Local business owners voiced significant discontent with the paid parking system, which they claimed has led to a sharp decline in customer visits. Rachel O’Neal, a business owner, reported a drastic drop in sales, attributing the decline to customer confusion over the new parking kiosks. She shared an instance where an elderly couple left without making a purchase due to their inability to navigate the system. Other business owners echoed these sentiments, emphasizing that the changes have been poorly communicated and implemented. Many urged the board to pause the initiative to reassess its impact, arguing that the survival of their businesses depends on immediate action.

Concerns were also raised about the technical and operational aspects of the parking kiosks. Users reported issues such as incorrect charges during weekends when parking is supposed to be free, prompting calls for refunds. The system’s usability was criticized, especially for seniors who found the kiosks challenging to operate. There were suggestions to improve signage and provide clearer instructions to prevent further confusion. The board acknowledged these issues and discussed potential adjustments, including modifying the app’s default settings to prevent users from inadvertently paying more than necessary.

The board also addressed the contentious issue of water billing for multi-unit properties, particularly the Postmark building, which houses both residential and commercial units. Residents have complained about inflated water bills due to tiered pricing that does not adequately account for mixed-use scenarios. A recalibration of the billing structure was discussed, with suggestions to install separate meters for commercial and residential units to ensure fair billing practices.

Beyond parking and water billing, the meeting covered various community and financial topics. There was a proposal to use American Rescue Plan Act funds for designing pickleball courts. The board also deliberated on reallocating grant funds for health initiatives, including rodent mitigation and maternal health programs.