrect name placements and address discrepancies. With approximately 800 corrections needed, the board prioritized these rectifications to ensure efficient assessments for 2024. The discussion revealed that errors in deed entries, attributed to software handling issues, necessitated a reevaluation of processes to prevent billing complications.
The meeting also tackled concerns over property classifications and their implications for assessments. There was a specific focus on economic and functional obsolescence, with questions raised about properties on Sunset Lane. The board recognized the need to prioritize pressing tasks, deferring action on land condition factors until other issues were addressed.
In addition to software and assessment challenges, discussions extended to property classifications under agricultural use. The board debated the rationale behind maintaining an “above average” classification for agricultural land, citing longstanding practices. However, skepticism emerged regarding the fairness of this classification, especially given the proposed increases in assessed values for certain types of agricultural land. The board acknowledged that these changes could prompt backlash from landowners, highlighting the need for careful deliberation before finalizing decisions.
The meeting concluded with discussions about ongoing projects and administrative tasks. The board addressed the completion of personal property assessments and the challenges posed by unclear property deeds. Efforts to streamline operations through better use of Vision were discussed, with optimism about resolving bridging issues between systems. The timeline for completing various tasks was emphasized, particularly in light of the upcoming classification hearing scheduled for early November.
Heather R. Lemieux
Property Assessment Board Officials:
Brian Laffond, Sarah Cammer, Jack Rabbitt, Rena Swezey (Interim Principal Assessor), Sheila Craigen (Administrative Assessing Assistant)
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Meeting Type:
Property Assessment Board
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Committee:
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Meeting Date:
08/13/2025
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Recording Published:
08/14/2025
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Duration:
95 Minutes
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Notability Score:
Routine
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State:
Massachusetts
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County:
Worcester County
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Towns:
Lunenburg
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