A major focus of the meeting was the examination of operations within the collector’s office, particularly the management of uncollectible taxes. The council discussed strategies to keep the percentage of uncollected taxes low, currently reported to be around 1 to 3% annually. Emphasizing proactive communication, the council explored various methods to engage residents effectively and encourage timely tax payments. It was mentioned that simple actions, such as phone calls and reminders timed around life events, could improve tax collection rates. One speaker highlighted a personal example, noting how a straightforward phone call helped prompt a resident to settle outstanding taxes quickly.

The discussion also covered the integration of modern technology and systems to improve efficiency in tax collection. Some communities employ software that prevents individuals with outstanding debts from obtaining necessary permits or licenses, a practice that Marlborough could consider adopting. Such systems motivate residents to clear their dues, particularly when crucial permits, like those for construction, are at stake. The conversation acknowledged the difficulties faced by the elderly population in managing their finances, advocating for a friendly, understanding approach in all communications regarding taxes.

The council reflected on the excise tax abatement process, collaborating closely with assessors to ensure accurate handling of uncollectible taxes. It was emphasized that effective communication and a reliable system could alleviate the issue of uncollected funds, preventing any negative impacts on the city’s budget. Collecting prior years’ taxes was highlighted as a step in balancing the budget against projected revenues.

Shifting to the appointments, the council approved Lynn Faust as an alternate member of the Zoning Board of Appeals (ZBA). Faust, a seasoned engineer with a history of service on various city boards, expressed enthusiasm for returning to the ZBA, citing her availability now that she is an empty nester. During the personnel committee meeting, Faust addressed questions about her absence from the board, explaining her commitment to a nonprofit organization that supports disadvantaged individuals. Her extensive experience and commitment to the community were recognized, leading to her unanimous approval.

Erin Ragusa Kaitton’s appointment as the city collector and assistant finance director was also confirmed. Kaitton, who is already serving in an acting capacity, brings substantial municipal experience to the role. The council appreciated her history of managing larger populations and budgets and her ability to transition financial systems effectively. Her approach to enhancing customer service at the tax collection counter was a focal point of the discussions. Kaitton’s experience in smaller offices, where she often worked directly with the public, was seen as beneficial for her role in Marlborough, particularly given the increased tax collection activities in the city.

The meeting concluded with a brief discussion on a proposal for an additional week of vacation for city staff, put forth by the mayor. A motion was made to approve this additional vacation time, which will be addressed in the next council meeting. The council members expressed their preliminary agreement with the proposal.