The committee celebrated the recent approval of a Digital Equity Grant by MBI, valued at approximately $56,000 to $57,000. This grant aims to address one-time expenses related to technology improvements rather than subsidizing ongoing service costs. The committee deliberated on how to allocate these funds, considering projects such as upgrading library resources, enhancing router technology, and improving online meeting capabilities at the town hall. The grant could also potentially finance a digital navigator role, which would support residents in using technology for various tasks like applying for benefits or jobs online. However, the funds cannot be used for recurring expenses like reducing fees for low-income subscribers.

The grant’s approval was a step for Shutesbury, but it also came with the responsibility of submitting a thorough application detailing the intended use of the funds, supported by purchase orders and cost estimates. The committee considered hosting tech assistance events at local libraries, although the logistical and administrative demands of such initiatives posed challenges.

In addition to grant discussions, the committee addressed a notable increase in customer service tickets, which rose from 20 in September to 53 in October. A analysis revealed that the surge included duplicate tickets and multiple issues reported by a single customer. Only 13 of the tickets were actual service problems, while 22 were related to internet router issues. The members discussed common solutions, like advising customers to reboot their routers to address slow internet speeds. The increase was partly attributed to seasonal adjustments as users turned their equipment on or off.

An intriguing discussion unfolded around managed routers, which have been trialed by several committee members. These devices simplify internet management and have shown performance improvements, particularly in handling larger file downloads. Some members expressed intentions to purchase these routers outright after the trial period, acknowledging the benefits they’ve received without incurring the corresponding fees. The installation process for these routers proved challenging for some due to unclear instructions. This led to a broader conversation about the potential advantages of Wi-Fi 6 technology.

Financial updates provided a comprehensive view of the committee’s current standing, revealing a positive balance of $1,825, with income reported at around $888,000 against expenses of approximately $70,000. A significant portion of expenses was allocated to a $45,000 transfer into a stabilization fund, which is aimed at earning interest. Additional discussions touched on potential state earmarks for past expenses related to pole moves, amounting to $188,000, with cautious optimism about upcoming support despite tight budget constraints.

The meeting also covered the committee’s pursuit of the National Digital Inclusion Alliance (NDIA) Trailblazer Awards, where members expressed feelings of impostor syndrome when compared to larger cities with dedicated digital equity staff. Despite this, there was pride in Shutesbury’s broadband achievements, such as a 90% take rate within the town. The application process was scrutinized, particularly for its emphasis on full-time staff, which the committee felt was unfair given their limited resources.

Looking forward, the committee discussed contract renewals with their broadband provider, Sheld, whose contract ended on August 1. There was a consensus to initiate negotiations soon, with an emphasis on understanding changes in costs, particularly hourly labor and maintenance. The committee expressed a desire to renew the contract, highlighting the provider’s generally good performance despite some challenges.