The meeting saw a discussion regarding elevated water and sewer bills, particularly a case involving residents Sean and Debbie Potter, who faced a $9,000 bill due to an apparent billing system error. The Potters, who had recently moved into their new home, experienced an alarming third-quarter bill that included charges for water usage, irrigation, and sewer usage. They had initially received surprisingly low bills and were bewildered by the sudden spike, as they had confirmed no excessive usage or leaks. The situation was further complicated by a billing address error, with charges being directed to the wrong property. The board examined the billing system’s quirks, acknowledging the lapse caused by the previous owner’s unpaid bill and subsequently offering a resolution to adjust the Potters’ billing to reflect their actual usage at the lowest rate tier. The swift action taken by the board was in response to the need to rectify the systemic error and prevent undue financial burden on the residents.

In addition to the Potters’ predicament, another resident, Mrs. Potter, expressed confusion over her exorbitant water bill. She compared her current charges to her previous home in Wellesley, where her average bill was lower. The board discussed the tiered billing system, noting that inaccuracies in the billing timeline had resulted in higher charges. A proposal was made to process abatements based on adjusted usage, highlighting the necessity for accurate meter readings and timely billing adjustments.

The meeting also addressed broader concerns about the town’s billing system, including the effectiveness of the My 360 application, intended to provide real-time data. Residents reported challenges in accessing accurate information, prompting suggestions for improved communication and accessibility to the system. The board recognized the need for tutorials to assist residents, particularly seniors, in navigating the platform effectively.

Another major issue confronting the board was the delay in obtaining essential data from the local retirement board, hindering the completion of the town’s audit. The retirement board’s performance over recent years had been commendable, with notable returns, yet the delay in data submission raised concerns about the town’s financial stability. The board discussed potential solutions, including filing a complaint or proposing a warrant article to study the feasibility of joining a larger retirement system. The urgency of the situation was underscored by the potential impact on the town’s eligibility for federal grants and its AAA bond rating. The board emphasized the need for swift resolution and effective communication with the retirement board to mitigate further delays.

Infrastructure and community planning were also on the agenda, with discussions on the Loker Street pedestrian bridge, which had been closed due to severe structural issues. The board was updated on the Mass DOT’s expedited demolition efforts, emphasizing the importance of public safety and effective communication throughout the process. The closure of the bridge, a vital connector for pedestrians, prompted considerations for alternative safe access solutions.

Further updates included the South Neek Dam project’s progress, with permits nearly complete and funding efforts underway. The board expressed optimism about moving from permitting to final design and procurement, highlighting a million-dollar grant secured for the project. Community engagement and ongoing grant applications for related park improvements were also discussed.

The meeting addressed several administrative items, including the acceptance of Graystone Lane and Jennifer Circle as public ways, and the introduction of new regulations concerning social cannabis consumption. The potential for hybrid town meetings was explored, reflecting community interest in enhanced accessibility and participation options.