0:00At the forefront of the meeting was a presentation by Michael, a guest speaker from the Alliance for Digital Equity. Michael elucidated the multifaceted digital divide, emphasizing the hurdles of internet connectivity, access to devices, and the skills needed for effective technology use. He underscored affordability as a primary concern, noting that even with a reported 95% internet subscription rate in Shutesbury, some residents remain disconnected due to financial constraints or lack of awareness.

Michael highlighted the collaborative efforts between the Alliance and the Massachusetts Broadband Institute (MBI), which has transitioned from merely developing infrastructure to planning for digital equity. The town of Shutesbury, alongside other municipalities, has completed a digital equity plan, with potential funding pathways underway. Michael expressed optimism about financial support, citing a neighboring town’s receipt of $55,000.

Central to the digital equity plan is the Cyber Seniors program, which pairs younger mentors with older adults to enhance digital literacy. This initiative, successful in nearby Greenfield, aims to be replicated in Shutesbury, providing local mentoring support on a weekly basis. The program’s objective is to empower seniors, making digital services accessible locally to those who might find it challenging to travel to larger towns.

The Council also considered the role of a Digital Navigator, a position designed to assist residents with technology-related issues regularly. The Alliance plans to appoint a Digital Navigator for Franklin County to ensure consistent support across towns, including Shutesbury. Michael articulated the need for this role, emphasizing its potential to address the community’s digital needs more effectively.

14:55Concerns about digital navigation for seniors were further discussed, with emphasis on the barriers older adults face when accessing online services. The conversation acknowledged that many seniors are deterred by fears of internet scams, particularly affecting their engagement with essential services like medical portals and online banking. Educational programs on safe internet usage were suggested to alleviate these fears, fostering confidence among seniors in navigating digital environments.

The meeting also addressed the availability of devices for seniors, pointing to a program providing free devices to those in need. Accessibility was a key theme, as many seniors express interest in online services but lack the necessary equipment. A request form for devices was mentioned as a means to facilitate access to technology for interested seniors.

Healthcare access was another critical discussion point, with seniors encountering difficulties with digital medical portals. The Council recognized the necessity of digital literacy for healthcare access, noting that consistent support and digital navigators could help seniors overcome these challenges. Regular informational sessions were proposed to build knowledge and confidence in using technology, emphasizing the importance of local support systems.

The discussion touched on coordination between local entities like the Council on Aging and libraries to create a cohesive approach to digital equity. Questions arose regarding the town’s plans for implementing these digital services, with some participants noting that details had not been communicated effectively. The need for transparency in sharing updates about these initiatives was highlighted, with some participants expressing frustration over the lack of information flow among involved groups.

27:51Beyond digital equity, the meeting also focused on the Foot Clinic, which had not been initially included in shared plans. A letter concerning the Foot Clinic’s operations was discussed, with amendments made to clarify financial details. Concerns about the cancellation of foot care services were raised, leading to plans for clearer policies and substitute arrangements.

Additionally, the Council explored a grant opportunity in partnership with Village Neighbors and neighboring towns’ COAs, focusing on dementia support for caregivers and individuals with dementia. The proposal received unanimous support, with a meeting scheduled to further discuss the grant application.

44:43Transportation updates were also on the agenda, with discussions on outreach efforts to inform seniors about a demand-response service operating without charge for the year. The Council emphasized the importance of reaching residents without internet access.

Financial matters included a review of budget allocations and the possibility of requesting additional funds from the town to avoid debt, particularly due to Foot Care Clinic expenses. The Council considered an increase in their request for the next fiscal year, reflecting on consistent budget constraints.